Richfield Bloomington Honda

Excellent experience Sales person did good job No pressure Process well explained Kept in touch with us while mud flaps and 3M protection applied Good review of car features pressure Process well explained Kept in touch with us while mud flaps and 3M protection applied Good review of car features More

The customer service I received was amazing. Whether or not my CRV has truly been repaired remains to be seen, as the battery issues I Ed experienced appear to be an inherent flaw with the CRV’s dating bac not my CRV has truly been repaired remains to be seen, as the battery issues I Ed experienced appear to be an inherent flaw with the CRV’s dating back to 2012. A flaw which has never been addressed or repaired by Honda. More

I got in right away and they were done in less time than I expected. Everything was explained to me clearly and I was treated with kindness and respect I expected. Everything was explained to me clearly and I was treated with kindness and respect More

I worked with Gabe Falconi who gave me a excellent deal and was very pleasant to deal with. There was no pressure and he was very straightforward. It was undoubtedly the easiest car purchase of my life. J and was very pleasant to deal with. There was no pressure and he was very straightforward. It was undoubtedly the easiest car purchase of my life. Just at the end was the one that took over from you know what you’re gonna have to go in and out of that right in the xxx we don’t want to go back to St. Louis with you better how about this place on 157 a night you look at you go through it More

Good service, friendly, courteous and knowledgeable is Randy in the service department. He always has a smile, easy and layed. Does his job very well! Randy in the service department. He always has a smile, easy and layed. Does his job very well! More

Called for a oil change was done in a timely manner. Friendly and attentive Techs and very helpful told me how long it would take and was done in that time. Friendly and attentive Techs and very helpful told me how long it would take and was done in that time. More

Very good communications between service and customer. Always kept me apprised of what was going on with my car. And their pick up and drop off service is the best! Always kept me apprised of what was going on with my car. And their pick up and drop off service is the best! More

Matt Reed was informative, helpful and instructional. He was efficient and friendly. The whole process did take nearly 2 hours for an oil change. Matt walked me out to the vehicle and also visually checked was efficient and friendly. The whole process did take nearly 2 hours for an oil change. Matt walked me out to the vehicle and also visually checked the tires with me. More

I scheduled service when code indicator in car showed it was time. Easy to schedule by phone. Service rep in dealership was clear about estimated time. She followed up when service was done, and we finis was time. Easy to schedule by phone. Service rep in dealership was clear about estimated time. She followed up when service was done, and we finished with payment efficiently. We've had most service done at dealer for three Hondas over 20 year. Always good, rarely an issue. More

If I could give a negative star I would. Anyhow, I usually don't write reviews, but with today's experience, I felt it is a moral obligation. I was charged for a service fee that could have been avoi usually don't write reviews, but with today's experience, I felt it is a moral obligation. I was charged for a service fee that could have been avoided if they would of let me know ahead of time. They just went ahead with the service without my consent since I had someone else brought in my vehicle for regular maintenance. The service advisor Shelly was horrible and her manager Anthony sided with her when I spoke to him. No apology, nothing. Poor customer service, especially coming from a so called manager. More