We purchased a 2014 Honda Pilot. We even purchased the extended warranty. One day, my wife went out and tue car was completely dead. I used a voltage tester to chek the voltage I was getting 3.25 volts. I charged tue battery and retested it. The battery was was fine. I then started the car and tested the voltage on the charging system. I was getting 11.25 volts at idle. I knew that was less than the 12 minimum needed to run the car and that would mean that the battery was going to be constantly loosing charge. I called Richardson motors service department. I explained to them what happened and what I had done and that I suspected a problem with the changing system. The service guy talked to me like I was an idiot, but he did tell me to bring the car in. I took it in, and they come back 2 hours later and tell me all is fine evening checks out. I told him that doesn't make sense. I asked for some kind of explanation of why this would happen. He got an attitude and just told me that things just happen. I explained that this can't just happen because when I need the car I just need it to start. He tells me there is nothing he can do unless it is doing it when I bring it in. I then asked, how am I supposed to have it doing it when I bring it in if it won't start? He tell me well there is much he can do if it is not acting up when they get it and they won't just replace parts because I say there is a problem. Then he gives me a bill for $70 because they had to check. I pay the bill and move on. A few weeks later the same thing happened. I repeat all previous steps. I charged the battery and the car is back and working. I was told again if it is not doing when I bring it in there is nothing they can do. I hang up the phone frustrated as xxxx but move on. This is now the 4th time it has happened and this time it left my wife stranded at the store with my 3yo. I call them and get told the same thing but if I wanted to tow the car to them they could look at it when it is dead. I explained I have the warranty and now I am expected to eat the tow. I just want a car that doesn't leave my wife stranded, so if you want poor service with a lot of attitude. I would say buy a car from Richardson motors. They are great when you have your check book out to buy a new car, but when it comes to standing behind what they sell you, you would be better off going to another dealership. There are far to many dealerships to deal with them again. I will never buy another car from them, and I would reccomend you avoid them like a plague.