Frustrated with Richfield/Bloomington Honda’s lack of a response to my situation, I posted a review of my experience with them on this site yesterday. Today they posted a reply where I was assured that their management team was looking into my case and encouraged me to contact the Service Director with any additional details or comments. My jaw hit the floor when I read that, since that was the very person to whom I sent a very detailed letter two weeks ago — a letter to which I received no reply! Did the person who penned their response even read my original complaint where I stated that fact? Is the management team looking into that? Evidently, this was a canned response to my post.
This has morphed from a review of their service on my vehicle to a review on how they treated me as a customer. How can anyone take statements such as “we look forward to hearing from you” seriously when the sad truth is RB Honda had already heard from me and declined to respond? As was the case in the original occurrence when I was told my vehicle had been “thoroughly examined” and no problem was found, their words have no meaning. This is also precisely why I sent a letter rather than contact them by phone — so there would be a paper trail of my efforts.
Again, I am not looking for compensation, nor am I interested in naming individuals specifically. I was originally just hoping for some gesture that my business was important and they would work hard to earn/keep it. However, now I am also interested in holding businesses like Richfield/Bloomington Honda accountable for their words/actions, or in my case lack thereof, and letting the public know of my experience with them so they can draw their own conclusions.
As for me, “caveat emptor” when it comes to service at Richfield/Bloomington Honda. Your reputation has taken a major hit with my family/friends.