Richmond Ford Lincoln - Service Center

OUTSTANDING in every way! I was treated with the utmost courtesy! The entire team is professional and friendly. They kept me informed daily. Most companies strive to provide I was treated with the utmost courtesy! The entire team is professional and friendly. They kept me informed daily. Most companies strive to provide quality service, many achieve that goal, but only a few exceed the customer's expectations. Please extend my deepest appreciation to the entire team (but especially to Jimmy) for not only exceeding my expectations regarding the GREAT repair job, but also through their fabulous smiles, communication and professionalism! More

Replacement of damaged driver door side mirror on Ford The Collision Center did a fantastic job in quickly replacing my damaged driver door side mirror. Kudos to Jay Carroll, Cris Jones, and Regina. These The Collision Center did a fantastic job in quickly replacing my damaged driver door side mirror. Kudos to Jay Carroll, Cris Jones, and Regina. These people were highly accommodating, very friendly and courteous, and competent. it was a pleasure doing business with them. More

Family of Ford Motor Company. My Lincoln 2009 MKS was towed to Service Center. Transaction by email between Jimmy, Jason and Insurance Provider was professionally managed and perfo My Lincoln 2009 MKS was towed to Service Center. Transaction by email between Jimmy, Jason and Insurance Provider was professionally managed and performed. I just love the technology developed for a busy customer, and who lives 40 miles away. Service qualifies for excellent time management and a profile of progress. Thank you for your gentle courtesy, manners and behavior. The Office Staff is just great in helping to coordinate check-out. I am a life time customer of Ford from my grandfather born in 1890 in Greenville, NC to Newport News, VA to Richmond, VA. May many blessings find you. More

Richmond Collision Center is the BEST!!! I have delt with Richmond Collision Center ALOT, unfortuantely within the past 3 months for my Ford Fusion. They have been wonderful every step of the I have delt with Richmond Collision Center ALOT, unfortuantely within the past 3 months for my Ford Fusion. They have been wonderful every step of the way to getting my car fixed! After each time my car was repaired, it looked brand new. Their customer service skills each employee possesses is fantastic. Regina, Chris, and Jay are good people. Their willingness to go above and beyond my expectations is something I truly value. I will definately recommend Richmond Collision Center to family and friends! Thanks guys and I hope I dont see you soon :) More

Richmond Ford Collision Center is awesome! Thank you Chris Jones, Jimmy Turner and April Bush for making my experience at your Richmond Ford Collision Center such a pleasant, nice one. The body Thank you Chris Jones, Jimmy Turner and April Bush for making my experience at your Richmond Ford Collision Center such a pleasant, nice one. The body work and buffing done on my beloved '93 Susuki Sidekick made it look brand new! Not easy for such an old model. And I LOVE your program to keep customers informed daily of your progress - complete with pictures of the car every day. What an awesome program! I have shared it with co-workers and friends, who are amazed that a body shop exists that is so "user friendly." Kudos for being so nice to me and my car. I will sing your praises every chance I get, and I don't do that kind of praising lightly. No wonder insurance companies recommend you to their customers. Thank you! More

Best Ford dealership in the USA Richmond Ford Lincoln East handled a recall expediently and expertly. Mike Payne handled our needs with courtesy, crisp professionalism, and great cus Richmond Ford Lincoln East handled a recall expediently and expertly. Mike Payne handled our needs with courtesy, crisp professionalism, and great customer relation skills. This young man is focused, knowledgeable about all facets of Ford automotive technology, and genuinely kind to clients. Your firm would be well served to promote this gentleman to management. More

Super service Richmond ford has the best service in richmond. Very quick in getting job done and fixed first time Very professional service writer. I will always Richmond ford has the best service in richmond. Very quick in getting job done and fixed first time Very professional service writer. I will always get my car serviced at richmond ford l More

Richmond Ford Collision Center Outstanding Customer Service! My customer experience working with Christopher Jones at the Richmond Collision Center was outstanding! I was so impressed by his prompt communication My customer experience working with Christopher Jones at the Richmond Collision Center was outstanding! I was so impressed by his prompt communication updates on my vehicle's body work and his ability to hear and listen to my concerns. Christopher, as well as the Richmond Ford family, care for their customers and go the extra mile in all they do! Thank you for all your hard work! I highly recommend this dealership and the Richmond Ford Collision Center for all your family vehicle needs! More

Three cheers for Mike Zmachinski!!! Mike is fabulous! He has rare mixture of knowledge, friendliness, compassion and humor. Mike is honest and will "tell it like it is", which makes an Mike is fabulous! He has rare mixture of knowledge, friendliness, compassion and humor. Mike is honest and will "tell it like it is", which makes any service decision much easier. I just purchased a new Focus and will always ask for Mike when it needs any service. Thanks so much, Mike. John Bigbee More