Richfield Bloomington Honda - Service Center

Everyone other than Jose Munoz was wonderful. My car was dropped off for an appointment at 8:00 am on 8/7/24, I received a text at 12:30 stating my car was 2nd in line for inspection, I called My car was dropped off for an appointment at 8:00 am on 8/7/24, I received a text at 12:30 stating my car was 2nd in line for inspection, I called around 2:15 for an update and Jose was very curt when I questioned why my car hadn't even been looked at yet when my appointment was for 8 am. He stated that he had asked if I understood how the diagnostics worked and that I had stated that I did. I responded with I understood how diagnostics work but that didn't mean that I understood that my appointment at 8 was just to drop off the car, I had been in 2 times previously and had never waited this long for an answer. The car was finally diagnosed, I received a text and called to ask about other items that we had passed on previously, which were sent over and I authorized but because of the late hour, parts were now going to take an extra day so now my car wouldn't be ready until Saturday, and then it still wasn't ready, it took another 5 days until that Thursday, 8/15/24 with help from Jason, Jorge, Jeremy and Matt to get my car back fixed and to feel better about my experience. I had called after getting the car home to find a scuff/scratch on the front right bumper, and left a message with Matt, he called me the next Monday to ask if Jose had reached out as he was not working and I informed him that no I had not heard from Jose and still have not heard from Jose about the damage to my car. The only thing I have heard form Jose was to fill out this survey. More

The staff of this dealership always make me feel like a preferred customer & welcome, no matter what I’m coming to have done.Today it was to replace batteries in two of my car door key fobs. Frank was very preferred customer & welcome, no matter what I’m coming to have done.Today it was to replace batteries in two of my car door key fobs. Frank was very helpful, cordial & professional. My only concern is that, yet once again, the car wash was under repair. Since I come from Jordan, this is disappointing. It’s happened at least twice before. Sooo…disappointing. This is a tremendous dealership. I highly recommend, & have recommended, them. More

I setup an appointment with recall and Oil change on Saturday, but they me that they didn’t have parts for recall. They should have call me or send text saying that they don’t have parts and whether I w Saturday, but they me that they didn’t have parts for recall. They should have call me or send text saying that they don’t have parts and whether I want to keep the appointment or not. They wasted my three hours of my Saturday More

Very responsive, customer service communication quick and simple, shuttle service a huge benefit plus Sundays. simple, shuttle service a huge benefit plus Sundays. More

Easy to schedule and the staff was helpful and informative. We had two cars being worked on at the similar times. When the Civic had to be kept over night, a replacement car process went quickly. informative. We had two cars being worked on at the similar times. When the Civic had to be kept over night, a replacement car process went quickly. More

Happy with the service support assistance and all issues has fixed in the service visit. Additionally, helpful to loan car during the service was much appreciated. has fixed in the service visit. Additionally, helpful to loan car during the service was much appreciated. More

I am very happy with my experience today at Richfield Bloomington Honda with Josie Holt. Bloomington Honda with Josie Holt. More

So far I’ve had very good experiences here. They are open in their communication and thorough. While prices are higher than some shops, the quality of the work is solid. They are open in their communication and thorough. While prices are higher than some shops, the quality of the work is solid. More

Leanghout was awesome to deal with. He took care of my car and texted me when I needed a couple extra things while I was shopping. He was very courteous and easy to talk to. Looking for He took care of my car and texted me when I needed a couple extra things while I was shopping. He was very courteous and easy to talk to. Looking forward to coming back in the future for more service. More

I was satisfied with my service at this dealership. I was able to make an appointment immediately when I called I was able to make an appointment immediately when I called More