Richfield Bloomington Honda

Horrible service, and manager hung up on me We purchased a 2014 Accord. The tread on the tires were 4/32nd, Ray, the salesperson told us that was 70% and safe to drive. After purchasing the car We purchased a 2014 Accord. The tread on the tires were 4/32nd, Ray, the salesperson told us that was 70% and safe to drive. After purchasing the car knowing that we needed to purchase new tires, Ray told us that they didn't have floor mats, and gave us paper mats. We brought the car in for a tranny flush (within one month of buying the vehicle) and was told we needed a $200 battery. I called ray and he basically told me there was nothing he could do because we didn't bring it up to him right away. I then talked to the manager who told me he would charge the battery. My husband talked to him and the manager, Brian hung up on my husband. I would not recommend buying a vehicle from this dealership nor would I recommend having my vehicle serviced here. They do not stand behind their vehicle and have horrible customer service. I will never step food in this dealership again. Amy Christianson More

Best service anywhere I can come in anytime and get the best and quickest service! I talk to Randy Doncaster - he is THE BEST!!! Always pleasant and fun! I can come in anytime and get the best and quickest service! I talk to Randy Doncaster - he is THE BEST!!! Always pleasant and fun! More

Overall experience good. Been dealing with this group for many years. having leased 4 cars from them. My 1 bad exp. was w/a younng male Advisor, who wouldn't believe what I to Been dealing with this group for many years. having leased 4 cars from them. My 1 bad exp. was w/a younng male Advisor, who wouldn't believe what I told him was wrong with the car. I'm an older female - what do I know? The next week I was back. talked with a more astute Advisor. SHE believed me. Problem solved! More

New car lease My salesman Nicholas Olson was absolutely fantastic! Every step was explained and he answered my questions knowledgeably. I would recommend Richfield My salesman Nicholas Olson was absolutely fantastic! Every step was explained and he answered my questions knowledgeably. I would recommend Richfield -Bloomington to anyone looking for a vehicle. Very Impressed!!! More

Very good service! The service was fast and Robert was very helpful and very understanding! He worked with me to have my car ready on time as I was on a time schedule. The service was fast and Robert was very helpful and very understanding! He worked with me to have my car ready on time as I was on a time schedule. More

Overall great experience Caleb was so helpful and knowledgeable when it came to leasing my new CRV. He was very genuine....wasn’t a typical salesperson. My overall experience Caleb was so helpful and knowledgeable when it came to leasing my new CRV. He was very genuine....wasn’t a typical salesperson. My overall experience was exceptional and Caleb went above and beyond to insure my happiness with my new lease. His wife Kendall leased my first car and they are both amazing! They are team awesome! More

Flawless These guys provided excellent service every step of the way-scheduling an appointment was very easy and convenient, their facilities were very clean a These guys provided excellent service every step of the way-scheduling an appointment was very easy and convenient, their facilities were very clean and inviting, their sales staff were very friendly and professional (Ryan was especially great to work with-great sense of humor), and while I was informed of other services that were recommended for my car- I didn’t feel pressured to have any extra work done. Overall, I felt like these guys provided me with the best service possible. More

Service ignored This dealer is the high priced option. I also feel that they are a bit shady in not really telling the customer all of the price options instead usi This dealer is the high priced option. I also feel that they are a bit shady in not really telling the customer all of the price options instead using code words like service A and not telling the truth. Maybe I should use Hopkins Honda next time! More

Disappointing Service Dept I bought my Ridgeline from them, Nick Reuss salesman was awesome. Honest straight forward and easy going. ZERO pressure. Finance lady was awesome also I bought my Ridgeline from them, Nick Reuss salesman was awesome. Honest straight forward and easy going. ZERO pressure. Finance lady was awesome also! Now service is another issue. I emailed 3 times for a quote on 105k service (which is major on a Honda) had salesman push from his end as I wanted to give them my business after having a good buying experience. Finally I got some young man to send me a quote for said service and it was "astronomically high" almost 3 times higher. I verified this when I tried other Honda dealers in the area. Now I'm not "Joe Consumer", I was a rep for BMW of NA for many years and I specialized in CSI (Customer Service Index) and was in charge of treating customers as people not numbers. But this young gentleman took it upon himself to inform me of what he thought I needed not actually what was recommended. I called him out on this via General Mgr but took my Ridgeline to Luther Hopkins Honda for service and it was a 100% + better experience. Overall sales staff seems good but service is failing badly. Insist on good service! More

Great experience and Merry Christmas! Not only was it a great experience but our salesman Tim, is a great sport and a good actor! I surprised my husband with a CR-V for Christmas and Tim d Not only was it a great experience but our salesman Tim, is a great sport and a good actor! I surprised my husband with a CR-V for Christmas and Tim did a great job contributing to the surprise. Mark in finance also made the whole process relaxed and enjoyable. Richfield Bloomington Honda is the best! More