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Richfield Bloomington Honda

Richfield, MN

4.7
1,205 Reviews

501 West 77th St

Richfield, MN

55423

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Showing 1,205 reviews

November 24, 2020

Very good communications between service and customer. Always kept me apprised of what was going on with my car. And their pick up and drop off service is the best! More

by Tomcatsink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Doncaster
Nov 24, 2020 -

Richfield Bloomington Honda responded

Customer feedback is important to us and we really appreciate you taking time to write a review. Thank you for trusting the Richfield Bloomington Honda team with your vehicle!

November 19, 2020

Matt Reed was informative, helpful and instructional. He was efficient and friendly. The whole process did take nearly 2 hours for an oil change. Matt walked me out to the vehicle and also visually checked More

by Sseeri1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Reed
Nov 19, 2020 -

Richfield Bloomington Honda responded

Thank you for taking the time to leave us a review! Matt is an excellent member of our team at Richfield Bloomington Honda, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

November 17, 2020

I scheduled service when code indicator in car showed it was time. Easy to schedule by phone. Service rep in dealership was clear about estimated time. She followed up when service was done, and we finis More

by kbearman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victoria Syonesa, Service Rep, tag # 106*W*
Nov 17, 2020 -

Richfield Bloomington Honda responded

Thank you for trusting Richfield Bloomington Honda to get the job done. It is fantastic to hear that our team walked you through the process as we want guests to be confident in our services. We're grateful for your continued support and we look forward to working with you in the future!

October 30, 2020

If I could give a negative star I would. Anyhow, I usually don't write reviews, but with today's experience, I felt it is a moral obligation. I was charged for a service fee that could have been avoi More

by vangha74
Customer Service
Recommend Dealer
No
Employees Worked With
Anthony Dahlstrom
Oct 30, 2020 -

Richfield Bloomington Honda responded

This review is very concerning to read. I would like to start by saying that I sincerely apologize if there was a miscommunication on our end. We strive to deliver transparent service, and it is disappointing to hear that you had such a frustrating experience. I would also like to apologize for the way you were treated, and I assure you I will address this feedback with my team. I would appreciate the chance to speak with you directly so I can properly address your concerns. If you are willing to discuss your visit, please contact us directly on our main phone line as our email systems are currently down. Thank you, Jason Weverka - Service Manager - 612-798-8116

October 16, 2020

from the first moment I arrived he was very kind and friendly in his service that's why I always take my car there thanks for your good work More

by Nyviznay798
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Moorhead
Oct 16, 2020 -

Richfield Bloomington Honda responded

Thank you so much for rating Richfield Bloomington Honda five stars! We are so happy to hear that you were taken care of from start to finish. Hope to see you next time!

October 13, 2020

Took over 4 hours at the dealer. He didn’t give us his full attention and was running around working with so many other people. So many things wrong with the car that didn’t meet expectations but decided More

by Paj
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brent
Oct 13, 2020 -

Richfield Bloomington Honda responded

Hi Paj - I am sorry to hear that you had such a disappointing experience. We strive to make the purchasing process seamless, and I apologize if your visit took longer than we had anticipated. It is very concerning to hear that you are having issues with your vehicle, and I would appreciate the chance to speak with you directly to see if we can correct the situation. If you are willing, please give me a call at your earliest convenience. Thank you, James Flynn - General Sales Manager - 612-746-3190

Oct 27, 2020 -

Paj responded

Contacted the manager and talked, thinking things went good, but now he isn't responding to any of my calls or emails. Also was suppose to have a part delivered to us. It has been a month now and we have gotten nothing. Called them and left messages but no return call. Don't waste your time with this place if you're buying used. Don't reach out if you're not looking to make a difference and help.

September 22, 2020

The check in was great. Minor problem with tire leakage, fixed. Also did diagnostic on car. Friendly staff and very efficient. Can’t say enough positive comments. More

by Sandyleeandsam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember.
Sep 22, 2020 -

Richfield Bloomington Honda responded

And we can't say thanks enough! All of us at Richfield Bloomington Honda are grateful to have you as a customer and love to hear that your recent service visit went so smoothly. If any future issues should arise, our team will be here to help.

September 14, 2020

We just bought a car tonight from Henry and he was awesome! Great with my kids and a fun person to talk to. Thanks Henry! More

by SHELLY D.
Recommend Dealer
Yes
Employees Worked With
Henry
Sep 15, 2020 -

Richfield Bloomington Honda responded

Thanks for taking the time to leave Richfield Bloomington Honda this lovely review, Shelly! Henry is just as friendly and personable as you describe, and we'll be sure to relay your kind words to him. We wish you and your family many safe and happy miles in your new car!

September 11, 2020

Amazing customer service. They take the time to explain what work is being done. Super pleasant team members. The facility is always so clean. Job well DONE! More

by Conniewinston7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn
Sep 11, 2020 -

Richfield Bloomington Honda responded

Hi Connie - Thank you for taking the time to leave us a review! We appreciate your business and are so happy to hear how confident you are in the team. Safe travels and we hope to see you again at Richfield Bloomington Honda!

September 02, 2020

Gabe was an exceptionally honest and knowledgeable salesman! He was so helpful, patient, and didn’t pressure me for a second! If you’re looking for a dealership, I highly recommend Richfield Bloomingt More

by Kjbowers22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabe
Sep 02, 2020 -

Richfield Bloomington Honda responded

Feedback like this makes our day and we appreciate you taking a moment to review your experience with Gabe! It was a pleasure to work with you at Richfield Bloomington Honda and we hope you are enjoying your vehicle!

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