Richmond Ford West - Service Center

A Great Experience If you are looking for a sales representative then ask for Jeannine McDevitt. She was the best at Ford West by far. She got us an amazing deal without If you are looking for a sales representative then ask for Jeannine McDevitt. She was the best at Ford West by far. She got us an amazing deal without a whole lot of stress. More

Great Service Joey Foust sold me on the paint protection package, after only 3 months of owning my new truck, I ran over a spray paint can on the road, my new black Joey Foust sold me on the paint protection package, after only 3 months of owning my new truck, I ran over a spray paint can on the road, my new black truck was covered with white spray paint. Joey helped me through the entire process in filing the claim and following up to make sure all was taken care of, the paint was removed and the service team re applied the paint protection package at no charge. The warranty company paid for the paint removal, and the truck looks awesome again! Thanks to Joey and his team. More

Great experience, great staff! Came in for glass treatment. Joey was very quick to get me in and very helpful. Also will be having them tint the widows very soon. Thanks Came in for glass treatment. Joey was very quick to get me in and very helpful. Also will be having them tint the widows very soon. Thanks More

way above and beyond expectations I bought my truck, a 2011 F150 in Sept 2016 from a salesperson whose only care was the commission check. Based on the list, I don't see is name ("Tony I bought my truck, a 2011 F150 in Sept 2016 from a salesperson whose only care was the commission check. Based on the list, I don't see is name ("Tony") anymore at the dealership, so I'll leave him out of it. Suffice it to say, had he still been there, my review would be less than stellar. The end of July 2017, I had an accident which tore up the right front quarter panel, hood and grill as far as body parts go. (Had it repaired at Richmond Ford downtown, and kudos to them on the work they did!) When I bought the truck, I also bought the paint and interior protection from Joey Foust. Being more skeptical than believing he convinced me at that time to get it done. I was rather impressed with the way the truck turned out, and the way the shine has lasted that when I wrecked the front end I knew I was going to have to get those parts re-done. Last week I called Joey and told him my story, and asked if and when I could get those parts re-treated, he said sure. I asked him how much, having every expectation to pay something, and he said 'nothing'. I was shocked. Then he said he'd re-treat the entire truck- for nothing. Then he asked if I needed a loaner to drive while he had my truck. At first I declined, then realized days before hand that it would be very helpful, so I called him 2 days before my appt and he had a loaner for me. Again , way more than I would have ever expected or asked for. So I dropped it off the day before my appt, and left in another vehicle. When I went to pick it up this evening I realized that he had also detailed the interior! Amazing. Again all of this was was WAY above and beyond my expectations but it is the service that I've recvd from Joey, and previously the service dept (Tony Martin) at that location, that I can say with assurance, I will be back and I will highly recommend it as well. More

Joey Foust was very helpful and extremely attentive when there was a communication issue with a warranty company. He helped get the confusion straightened out-- was very helpful and extremely attentive when there was a communication issue with a warranty company. He helped get the confusion straightened out--even responding to emails from home at night (I never expected him to do that, but it seemed like second nature to him). Very caring and hard working. More

First rate Guest Services department When I purchased my 2016 F150, I also purchased the Entire Car Protection plan offered through their Guest Services program. It's barely been a year When I purchased my 2016 F150, I also purchased the Entire Car Protection plan offered through their Guest Services program. It's barely been a year since my purchase and that coverage is already paying dividends. Somehow got a large wad of gum stuck in the middle of the back seat, and filed a claim to have it cleaned. The process was simple. They came to my house and cleaned the seat right in my driveway. It looks like new. And when I went back to the dealer to have the seat re-treated (part of the warranty requirements), Joey Foust made that process incredibly simple too. He scheduled me the same day I called. He gave me a loaner car so I was not inconvenienced, and best of all there was no charge - all part of the plan, Entire process was simple, convenient, and very effective. I strongly advise anyone buying a new vehicle to purchase the plan and to buy your vehicle from this dealership. They are the best car dealership I have ever dealt with. More

Joey is awesome! Joey was doing work on my dads car and mine. He did the interior and exterior coating on my dads car and it looks amazing! He did the window tinting o Joey was doing work on my dads car and mine. He did the interior and exterior coating on my dads car and it looks amazing! He did the window tinting on my car and I could not be happier with it, it looks great! He was very good to us, he made sure everything was taken care of regarding rental cars for the both of us and did just an overall wonderful job! I will definitely recommend Joey to anyone looking to get a service to their car! Thank you so much for everything! We are both extremely happy with how everything turned out! More

Joey Foust Joey treated me good,he showed me the exterior and interior treatment products and how they worked to protect my new Ford Explorer. He gave me a loner Joey treated me good,he showed me the exterior and interior treatment products and how they worked to protect my new Ford Explorer. He gave me a loner car to use while they applied the treatment, after they were finished the inside and outside of the vehicle looked so good. He sat down with me and went over the warranty with me. More

Fantastic experience I went in to test drive and not really buy a new car yet. Luckily I was met with excellent staff that was super friendly and helpful. I walked out wit I went in to test drive and not really buy a new car yet. Luckily I was met with excellent staff that was super friendly and helpful. I walked out with a terrific new vehicle and a lasting impression of superior customer service. More

Great Service and Staff I took our vehicle to Richmond West this morning for service and had the pleasure of meeting and being served by a most accommodating gentleman, Mr. J I took our vehicle to Richmond West this morning for service and had the pleasure of meeting and being served by a most accommodating gentleman, Mr. Joey Foust. Mr.Foust was very helpful. He provided me with a car while mine was being serviced. I appreciate Mr. Foust for his courtesy, kindness and service. Sondra Massie More