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Richfield Bloomington Honda - Service Center
Richfield, MN
471 Reviews
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471 Reviews of Richfield Bloomington Honda - Service Center
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September 24, 2019
Canned Response Frustrated with Richfield/Bloomington Honda’s lack of a response to my situation, I posted a review of my experience with them on this site yesterday. Frustrated with Richfield/Bloomington Honda’s lack of a response to my situation, I posted a review of my experience with them on this site yesterday. Today they posted a reply where I was assured that their management team was looking into my case and encouraged me to contact the Service Director with any additional details or comments. My jaw hit the floor when I read that, since that was the very person to whom I sent a very detailed letter two weeks ago — a letter to which I received no reply! Did the person who penned their response even read my original complaint where I stated that fact? Is the management team looking into that? Evidently, this was a canned response to my post. This has morphed from a review of their service on my vehicle to a review on how they treated me as a customer. How can anyone take statements such as “we look forward to hearing from you” seriously when the sad truth is RB Honda had already heard from me and declined to respond? As was the case in the original occurrence when I was told my vehicle had been “thoroughly examined” and no problem was found, their words have no meaning. This is also precisely why I sent a letter rather than contact them by phone — so there would be a paper trail of my efforts. Again, I am not looking for compensation, nor am I interested in naming individuals specifically. I was originally just hoping for some gesture that my business was important and they would work hard to earn/keep it. However, now I am also interested in holding businesses like Richfield/Bloomington Honda accountable for their words/actions, or in my case lack thereof, and letting the public know of my experience with them so they can draw their own conclusions. As for me, “caveat emptor” when it comes to service at Richfield/Bloomington Honda. Your reputation has taken a major hit with my family/friends. More
by Dan Smieja
Employees Worked With
RB Honda Service
June 26, 2019
Easy and done Honored oil change coupons and so the work as they should. I like going here. Good service and good prices. Normal people. Can get busy so be su Honored oil change coupons and so the work as they should. I like going here. Good service and good prices. Normal people. Can get busy so be sure to ask any questions to make sure your covered. More
by Slercher
Employees Worked With
Cant remember
June 02, 2019
Train wreck of a service depot. The customer relations side of this dealership are xxxx after you have purchased your vehicle. They need new service leadership and a new GM. Let me s The customer relations side of this dealership are xxxx after you have purchased your vehicle. They need new service leadership and a new GM. Let me share with you my experiences. 1-I have my first maintenance appt where they offer this very cool valet thing where they come get your car. They never showed up. If you offer something, you may want to ensure that it happens. The rescheduled appt goes normally. PS, After an hour and a half of waiting, I had to reschedule because after I called and asked when they were coming they said, “Oh. I guess we missed that. We can be there in an hour.” And I had things to do. 2-I try to call to talk to someone in service about something with my car. I call and I am transferred to service, nobody answers so I’m rerouted back to front desk. This happens FIVE times in a row (after about 5 minutes of this) they take a message and someone calls me an hour later. 3-I get my tire serviced. I drive off the lot and get on the highway and my tire light goes on. I turn around and go back to the dealership to get it checked. They didn’t reset the sensor on my car. WTH?!?!? When you moved my car and the light came on it didn’t strike you to reset this? Seems trivial, but still lacks customer service. The service guy was rather rude. Fun fact, while I’m standing there waiting to check-out, the phones are ringing and I notice a lot of people on their phones or clicking on the computer and not answering calls. PS, same problem is happening. Guess I get to go back-GOODIE! 4-I decide this is kind of horrible customer service. I get an email from RB Honda saying provide feedback, call us. I said, you know what, I will. I called not once. Not twice. But three times and the service manager NEVER returns my call. So I say screw it. I’m calling the GM. 5-I call the GM, not once, but twice, and he has yet to return my call. I see a pattern here so I finally say screw-it. I’d rather pay a little more for a car at a different dealership than buy here and deal with this crappy level of service. What was a small issue had become a, “I will not be returning to RB Honda ever.” And the people I was sending there......well, sorry Aaron. Your post-sale customer service is a xxxx show!!!!! More
