Richardson Ford

I brought my truck in twice for the same problem. This time I requested a loaner vehicle as they stated that they would need it for a couple days. I showed up to my appointment and went over everythi This time I requested a loaner vehicle as they stated that they would need it for a couple days. I showed up to my appointment and went over everything that was wrong and that needed fixed. Asked about the loaner and they said there wasn’t one available that nobody ever said one was needed. So I called for a ride as I live a hour away. I get a call the next day stating that my truck will be ready the next day. I show up to pickup my truck and same issue not fixed. They said there has to be a code set then they can fix it. Total xx. I am a service manager and when there is an issue you contact the manufacturer and get help with issues from them. I will not be back and will not recommend this dealership again. More

The whole purchase was smooth and professional, definitely recommend dealing with Richardson Ford for you next purchase. definitely recommend dealing with Richardson Ford for you next purchase. More

Good communications with Kyle. Dealership was clean it’s early but seems that the service work done on the truck was right. Dealership was clean it’s early but seems that the service work done on the truck was right. More

I use this dealership for most of my car maintenance and repairs. They can usually fit my schedule. repairs. They can usually fit my schedule. More

Service was great, they answered all of my questions. And stayed in My budget. THANK YOU And stayed in My budget. THANK YOU More

The young man on the phone was helpful and thorough. I appreciated his work ethic. I appreciated his work ethic. More

Always friendly and willing to listen to my concerns. Very knowledgeable about my car and what needs to be addressed Very knowledgeable about my car and what needs to be addressed More

Thanks for all you do. I know when it comes to electronics it can get confusing I know when it comes to electronics it can get confusing More

The service department is friendly, prompt and courteous. I will continue to take my vehicle there for service. I will continue to take my vehicle there for service. More

Really no service after the sale. I normally don’t write reviews but I made an exception. I recently purchased a like new used ford maverick with low miles. It was almost exactly what I normally don’t write reviews but I made an exception. I recently purchased a like new used ford maverick with low miles. It was almost exactly what I was searching for so I did not negotiate the price as I thought it was a good value as long as everything worked as it should. I asked the salesman about the keyless entry in particular because I had purchased another ford truck elsewhere and the code was not provided by the seller. I was told this would not be a problem. I got it home and could not find the code. I went online and found instructions which did. It work so I contacted the dealer. They texted the instructions that were online so I could figure it out myself. I called and told him I tried and it didn’t work. After not hearing anything for a week I asked that they try to find the code by plugging it into their system. After about 90 minutes of sitting there staring at my truck in the lot I asked about my truck and was told they couldn’t find the code. . I went back to my salesman and he said he would ask the sales manager about replacing the unit. A week or so went by and still no word so I messaged him again, and he again said he would ask the sales manager what they would do. I reminded him I wouldn’t have paid full price if I k de things I had asked about prior did t work. He said he understood and that is the last I heard from him. Lesson learned here. Check every detail before you leave this place because it likely won’t be handled after the sale. More