Richfield Bloomington Honda - Service Center

Caveat Emptor. I purchased the Honda Care maintenance plan when I purchased my vehicle. However, when I went to utilize the maintenance plan, the dealership servic I purchased the Honda Care maintenance plan when I purchased my vehicle. However, when I went to utilize the maintenance plan, the dealership service department would not let me because my oil percentage was 20% instead of 15%. They told me I would have to pay to change the oil because they would not honor the plan. I paid for oil changes, fluid replacements, and tire rotations for the first six years. This was the straw that broke the camel's back when it came to this dealership. A very knowledgeable and friendly sales rep guided me through the purchase. When I first purchased my car, I had to return the next day because nobody from finance could help me close my deal 1.5 hours before closing time. I returned the next day and waited several hours before leaving with the vehicle. I would not recommend this dealership for sales or service. More

The staff is always kind and professional and get your car in and out in a timely manner. It's always a great experience! car in and out in a timely manner. It's always a great experience! More

Service reps need to work on communicating with their customers, I had to keep texting my service rep for an update. customers, I had to keep texting my service rep for an update. More

I had great service! There were no hassles. Comfortable waiting area. The staff is very friendly. There were no hassles. Comfortable waiting area. The staff is very friendly. More

so nice walk me through everything found other problems on my card that I didn’t even know I had which I appreciate. on my card that I didn’t even know I had which I appreciate. More

Always have a great experience here. I don’t imagine I’ll ever go anywhere else for a car or it’s service. I don’t imagine I’ll ever go anywhere else for a car or it’s service. More

Dealer was ready when I arrived. Work was complete in a timely manner. Car was washed Work was complete in a timely manner. Car was washed More

Prompt helpful service. Good explanation of what was seen and recs. Good interaction with rep. Good explanation of what was seen and recs. Good interaction with rep. More

Abby is fantastic! Explained issues with my vehicle and gave me options. Thank you Abby! Explained issues with my vehicle and gave me options. Thank you Abby! More

The high rating is all about the service area. They're quick, communicate efficiently, and have plenty of service coupons. Thanks for everything! They're quick, communicate efficiently, and have plenty of service coupons. Thanks for everything! More