Richardson Chrysler Jeep Dodge

Quick and perfectly performed work. Customer service kept me updated with everything. Recommend using their service team Customer service kept me updated with everything. Recommend using their service team More

My service advisor JR was great! The Richardson Jeep website had an oil change package advertised for $140 for 2 oil changes. I generally try to arrive as early as possible for s The Richardson Jeep website had an oil change package advertised for $140 for 2 oil changes. I generally try to arrive as early as possible for service to avoid long waits, so I arrived at the dealership at 6:55 AM to drop off my Jeep. When I arrived I was second in line. The first service advisor greeted me and I told him I wanted to get the full synthetic oil change package advertised on their website for $140. On the early morning rush to the dealership, I accidentally left my phone at home. He told me I had to present the coupon and since I didn’t have it I would need to go home and retrieve my phone to present the coupon. I argued that it was silly because it was advertised on the website and I could bring the coupon back up when I picked up my car. He told me he couldn’t honor it otherwise, so I had no choice but to run home and get my phone. When I got back to the dealership I was greeted by a different service advisor (JR). I told him I wanted to get the oil change package advertised on their website, he said no problem, got the oil change package and got me setup for throttle body service as well. JR didn’t request that I provide the coupon. So why did the other service advisor make me drive home to get it? This is my frustration with this dealership and this is why I normally don’t go to this dealership. I usually try and go to the Huffines Jeep dealership in Plano, because on most of my experiences with Richardson Jeep, something off/bad happens. Richardson Jeep is really close to my house in comparison to Huffines, so it’s an out of convenience decision. The first service advisor made me waste time and gas for no reason. It wasn’t a far trip, but it’s just poor customer service. Regardless of my first service advisor Interaction that day, my second (JR) was a pleasure to work with and because of him - I will most likely go back and give them another shot (assuming I could work with him again). He was easy to work with, quick to follow up, very friendly, and knowledgeable. This is all I can ask for when working with a dealership! More

Cesar is always kind and willing to help. Cesar is always kind and willing to help he explained everything about the oil change that I requested. Cesar is always kind and willing to help he explained everything about the oil change that I requested. More

Greeted upon arrival on drive. ..Christina acknowledgeable and pleasant to work with. I love that they keep you updated on the status of your vehicle as I had to go back to work. ..Christina acknowledgeable and pleasant to work with. I love that they keep you updated on the status of your vehicle as I had to go back to work. Very efficient! I highly recommend this dealership! More

She was great. She worked to get me a great deal and she was time conscious for me. She worked to get me a great deal and she was time conscious for me. More

Professional. ...knowledgeable....friendly.... Greeted right away...great service all around from start to finish Communicates well regarding your vehicle and keeps ...knowledgeable....friendly.... Greeted right away...great service all around from start to finish Communicates well regarding your vehicle and keeps you informed as to what is going on.... More

Well, Christine was fast and answered every time I called and gave me updates The ending turned out to be a great experience and gave me updates The ending turned out to be a great experience More

Cesar is awesome. He explains everything and answers my questions. Cesar is knowledgeable and courteous. He explains everything and answers my questions. Cesar is knowledgeable and courteous. More

Ceaser was great. He kept me informed through the entire process. Explained everything. No hidden charges. Very personable. He kept me informed through the entire process. Explained everything. No hidden charges. Very personable. More

Ceaser was great. He kept me informed through the entire process. Explained everything. No hidden charges. Very personable. He kept me informed through the entire process. Explained everything. No hidden charges. Very personable. More