Richmond Ford Lincoln - Service Center

Collision Center is Fantastic My experience was nothing but pleasant, which was a relief after my car was hit. They fixed my car and got it looking as if the accident never happen My experience was nothing but pleasant, which was a relief after my car was hit. They fixed my car and got it looking as if the accident never happened. When I noticed that my tire was going flat every 2-3 days they told me to bring it back in. They took care of me right away, found the problem, then they drove down to another dealership and got the part needed and fixed it for me without charge and with no delay. More

Awesome service theirs nothing to complain about everything was pleasant from start to finish I will love to have a car from this dealership in the near future thanks for the great service everything was pleasant from start to finish I will love to have a car from this dealership in the near future thanks for the great service More

Accident They are Wonderful! Could not ask for better service. My 2020 Lincoln Aviator, looks just like it came off the Sales Floor! Their quality of Work They are Wonderful! Could not ask for better service. My 2020 Lincoln Aviator, looks just like it came off the Sales Floor! Their quality of Work is the Best! More

Best Repair Shop in Richmond Between family and client needs, I have had the privilege of working Chris and his staff on multiple occasions and with multiple different vehicles an Between family and client needs, I have had the privilege of working Chris and his staff on multiple occasions and with multiple different vehicles and multiple different repair problems from simple to complicated. Their work is superb. Their attitude is uniformly wonderful and helpful, and Chris knows every facet and nuance of insurance payments for damages. I would go no where else in Richmond, Virginia. More

WONDERFUL MANAGER WHO HEADS UP THE COLLISION CENTER!!!! I have used the "collision" center at Richmond Ford Lincoln several times now. The staff people are all very friendly and helpful The advisors that I have used the "collision" center at Richmond Ford Lincoln several times now. The staff people are all very friendly and helpful The advisors that I have used (including Dan Callahan) are very knowledgable and always on-top of things to help you very quickly. I am writing this very positive review because I always walk away from Richmond Ford Lincoln with a big smile...mostly because of Mr. Chris Jones who is an EXCELLENT MANAGER there! Chirs is wonderful! He is: (1) a very good listener, (2) very professional yet sincerely friendly, (3) extremely knowledgeable about cars and car parts and workings, (4) knows how to personally handle car issues, (5) always willing to help you personally, (6) will definitely go out of his way to help you, and (7) always makes sure you are happy with your experience at Ford!!! Chris is not related to me, but I almost feel like I am working with my brother (I actually do have a brother named Chris Jones!). Whatever your needs for parts, collision, or repair issues, Chris makes you feel that Ford will handle your situation with the utmost care and concern. He always makes sure that you get your car back in as a quick of a turn-around as is possible and considerately lets you know what to expect. There are never any "surprises." I have had Chris help me with both some minor cosmetic repairs as well as some collision damage. Chris always gives you his full attention. I have never felt rushed and have never felt like just a "number." Ford, you have a super wonderful employee at the helm of your collision and repair center at Richmond Ford Lincoln!!! Chris THANK YOU for doing such an excellent job with what you do!!!! ...and always making sure I am a totally happy customer --which I always am!!!! :) I will always return to you for my future car-repair/collision/damage needs! More

Collision repair Due to an accident, I had to have both drivers side doors replaced on my Lincoln MKX. Richmond Ford did a fabulous job - the paint was perfectly blen Due to an accident, I had to have both drivers side doors replaced on my Lincoln MKX. Richmond Ford did a fabulous job - the paint was perfectly blended and the repairs returned my car to exactly as it was before the accident. Their representative was very responsive and kept me informed all along the way. Will absolutely use them again! More

Had a minor mishap on my brand new vehicle. Stopped in to see my salesman Chris Burnette. He walked me over to Chris Jones, who promptly fixed everything perfectly and quickly. Back on my way and sad no mor see my salesman Chris Burnette. He walked me over to Chris Jones, who promptly fixed everything perfectly and quickly. Back on my way and sad no more. More

Body Shop My new F 150 Raptor was raptured by buzzards. Ate almost all of the exterior rubber and plastic on the truck. From the time I was in contact with your My new F 150 Raptor was raptured by buzzards. Ate almost all of the exterior rubber and plastic on the truck. From the time I was in contact with your associate Vicky Sanchez I was handled with extreme professionalism and courtesy. She processed the claim with the Insurance Co. and was able to get my truck in and out in a timely manner. Even after I picked up my truck there was a couple of issues that came up and she was on spot to assist in resolving my issues. I did get to meet the tech that worked on my truck and he was able to answer some question I had and also was very pleasant to work with. From the receptionist in the in the Body shop to the tech, to Mrs. Vicky, your firm is in great hands with people like this working for you. Job Well Done!!! More

Excellent Experience I had to bring my F-150 back in due to a little issue with the truck bed cover after it was installed at this location. CJ and Justin Hinds went above I had to bring my F-150 back in due to a little issue with the truck bed cover after it was installed at this location. CJ and Justin Hinds went above and beyond once again to make sure it was fixed quickly! I was in and out in 15 minutes. I couldn’t ask for better people to bring my truck to! Justin and CJ thank you and I’ll definitely be back. Two of the best people that work at this location by far! More