by wegek
Employees Worked With
Not sure who I worked with to be fair., Rick Gaetke
April 16, 2019
Long wait for repair service I had an appt. to get my car serviced on a Sat. afternoon and when I arrived, I was told by a young man to stand beside my car. I stood there for 25 I had an appt. to get my car serviced on a Sat. afternoon and when I arrived, I was told by a young man to stand beside my car. I stood there for 25 minutes while numerous staff members came and went, completely ignoring me - no one made eye contact or said a word to me. Another woman who had been standing around even longer than I had was also being totally ignored. She said it was her second time at this dealership and it was going to be her last. I complained to the young man about the lack of customer service. He didn't explain or apologize for the delay and seemed to have no authority to do anything but sit there. Finally a service rep., Randy, came over to take my repair order. He apologized for the wait and was friendly and very helpful. If it weren't for Randy's good customer service (and the free coffee in the waiting room), I'd think twice about bringing my Honda to this dealership in the future. More
by Happy Lessee
Employees Worked With
Randy (service rep. for repairs) - don't remember his last name
March 11, 2019
In for a repair I came in for a repair and was treated with great respect by a young man named Anthony. He followed up with me to make sure I was satisfied. I came in for a repair and was treated with great respect by a young man named Anthony. He followed up with me to make sure I was satisfied. More
by Hondachica
Employees Worked With
Anthony...service advisor
February 22, 2019
Oil change and fluids check I chose Richfield Bloomington Honda based on proximity to where I live. Had one of the best vehicle maintenance experiences. Doug was so helpful in ex I chose Richfield Bloomington Honda based on proximity to where I live. Had one of the best vehicle maintenance experiences. Doug was so helpful in explaining what maintenance was needed, and reviewing the paperwork throughly with me. The waiting room is stocked with coffee, food, internet so you can wait without missing any work time. And, My appointment was scheduled for an hour, I was onn with my day in 45 minutes. More
by 2015CRV
Employees Worked With
Doug Handon, Service Advisor
February 19, 2019
Poor service and poor recovery. Took the car in for an oil change. Was told it would take approximately one hour. Nearly 2 hours later, the car was finally finished. There was no ap Took the car in for an oil change. Was told it would take approximately one hour. Nearly 2 hours later, the car was finally finished. There was no apology, no offer to reduce the cost of the service, and No offer for future compensation. Have not had good experiences with this dealership and will now use one of their competitors in the region. More
by Carscars
Employees Worked With
Rick Howes
February 07, 2019
Battery replacement I’m leasing a 2016 Honda CRV, the battery died after 2 1/2 years so still under warranty. I had a very dificult time getting in touch with the service I’m leasing a 2016 Honda CRV, the battery died after 2 1/2 years so still under warranty. I had a very dificult time getting in touch with the service department or getting a return call but understood as there was a severe cold snap. The service scheduler was finally able to get someone to come and jump start my car which I did appreciate. However the employee I saw at the service department was not helpful and very condescending. He never introduced himself and looking at my receipt he gave only his first name, Ryan which was probably intentional as he was aware how unhappy I was with him. He refused at first to replace the battery and only begrudgingly did it when the car wouldn’t start. In the past I never had any problems with the service department and found everyone almost over eager to please but as for Ryan maybe he was just having a bad day but I certainly hope to have no further encounters with him. More
by Rocco4
Employees Worked With
Don’t recall his name, only Ryan 9010 tag no 700 on receipt. I don’t believe he introduced himself or gave me his name.
February 05, 2019
General Maintenance - 2019-01 Typical as expected from Richfield Bloomington Honda. Service technician most professional. Service was completed in anticipated time. Sometimes simpl Typical as expected from Richfield Bloomington Honda. Service technician most professional. Service was completed in anticipated time. Sometimes simple basic reasons respond to the question at hand. No more need be expressed. More
by hondaowner123
Employees Worked With
Don Welsch
January 31, 2019
Best service anywhere I can come in anytime and get the best and quickest service! I talk to Randy Doncaster - he is THE BEST!!! Always pleasant and fun! I can come in anytime and get the best and quickest service! I talk to Randy Doncaster - he is THE BEST!!! Always pleasant and fun! More
by randy#1
Employees Worked With
Randy Doncaster
