Richfield Bloomington Honda - Service Center

*This is my public warning about Richfield Bloomington Honda and there corporate and management* I recently bought a vehicle from Richfield Bloomington Honda (Tom Woods Automotive Group) on what appeared Honda and there corporate and management* I recently bought a vehicle from Richfield Bloomington Honda (Tom Woods Automotive Group) on what appeared to be good service. This couldn’t be further from the truth after my recent visit to have a simple fuel pump module sensor fixed. This is a simple procedure for those that don’t know what it is. The reason you must take it in for this service is due to the fact it must be programed which I knew. I was told the procedure would take at most one full day. I brought the vehicle in on a Tuesday and the service was not completed until the following Monday. That was with an appointment. Richfield Bloomington Honda chose not to consult me that they towed my vehicle to another dealership to be programed. The dealership never okayed by me before hand, and I was never told up front they weren’t able to program my vehicle. So I go to pick up my vehicle the following Monday when they called and said the service was finished. They drove my vehicle outside to me in the dark and I drove it home. I arrived home and that’s when I noticed the damage they did to my vehicle. That’s when my problems really started. I immediately called the dealership and reported the damage. The next day I was finally able to get in touch with the service manager Chris. He asked that I email him the damaged pics and I did as soon as I got home from work that day. I asked him for his pics of my vehicle before they serviced it in that same email. After emailing Chris again the next day to confirm that he got my email. He finally emailed me back and said his manager said he saw a paint blemish on their pics taken when I dropped it off but he did not have time yet to look. After this email it took email, multiple phone calls and 6 days to receive there pics. After 6 days I finally got in touch with Tim the general manager of Richfield Bloomington Honda. I all of a sudden got emails of pics after talking with Tim but he was reluctant to talk to me. I went to his visit him face to face this day and as his service agent was getting him. Chris brought me to his own office. I asked multiple times and Chris repeatedly lied and said Tim wasn’t in. I asked to set up a meeting and everyone I encountered told me they didn’t know how to set up a meeting with the GM like they were scared. I decided to leave and come back tomorrow. That’s when Tim called me 15 minutes after I left and tried to do a phone meeting. He said he was there and could do a meeting so I set up a meeting with him the next day. The next day I go to the meeting with the GM and that’s where I met Tim. I presented Tim with the emails between me and Chris and told them about the poor service and damage done to my vehicle. We went over the pics that his dealership took of my vehicle when I arrived and he admitted there was no damage. Then I showed the pics of the damage and that’s where Tim changed. He admitted it was probably his carwash or something that took the paint off. He started to belittle me that my vehicle is old and has 102000 miles. So that makes it ok for your dealership to cause damage to my vehicle? He then approached me on how I would like to resolve this and I re-verted the question back to him. After him not giving me an answer I gave him the quote I went out of my way to get from a 3rd party. He decided then that only his guy can look at my vehicle and decide if it should be fixed or not. I told him to pick any repair shop 3rd party in the twin cities and we will go with their analysis. That’s when he told me we aren’t paying to fix your car. Wait you admitted verbally and by email that my vehicle was damaged by your dealership and you aren’t paying? So I walked myself out of the dealership after being told this. I contacted there corporate rep for Tom Woods Automotive Group, Robert and without even contacting me he emailed me back. He told me that he sticks with any decision his GM Tim makes. Please take my advice twin cities avoid this dealership owner who is based out of Indianapolis. Please support a different dealership that has ethics for their paying customers and service customers. If you want a dealership with integrity and willing to treat the customer with respect and decency avoid Richfield Bloomington Honda (Tom Woods Automotive Group). Take it from someone who bought a vehicle from them personally and was willing to get service done with them. ******AVOID RICHFIELD BLOOMINGTON HONDA ******* More