The worst I've ever experienced. I bought a new Jeep Grand Cherokee from Richardson Jeep. It broke down 2 days later and spent 35 days in the shop while Chrysler Jeep technicians made repeated guess attempts to fix the problem. Eventually, they replaced enough parts that the problem resolved, but were never able to pin point the cause. I called Richardson Jeep repeatedly during this process and, while they offered absolutely no assistance at all, was at least assured that they would make it right in the end....they did nothing. Then I wrote a negative review about my experience with them and someone from the dealership wrote back apologizing and requesting that I call them so they could "address my situation." I didn't call at that time because I had already invested hours into trying to get them to lift a single finger while the vehicle was in the shop and I didn't feel like wasting more time with them. However, the vehicle is now experiencing a similar safety problem and I want out of it before it causes an accident.
I called Richardson Jeep this past Thursday morning and asked them to make it right. They seemed very energetic at first and I thought they were actually going to do something. The sales manager me asked to give him a little bit of time to see what he could do to help. I waited almost 2 full business days and still hadn't heard back, so I called again. He apologized and told me he hadn't even looked at it yet, but would do so and call me back. He called me about 30 minutes later and offered to take the vehicle back for $4,500 to $5,000 less than the average trade-in value I found online and to give me "employee pricing" on a new purchase....
This is what "taking care" of a customer means at Richardson Jeep...sell you a brand new vehicle with a major safety defect, do nothing to help you get it fixed and allow you to pay out of pocket for 35 days of rental car fees, and then give you an insultingly low offer to buy the vehicle back and offer a standard discount available to anyone on a new vehicle purchase from them...They are a gross business. Their offer provided a great way for them to make money off me 3 times, but did absolutely nothing to help me overcome the fact that they sold me a dangerous vehicle that I'm afraid to put my family in.
There are a lot of good dealerships out there. Give your business to them. If you like a price at Richardson Jeep, ask a better dealership to match it. I sincerely regret ever stepping foot inside Richardson Jeep.