Richmond Ford Lincoln - Service Center

I am so please with the service I rec'd. I came in to get a 50,000 mile check up. I told Chris I was looking to LOWER my car payment and I told him don't spend a lot of time trying to make this work beca get a 50,000 mile check up. I told Chris I was looking to LOWER my car payment and I told him don't spend a lot of time trying to make this work because I didn't really know if it would. It was Black Friday and if he could be available for someone who was coming in to purchase I didn't want him to miss a sale! I really didn't know if I could purchase since my car was a 2011 Fusion. Chris said lets see what we can do so off went to find a smaller car. He was great and patient as I was walking with a cane and sooo slow. Yes, he did ask if I would like him to bring me the cars and I said I would walk. He did everything right, very nice young man! We found the perfect Fiesta with everything I wanted and more, like heated seats! I have never had those before and they are going to be nice this winter! Then I worked with Chris Southworth, another very nice young man and I sort of gave him a hard time because the payment he quoted was more not less , lol so we haggled a little and yes, the payment finally ended $1.00 less than I was paying per month, I made $300.00 payments most of the time but my payment was actually less. But I accepted the 299.00 payment. He tried to get Ford Motor Credit to give me 1.99% but they wouldn't. A little later I told Chris I was a Breast Cancer survivor as we talked about Richmond Ford being one of the places to sign up for the Susan G. race/walk! He said all the right things! I can remember the day you couldn't speak about Breast Cancer openly to a man. I am so glad that if I had to have this terrible disease it was now! So many paved the way to get to where we are today! Monday Dec 2, Chris Southworth called me to tell me that Ford Motor Credit agreed to 1.99% and my payment went down about $19.00 a month. I told him he made my Christmas!!!!! I ALMOST CRIED! How unexpected and delivered more! You know I am going to TELL EVERYONE I KNOW TO COME SEE YOU GUY'S!!!! Since the Cody's purchased the company I can see very positive change's! I have purchased several cars from Richmond Ford over the years, a pinto, 2 Mustang's, the Fusion and maybe one more! I hope everyone has a great Christmas and a Happy New Year! I know I am!!! More

I was a bit disappointed with one of my recent visits to Richmond Ford, but Terry Richmond was my service manager on my last visit and everything went great. Nice guy, easy to work with, very accommodating Richmond Ford, but Terry Richmond was my service manager on my last visit and everything went great. Nice guy, easy to work with, very accommodating. Would recommend to anyone. More

Mike was knowledgeable and extremely efficient in his efforts to make my service experience as painless and expeditious as possible. From his courteous manner in keeping me abrupt of all the steps take efforts to make my service experience as painless and expeditious as possible. From his courteous manner in keeping me abrupt of all the steps taken, to his selfless acts of superior customer service, I will definitely be back if the need arises. Great job, Mike! More

I came to Richmond Ford even though we live in Midlothian to get my wife's Lincoln serviced. I came to the Quick Lane and found Charles Crenshaw to help me. I was a little worried because the car also need to get my wife's Lincoln serviced. I came to the Quick Lane and found Charles Crenshaw to help me. I was a little worried because the car also needed a state inspection and I didn't know if they could handle that for us. IT was great. IT took a little extra time as expected, but the whole service was done within the time frame Charles gave us. Excellent service, friendly attitude, and even a free wash job, even though it was raining! THANK YOU CHARLES! More

Beloved truck was sideswiped doing nearly 4,000. worth of damage. Needless to say, we weren't thrilled about having the vehicle damaged nor having to have it repaired. Richmond Ford, from my very first vis damage. Needless to say, we weren't thrilled about having the vehicle damaged nor having to have it repaired. Richmond Ford, from my very first visit to the collision center, put my mind completely at ease. Not only did they keep me "in the loop" about every aspect of my repair they also have a wonderful feature where they email you photos of every step of the repair process. I had numerous email conversation with my service manager contact ( the wondrous Mr. Jimmy Turner ) . There were things that were found that we hadn't covered when my insurance adjuster came out initially to inspect the damage. Richmond Ford found them, fixed them and kept me up to date every step of the way. The work they did is beautiful and our beloved truck is back on the road now and we couldn't be more pleased. LOVE LOVE LOVE LOVE LOVE RICHMOND FORD Collision Center!!!!!!!!!!!!!!!! Keep up the great work! More

These people are simply exceptional. Everyone knows their stuff, loves what they do, and seriously care what you think about the job they're doing. I've had 3 different vehicles worked on by these guys. I ev stuff, loves what they do, and seriously care what you think about the job they're doing. I've had 3 different vehicles worked on by these guys. I even had my toyota tacoma worked on here, because I trust them. I'll start with the guys in the shop. Timmy did body work on my 2013 shelby that only a few could do, and even came in on his off time because I gave him a challenge. John also put hood pins in my 2012 shelby that align great, and fit perfect. Steve B. can get a hold of any part imaginable, and knows where you get quality from. He knows the pieces you may forget sometimes too. On my tacoma is a lot of after market pieces, well Wes realigned my solid steel bumper, made more clearance for my tires, and fixed my coil over alignment issues, among other things. Antonio also made my new hood look like it came stock, much appreciated. Chris should just put a name on a chair for me in his office, because I enjoy these people so much. He makes sure things get done on time, and up to higher standards than anyone in richmond. Mention his cars, and you'll understand his passion immediately. Jimmy did all the claim work for my tacoma, and got every piece we needed covered through the insurance while taking pics for me as the truck progressed. Joe knows his stuff, and has an awesome car just ask. Nancy always finds the person I'm looking for, and April helped me save serious money while being awesome. They have a superb crew, I'd trust them with anything I own. Thanks yall. More

