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Richmond Ford West - Service Center

Glen Allen, VA

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94 Reviews

94 Reviews of Richmond Ford West - Service Center

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February 17, 2018

A Great Experience If you are looking for a sales representative then ask for Jeannine McDevitt. She was the best at Ford West by far. She got us an amazing deal without More

by Bonnie J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeannine McDevitt
Feb 18, 2018 -

Richmond Ford West responded

Thank you for the wonderful review of your recent visit to our location. Our team strives for complete customer satisfaction so they will be thrilled to read your feedback. It was a pleasure to work with you and we hope to see you again!

February 16, 2018

Great Service Joey Foust sold me on the paint protection package, after only 3 months of owning my new truck, I ran over a spray paint can on the road, my new black More

by owenshvac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Feb 16, 2018 -

Richmond Ford West responded

Sorry to hear about your incident with the spray paint can which sounds like quite an inconvenience. It's great to know that Joey was able to assist and provide such a smooth process for the repairs. Don't hesitate to visit in the future if there's ever anything we can do!

February 09, 2018

Great experience, great staff! Came in for glass treatment. Joey was very quick to get me in and very helpful. Also will be having them tint the widows very soon. Thanks More

by Jeep16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Feb 10, 2018 -

Richmond Ford West responded

Thank you for sharing your experience with us. Joey strives to make sure every guest leaves completely satisfied and he be will so happy to read your kind words. We look forward to having you back to tint the windows on your vehicle!

February 05, 2018

way above and beyond expectations I bought my truck, a 2011 F150 in Sept 2016 from a salesperson whose only care was the commission check. Based on the list, I don't see is name ("Tony More

by Very Satisfied by the servivce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Feb 06, 2018 -

Richmond Ford West responded

Thank you so much for taking the time out of your day to provide such a marvelous review. We're sorry to hear about your collision but also glad to know that you were not seriously injured. Our team will always strive to go above and beyond and it's really great to know that was indeed your experience. Your recommendation means a lot and we really hope to see you again in the future!

November 14, 2017

Joey Foust was very helpful and extremely attentive when there was a communication issue with a warranty company. He helped get the confusion straightened out-- More

by CB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Nov 14, 2017 -

Richmond Ford West responded

Thanks for your stellar review and five-star rating! Joey always works extremely hard to make sure our guests are completely satisfied and we know he will be thrilled to see your feedback. Don't hesitate to let us know if there's anything else we can do!

October 23, 2017

First rate Guest Services department When I purchased my 2016 F150, I also purchased the Entire Car Protection plan offered through their Guest Services program. It's barely been a year More

by David F Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Oct 23, 2017 -

Richmond Ford West responded

David, we can't thank you enough for taking the time to provide such a detailed review of your service visit. Our team will be ecstatic to know that you're so pleased with our vehicle protection plan. We appreciate your recommendation and look forward to seeing you again down the road!

October 15, 2017

Joey is awesome! Joey was doing work on my dads car and mine. He did the interior and exterior coating on my dads car and it looks amazing! He did the window tinting o More

by DanielleKayyy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Oct 16, 2017 -

Richmond Ford West responded

Thank you so much for taking the time to provide such a detailed review of your recent visit. We know that Joey will be thrilled to read your kind feedback and we will be sure that he sees it. Our team is always here for you and your father should anything come up in the future!

October 07, 2017

Joey Foust Joey treated me good,he showed me the exterior and interior treatment products and how they worked to protect my new Ford Explorer. He gave me a loner More

by Mikes Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Sam Adams
Oct 08, 2017 -

Richmond Ford West responded

Mike, glad to hear that you're so pleased with the treatment products and your interactions with our team. We appreciate your business and thank you for your feedback! Look forward to seeing you again down the road!

September 18, 2017

Fantastic experience I went in to test drive and not really buy a new car yet. Luckily I was met with excellent staff that was super friendly and helpful. I walked out wit More

by Tammie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie MacEntee, Sam Adams, Tony Martin, BJ Brooks
Sep 19, 2017 -

Richmond Ford West responded

Tammie, thanks so much for your kind words and compliments on our customer service. We do our best to provide a unique experience for our guests and we're happy to hear that you were so pleased with your visit. Come back soon for a New Owners Seminar if you want to learn more about the features in your new vehicle!

September 05, 2017

Great Service and Staff I took our vehicle to Richmond West this morning for service and had the pleasure of meeting and being served by a most accommodating gentleman, Mr. J More

by Nonnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Sep 06, 2017 -

Richmond Ford West responded

Nonnie, thank you for leaving such a wonderful review about your recent service visit! Joey is truly an asset to our team and we will be sure that he views your kind words. We appreciate your feedback and look forward to working with you again in the future.