"Jacin Lisner (racing Jason) was awesome. "
- Sammy and Linda
Our salesman Jacin (racing Jacin) was awesome!!! Very thorough and patient in getting us familiar with the car which was a task as we are both technologically challenged in todays high tech world. He returned calls multiple times promptly to answer questions for us concerning our new car. He invited us to come by any time and he would assist us further with any
questions concerning the use and operation of any technical things. He was extremely patient and willing to work with us back and forth with the manager in getting us what we felt was the best deal we could of gotten on our new Edge. Jacin and Everyone we dealt with were highly professional and wanted to make us feel as they were there for us the customer. We just recently went to the "new car" seminar. That was such a fun and wonderful way to familiarize new customers with the different departments and employees as well as the one on one question and answer time with a tech in the service department around whatever type of vehicle you purchased. Last but not least the food, the trivia questions and door prizes topped the night off. Richmond Ford is there to please the customer! Thank You Jacin Lisner and Richmond Ford!!
Employees Worked With
"Very easy to deal with!"
My car was in an accident- side swiped on 95S, the car was 6 weeks old!! JImmy was very helpful in being sure my car was returned as good as new. He was responsive with email keeping me up to date on the process. They said it would be returned in 2 weeks and it was!! The car looked beautiful, inside and out. Jimmy made sure I knew exactly what was going on with my vehicle so I wasn't the one that had to follow up. I would recommend this service center!!
"Service manager out of touch"
Service manager is out of touch, gives the same generic answers, anything but helpful or knowledgeable. Not sure where Richmond Ford found him, but he’s not it.