Richmond Ford Collision Center couldn't have been better to work with. I had a fender-bender 100 miles into a two-week trip to Florida. I called the Collision Center as I was headed back to Richmond, better to work with. I had a fender-bender 100 miles into a two-week trip to Florida. I called the Collision Center as I was headed back to Richmond, and when I got there, the paperwork was already filled out (between them and my insurance company,) and they called the car rental agency to come get me, and I was back on my way. Got back into town two weeks later; my car was ready, and it looked like new. At the counter, I discovered I had left my wallet at home (I owed them the deductible amount which my insurance hadn't covered,) and Chris Jones, my service rep, volunteered to drive me down to my house to pick it up. Way beyond the call of duty, and greatly appreciated. More

I traded in my 2008 ford edge in September 2013. My ford edge was purchased at Universal Ford and it was the best car ever! So sad to see it go. The 2013 color selection for ford explorers was less than e edge was purchased at Universal Ford and it was the best car ever! So sad to see it go. The 2013 color selection for ford explorers was less than exciting but I chose the dark green. The amount of cup holders and the placement of the existing ones is not ideal for a mother running small children around. I traded my edge for a 2013 explorer from richmond ford lincoln because universal did not have any colors other than black and brown. Richmond ford lincoln was not a great sales experience. The lack of expertise on the electronics of the explorer was obvious. Since my purchase of this vehicle my factory tires lose air, the electronics on the vehicle are not working properly and the key less entry has had to be replaced. The voice activation would not recognize anyone's voice commands that attempted to use my vehicle. The sensor that is supposed to detect your request to lock, unlock, open rear hatch or panic button have never worked properly. You always had to be within 20 ft of the car and maybe it would work. i took it in for service to address these issues. After the upgrade of the electronic system, installation of a new key less entry pad in the door, the service person assigned to my car, Mike, tells me that the sensor is fine in my car, the keys unlocked, locked and the panic button all worked fine for him. It was in the spec of the vehicle. Being he is the expert, I trusted him, I was wrong. I had to take my vehicle back to have the framing around the door where the key less entry was replaced fixed as they did a poor job putting things back together. At the time of this service request, I told Mike, how I felt there was still something wrong with the sensor that engaged the actual key to unlock, lock, panic my car. I wanted to show him, he said they would test it out but based on my last visit it was within spec, essentially dismissing me. I returned two days later to pick up my car after receiving a message that it was fixed and the key lock and unlock work just fine. I arrive at 5:30 to find not enough technical service staff on site to manage the amount of customers coming in. There was only one service tech available and he had no back up to help me, he had to help other customers before he could consider walking away from his desk, yes, that is what he told me. I then asked the front desk woman if she could test a theory, she grabbed some keys for some other explorers that were on the lot. We went to test the panic button to see how far away they would register the request when you hit the button on the key. I then pulled my vehicle in the same spot and began hitting the panic button, it did not work!!!!! I then tried to get a ford employee to come see what I was experiencing and trying to convey to Mike. I had to beg them, ask for the GM before anyone would humor me. All I wanted was someone from this establishment to witness what I kept having troubles with. I was nice at first and then just got fed up with the lip service, oh we will tell Mike, etc. No one wanted to leave their station to just witness my experience. I explained that I had already done that and he HAD DONE NOTHING TWICE!!! Finally I was able to get the only service tech they had on site to test it in my presence and finally, confirmed, I AM NOT CRAZY!!!! He could not make it happen either, no panic button came on within 15 feet of the car. So my theory is that Mike did not do his due diligence to inspect my car, he dismissed me when I attempted to give him a visual of my steps to see what I was experiencing. I am so dissatisfied with this service department that I would like to transfer my warranty and extended payment of the lifetime oil changes, that I purchased when I bought this vehicle to Universal Ford. In general I am dissatisfied with the entire dealership, they lack in customer service and are just there to make a buck! Once you actually purchase a vehicle they check out. I won't ever bring them my business again! They should not get 100% positive feedback. More

Richmond Ford provides top notch service. The employees all go out of their way to take care of their customers. The shuttle service is fast and convenient, and the service is fast and professional. I es all go out of their way to take care of their customers. The shuttle service is fast and convenient, and the service is fast and professional. I especially like the fact that they will let you talk with a service tech or manager -- and not just screen you out with an adviser. Kent in particularly has gone above and beyond my expectations both in providing service and in working with Ford Technical to try and address design issues which don't have an immediate fix. These guys are the best. More

Excellent care; premium coverage package covered towing to dealership. My car was stranded at a client's house & would not start. Service was prompt, and the technician also noticed my inspection was due t to dealership. My car was stranded at a client's house & would not start. Service was prompt, and the technician also noticed my inspection was due to expire in two days, so they quickly did that service as well, saving me lots of time. More