Richfield Bloomington Honda - Service Center
Richfield, MN
485 Reviews of Richfield Bloomington Honda - Service Center
Worst experience I had at this location. Never go to this for your car service. Service is slow, rate is high, not done on time even having appointment set and not all the services done that they promised wh for your car service. Service is slow, rate is high, not done on time even having appointment set and not all the services done that they promised which I realized looking at the paper afterwards. When I called costumer service about this they promised service department manager will return my call, no calls made after waiting for two days. I just gave up and chose not to deal with them anymore. I paid service that was not provided and waited extra long to get my car done still calling and dealing with them causing my time too. So better not to deal with them it’s just a waste of time and money. More
I came in for a recall repair on my 2013 Honda Accord. I booked an 8 am appointment and was told on the phone that the repair would take 1-2 hours, so I planned on waiting. When I arrived for the appointme booked an 8 am appointment and was told on the phone that the repair would take 1-2 hours, so I planned on waiting. When I arrived for the appointment I was told that it would take longer then that and that the call center was often giving out inaccurate information. I was offered a ride home in their courtesy vehicle. I never heard from them again, so I called them at 5:15 pm. I was told that my car was not finished. The service rep that checked my car in finally texted me after I texted him and left him a voicemail. He told me that my car was ready and he’d send the courtesy car back and it would be at my house close to 6:30 pm. I waited until 7:15 and called again and they had forgotten me. They did send a vehicle that got me to the dealership at exactly 8 pm, an hour after the service department had closed and twelve hours after my scheduled appointment. More
Devon in service was great. Service our van faster than promised. Nice waiting area. Quick, efficient and knowledgeable. Great to deal with. Dealership is the best. promised. Nice waiting area. Quick, efficient and knowledgeable. Great to deal with. Dealership is the best. More
I have been going there for years for all maintenance. I have bought three cars from them. I am lucky to have found them. Most recently, the helped figure out a tough problem and resolved it. have bought three cars from them. I am lucky to have found them. Most recently, the helped figure out a tough problem and resolved it. More
Excellent customer service. Attentive and responsive service agent. One mistake was made by the technician while servicing my car. The service agent gave me a free loaner so I could go about my day’s t service agent. One mistake was made by the technician while servicing my car. The service agent gave me a free loaner so I could go about my day’s time sensitive plans. I was disappointed to have misunderstood the service agent when I thought he was going to reduce my bill by the cost of mounting the tires (since the tires were mistakenly mounted to the wrong wheels). When it came time to pay the bill, he told me he wouldn’t do so. More
Brandon, my service associate at Bloomington Richfield Honda took the time to update my service history from other Honda dealerships that had serviced my vehicle. Honda took the time to update my service history from other Honda dealerships that had serviced my vehicle. More
This was my first experience with the service department and it was seamless. Everyone I encountered had a great attitude and were helpful, informative.and professional. and it was seamless. Everyone I encountered had a great attitude and were helpful, informative.and professional. More
Took almost 2 hours to get an express oil change. Forgot to re set engine oil % and clear code. Not impressed We bought the car there and called 2 days prior to get appointment. Live 80 miles away to re set engine oil % and clear code. Not impressed We bought the car there and called 2 days prior to get appointment. Live 80 miles away More