Richfield Bloomington Honda

Great Experience! We have been with Richfield-Bloomington Honda for years now, They always do a great job. Brian Kelly, our sales rep, is wonderful to work with! Everyo We have been with Richfield-Bloomington Honda for years now, They always do a great job. Brian Kelly, our sales rep, is wonderful to work with! Everyone is always friendly and the service department does a great job, too. More

Exchanged defective OEM jack under warranty 5 stars only because I went back a second time and was lucky to run into Ron Gholson. The first time experience was with a different service adviser a 5 stars only because I went back a second time and was lucky to run into Ron Gholson. The first time experience was with a different service adviser and I was ready to give a 0-star review. The OEM scissor jack on my 2014 CRV-EX has a bowed/bent worm drive (the threaded rod the lifting arms slide on). The bend is only noticeable when you observe while rotating. Because of the bend it becomes increasingly hard to turn the drive as the arms get closer to the center of the thread. If I had a flat somewhere out there, and the jack gets stuck, I could be stranded in the middle of no where. 1st visit: The service adviser took a look, discussed with someone and said the service director will call back next day. I got a call from the same service adviser and was told to come in next day. They ordered a new jack and will exchange under warranty. When I went in, the same service adviser took my jack and after a while came back with another jack. She said it is fresh out of the box and does have the same slight bend in the threaded rod. She further said Honda made it that way so the scissor arms do not accidentally slide back and bring the CRV down. She even had a tech out to show me where the jack up points are on my CRV. I went home and called Honda. Honda said the threaded rod is not supposed to be bent. They advised I go back to the dealer, take a look at the jack in a CRV on their lot. 2nd visit: Went in to the dealership today, ready to plead with the same service adviser to show me a jack from another CRV. Passed by an office and Ron was there. We said hi. Ron asked what brings me in. I said it is not anything interesting. He said those are the things he is interested to hear about. So, out came my story. He offered to look at a jack in a new CRV on the floor. I operated my jack and the other one. He agreed the threaded rod is bent on my jack, noticeable only when it is rotated. He took both to the Service Director Jason. They discussed inside the service bay area. I waited outside. He came out with Jason and said I can exchange my jack with the good one. They will take care of the defective one later. Ron, kudos to you because you cared enough to listen and understand a customer's genuine concern. The jack is probably the least exciting thing in a car. But, if it doesn't work in an emergency..... Jason, thanks to you too. This exchange was possible with your support as well. As for my 1st visit, I don't know why they did what they did. More

Family friendly, great experience. We worked primarily with Rick "G" Gaetke in purchasing our 2012 Honda Accord. He really seems like one of the good guys - honest, open, friendly and w We worked primarily with Rick "G" Gaetke in purchasing our 2012 Honda Accord. He really seems like one of the good guys - honest, open, friendly and working on his client's behalf. He made our experience a lot less stressful than our previous car shopping experiences at other dealerships. In addition, everyone that we came had interaction with at Richfield Bloomington Honda went out of their way to make our kids comfortable, occupied and happy during our visits. Overall, we would recommend this dealership and Rick as the sales person to anyone. More

Thank you I Just wanted to let you know I am very thankful to have you that everything went off without a problem, and to thank you for all of your help in cr I Just wanted to let you know I am very thankful to have you that everything went off without a problem, and to thank you for all of your help in creating such a pleasant buying experience. Everything was well organized, professional, and very impressive. Thanks again, and rest assured you'll get my recommendations for friends looking to purchase a car in the future! Thanks for everything. I am also recommend Richfield Bloomington Honda dealer they can hire more like NENG LEE More

Awesome experience leasing my car! Kevin introduced us to our new car in the most pleasant and informative manner. He walked us through every inch of our CRV before we even took it for Kevin introduced us to our new car in the most pleasant and informative manner. He walked us through every inch of our CRV before we even took it for a ride! My husband and I felt no pressure and were extremely happy with our lease. Cheers to you, Kevin DeCaluwe! More

Had a wonderful time Brian Kelly was the man who handled my car lease deal. He did a wonderful job. It was my first car buying experience and he made it a very painless an Brian Kelly was the man who handled my car lease deal. He did a wonderful job. It was my first car buying experience and he made it a very painless and enjoyable time. More

Almost too easy! Fred went above and beyond my expectations in my car buying experience. He was very honest and helpful from beginning to end of the whole process whi Fred went above and beyond my expectations in my car buying experience. He was very honest and helpful from beginning to end of the whole process which made me very comfortable. I didn't feel pressured at all. He made it all about me and my needs. I got everything I wanted and it was so easy. Thank you Fred!! More

I am very pleased with the purchase of my vehicle. I would recommend my friends and family to shop for a car there and to request my sales consultant, Tim Engel! I would recommend my friends and family to shop for a car there and to request my sales consultant, Tim Engel! More

Great experience at RB Honda I had a great experience at RB Honda. Fred was extremely helpful and easy to work with. I would definitely recommend RB Honda to anyone looking to pur I had a great experience at RB Honda. Fred was extremely helpful and easy to work with. I would definitely recommend RB Honda to anyone looking to purchase a new/used car. More

friendly place We recently bought our CRV from Brian Kelly. It was probably the best car-buying experience we have ever had. Brian was friendly & knowledgeable. H We recently bought our CRV from Brian Kelly. It was probably the best car-buying experience we have ever had. Brian was friendly & knowledgeable. He made us feel comfortable and gave us space to discuss on our own. Good experience and friendly place. Thanks!!! More