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Richardson Chrysler Jeep Dodge

Richardson, TX

3.0
249 Reviews

1321 N Central Expy

Richardson, TX

75080

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Showing 249 reviews

April 07, 2025

We had a great existence purchasing a used Jeep Wrangler 4xe from Richardson CJD. Iyad, our salesperson, was professional and did a great job the entire purchase. We will buy from them again,, and I encoura More

by fshayes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iyad Elwir
Apr 08, 2025 -

Richardson Chrysler Jeep Dodge responded

Thank you for sharing your experience! We're thrilled to hear that Iyad provided you with such professional and excellent service during your purchase of the Jeep Wrangler 4xe. We truly appreciate your trust in us, and we’re so glad to know you’ll be returning for future vehicle purchases. Your recommendation means a lot, and we look forward to helping you again when the time comes!

March 20, 2025

15 minutes ago New Buyer beware. If you're looking for a Chrysler product, buy it anywhere else, but Richardson, Chrysler, Jeep and Dodge ram in Richardson Texas. Because these peopl More

by m_gulett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dylan Easton
Mar 21, 2025 -

Richardson Chrysler Jeep Dodge responded

Thank you for providing your detailed feedback. We take your experience seriously and would like the opportunity to discuss the issues you've raised. Please contact General Manager, Danny Easton, at Deaston@vtaig.com so we can address this matter further.

Mar 22, 2025 -

m_gulett responded

You should be calling me not telling me to call you. Just more evidence you're a low quality dealership with zero integrity and you should probably have your license revoked. At this point I have zero faith in your intentions to make anything right. If you want to do something to give me a different opinion send my wife a check for the $2098 for the Club Plus Plan your boy lying Dylan Easton said we were required to buy. We didn't want it or need it. Until you're willing to do that then my opinion of your dealership remains intact. You know what never mind. That wouldn't even change my mind. If you can live with it, I can live without it. Keep that $2000.

February 27, 2025

Don't use this dealership. They are not honest. Made an appointment to bring in my 2022 Wagoneer (also a very troubled model) at 7:30am on a Tuesday morning. Principal work nee More

by scottmsutton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron
Mar 03, 2025 -

Richardson Chrysler Jeep Dodge responded

We sincerely apologize for your experience with our dealership. It is concerning to hear about the lack of communication regarding your Wagoneer service. We strive to provide timely updates and quality service, and we regret that we fell short in this instance. Please reach out to Jeff Renfro, our Service Manager, at 972-865-8600, so we can address your concerns directly and work towards a resolution.

Mar 03, 2025 -

scottmsutton responded

This is another symptom of your poor service and arrogance. You can reach to me as you know who I am: a customer.

February 14, 2025

Christina is an awesome service tech. She doesn’t push us into anything we don’t need. We always make sure we get her. Thank you Christina. More

by Chas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
Feb 17, 2025 -

Richardson Chrysler Jeep Dodge responded

Thank you for your kind words! We're thrilled to hear that Christina has been providing you with great service. It's important to us that our customers only get what they truly need, and we're glad Christina is making that experience positive for you. We appreciate your loyalty and look forward to continuing to serve you!

January 14, 2025

We purchased a brand new Jeep Gladiator Rubicon around 8/2023. We were told we had free oil changes and tire rotations for 3 years. Well everything was going well until this month, 1/2025. We live in sher More

by Marvin D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don’t remember his name. It was a young kid.
Jan 15, 2025 -

Richardson Chrysler Jeep Dodge responded

We sincerely apologize for the experience you've had regarding the oil change and tire rotation service for your vehicle. We understand how frustrating it is to feel ignored after multiple attempts to resolve the issue. Your feedback is important to us, and we want to ensure your concerns are addressed promptly. Please reach out to our General Manager, Danny Easton, at Deaston@vtaig.com. He will personally look into this matter and work towards a resolution that acknowledges your loyalty as a returning customer. Thank you for bringing this to our attention, and we appreciate the opportunity to correct the situation. We hope to regain your trust in our dealership.

November 23, 2024

Amazing customer service I’m extremely impressed with the quality of work this dealership has to offer More

by kennyrosse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franstino Antonio
Nov 25, 2024 -

Richardson Chrysler Jeep Dodge responded

Thank you for your wonderful 5-star review! We're thrilled to hear that you were impressed with the quality of work and customer service we provide. We truly appreciate your feedback and look forward to serving you again in the future!

October 25, 2024

DON’T TAKE YOUR CAR TO RICHARDSON CJDR! !!! They can not fix anything from a simple window water leak to a major powertrain issue. If you don’t want to lose time, money, patience, nerves and More

by C.ICDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Johnson, Christina Jaciuk, Jeff Renfro, Johnny Cantrell
Oct 28, 2024 -

Richardson Chrysler Jeep Dodge responded

We are sorry to hear about your experience, and we appreciate you taking the time to share your feedback. It’s clear that your situation has been frustrating, and we want to ensure that we address your concerns properly. Please reach out to Jeff Renfro, our Service Manager, at 972-865-8600. He is dedicated to resolving issues like yours and would appreciate the opportunity to discuss this further. Thank you for bringing this to our attention, and we hope to make things right for you.

October 19, 2024

The service side of this deal ship is great. I would recommend the service center to anyone needing repair help. More

by Stan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
Oct 21, 2024 -

Richardson Chrysler Jeep Dodge responded

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our service department. Your recommendation means a lot to us, and we're here to assist anyone in need of repairs. We look forward to seeing you again for any future service needs!

October 08, 2024

Disappointing Experience with Richardson Chrysler Jeep Dodge Ram Rating: 1/5 I recently had a frustrating experience with Richardson Chrysler Jeep Dodge Ram regarding missing LED lights on my vehicl More

by andre.stafford
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
michael
Oct 10, 2024 -

Richardson Chrysler Jeep Dodge responded

We sincerely apologize for the frustrating experience you’ve had with our dealership, and we appreciate your detailed feedback. We take your concerns seriously and want to resolve this matter promptly. Please contact our Service Manager, Jeff Renfro, at 972-865-8600 so we can investigate the issue and work toward a resolution. Thank you for your patience, and we hope to make things right for you.

October 04, 2024

We had a firm deal for the sale of a yruck. The day before they "mistakenly" sold the truck. We had a firm contract and when I called them 3 times the day I was to sign and pick it up they stal More

by plaingale
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Geo
Oct 10, 2024 -

Richardson Chrysler Jeep Dodge responded

We sincerely apologize for the experience you had with us and understand your frustration regarding the situation with the truck sale. It's unacceptable that you were not informed promptly, especially after a firm agreement had been made. We take your concerns seriously, and we would like to make this right. Please reach out to our General Manager, Danny Easton, at Deaston@vtaig.com. He is eager to assist you and address your concerns directly. Thank you for bringing this to our attention, and we hope to resolve this matter promptly.

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