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Richmond Ford West - Service Center

Glen Allen, VA

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94 Reviews

94 Reviews of Richmond Ford West - Service Center

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February 15, 2017

Joey Foust Very helpful on putting the right accessories together for my new car, knew what he was talking about and it all worked out and my car was enhanced as More

by m cooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Feb 15, 2017 -

Richmond Ford West responded

Thanks so much for reviewing your recent service experience here at Richmond Ford West! Our team works hard to make sure our customers are completely satisfied and we're glad to hear your visit reflects that. Let us know if there's anything else we can do!

January 25, 2017

Most Recent Visit It never fails. Each visit to Richmond Ford West has been an excellent experience. I am always greeted warmly with a smile and an offer to help. Joey' More

by F250Guy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Jan 25, 2017 -

Richmond Ford West responded

One of our main goals is to make every customer feel like family and we're glad that you continue to enjoy your time with our team. We strive to make every service visit enjoyable and unique. Thanks for the review and we hope to see you back soon.

January 18, 2017

Oustanding Customer Service you made me a Fan for Life Joey Fost is always so helpful and has my best interest at heart. He cares about the customer. He always goes the extra mile for me and my car. More

by ckimgo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey is always available to assist me with questions, and provides resolutions. His customer service is outstanding. , Joey Foust
Jan 18, 2017 -

Richmond Ford West responded

Thank you for taking the time to review your recent service visit. Joey is truly an outstanding member of our team and we'll be certain he views your feedback. Let us know if there's anything else we can do!

January 14, 2017

very positive overall Purchased a new Ford Fusion here. Sales team was helpful & professional when shopping for the vehicle. Found the car with options I wanted at another More

by W McDonald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance guy was very professional (sorry don't remember his name)., Chris Haynie, Joey Foust, Patrick Way, JonCarlos Montoute
Jan 15, 2017 -

Richmond Ford West responded

Congratulations on your new Ford Fusion and thanks for the review! Our team works hard to provide a quality experience and we're pleased to read your visit reflects that. Hope to see you back soon for a New Owners Seminar!

October 29, 2016

Guest Services Joey Foust of Guest services did a great job helping us choose just the right cover for our Ford F-150. He listened to what we needed, assessed the o More

by Jtruck
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Guest Services--Joey Foust
Oct 30, 2016 -

Richmond Ford West responded

Joey is such a valuable member of our team and we'll be sure to share your review. We know he will appreciate your positive feedback. Enjoy the cover for your Ford F-150 and we hope to see you back soon!

September 23, 2016

Great Customer Service Dana Bishop sold us on the Ultimate Care & Crystal Vision Products on the day of the purchase. Joey Foust did a very, very thorough review of the pro More

by John & Marci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Dana Bishop , Joey Foust, Dana Bishop
Sep 23, 2016 -

Richmond Ford West responded

John and Marci, thanks so much for your glowing review of our customer service. The phone app is a great resource and we're glad we could assist with the installation. We look forward to seeing you back in the future!

September 01, 2016

Excellent, courteous service Joey Foust was more concerned about my satisfaction than anything else. He did what he said he was going to do in a timely, friendly, courteous manner More

by Larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Sep 02, 2016 -

Richmond Ford West responded

Customer satisfaction is our top priority and we're pleased you had such an enjoyable experience at our dealership! Thank you for taking the time to leave feedback. Please let us know if there are any areas in which we can improve!

August 22, 2016

Excellent customer service Joey Faust was extremely friendly, accommodating, and professional. Every company should have one of him! Got the job done in the time specified and More

by Ammak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Aug 22, 2016 -

Richmond Ford West responded

Thank you for your kind words - our online feedback helps us to improve and reinforce good practices. Joey is such a valuable member of our team and we will be sure to forward your review. Let us know if we can assist in any other ways!

August 10, 2016

Outstanding Service Very pleased with the shopping experience from beginning to end. Sam went out of his way to find the exact truck and color we were looking for. Every More

by big Al
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Sam Adams, Doug Williams
Aug 11, 2016 -

Richmond Ford West responded

We appreciate your positive feedback about our dealership. Our goal is to provide a professional and courteous experience and we're glad to read that was accomplished. Enjoy your truck and feel free to reach out if there's anything else we can do!

August 04, 2016

Escape Brake Issue The Sales Mgr Mark Sanders was very helpful in resolving a service replacement issue with my new 2016 Escape. Mark as well as Sam, sales rep, are very More

by baseballplayer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Adams, Mark Sands, Tony Martin
Aug 04, 2016 -

Richmond Ford West responded

Ashby, we appreciate you taking the time to review your visit. We are always here if you have any questions or concerns and please never hesitate to ask! Enjoy your 2016 Ford Escape and hope to see you back in the future!

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