Richmond Ford West - Service Center

Joey Foust Very helpful on putting the right accessories together for my new car, knew what he was talking about and it all worked out and my car was enhanced as Very helpful on putting the right accessories together for my new car, knew what he was talking about and it all worked out and my car was enhanced as a result More

Most Recent Visit It never fails. Each visit to Richmond Ford West has been an excellent experience. I am always greeted warmly with a smile and an offer to help. Joey' It never fails. Each visit to Richmond Ford West has been an excellent experience. I am always greeted warmly with a smile and an offer to help. Joey's customer service attitude is first rate. More

Oustanding Customer Service you made me a Fan for Life Joey Fost is always so helpful and has my best interest at heart. He cares about the customer. He always goes the extra mile for me and my car. Joey Fost is always so helpful and has my best interest at heart. He cares about the customer. He always goes the extra mile for me and my car. More

very positive overall Purchased a new Ford Fusion here. Sales team was helpful & professional when shopping for the vehicle. Found the car with options I wanted at another Purchased a new Ford Fusion here. Sales team was helpful & professional when shopping for the vehicle. Found the car with options I wanted at another location. J.C. Montoute was very knowledgeable on the features of the car & was able to answer all my questions. Joey Foust explained the optional protection packages & allowed me to pick the features right for me. The car had a small clitch with the passenger window that the service department was able to easily fix on the same visit Joey Foust had set up for the upholstery treatment. A free loaner car was provided as promised. Everyone at the dealership has been friendly & helpful on all of my visits there. More

Guest Services Joey Foust of Guest services did a great job helping us choose just the right cover for our Ford F-150. He listened to what we needed, assessed the o Joey Foust of Guest services did a great job helping us choose just the right cover for our Ford F-150. He listened to what we needed, assessed the options and recommended just the right product. Then he made sure we know exactly how to work it! Great customer service! More

Great Customer Service Dana Bishop sold us on the Ultimate Care & Crystal Vision Products on the day of the purchase. Joey Foust did a very, very thorough review of the pro Dana Bishop sold us on the Ultimate Care & Crystal Vision Products on the day of the purchase. Joey Foust did a very, very thorough review of the products on the day the car was picked up after servicing. He explained what was covered and not covered, how to make a claim if needed, downloaded the app to my phone and provided all the warranty information. Overall, my experience with this dealership was really good and I will be a repeat customer. John & Marci Harris More

Excellent, courteous service Joey Foust was more concerned about my satisfaction than anything else. He did what he said he was going to do in a timely, friendly, courteous manner Joey Foust was more concerned about my satisfaction than anything else. He did what he said he was going to do in a timely, friendly, courteous manner. I am very pleased! More

Excellent customer service Joey Faust was extremely friendly, accommodating, and professional. Every company should have one of him! Got the job done in the time specified and Joey Faust was extremely friendly, accommodating, and professional. Every company should have one of him! Got the job done in the time specified and still believes that clients are king - the way customer service should be today! More

Outstanding Service Very pleased with the shopping experience from beginning to end. Sam went out of his way to find the exact truck and color we were looking for. Every Very pleased with the shopping experience from beginning to end. Sam went out of his way to find the exact truck and color we were looking for. Everyone was courteous, professional and answered all of our questions. As promised Joey had the protective sealer and interior work done in a timely manner and provided us with a loaner car while the work was being done on our truck. We were well taken care of. More

Escape Brake Issue The Sales Mgr Mark Sanders was very helpful in resolving a service replacement issue with my new 2016 Escape. Mark as well as Sam, sales rep, are very The Sales Mgr Mark Sanders was very helpful in resolving a service replacement issue with my new 2016 Escape. Mark as well as Sam, sales rep, are very courteous and always helpful if and when I may have any concerns. Richmond Ford West End, Glen Allen, Va ranks very high on my auto dealer preferences. Regards, Ashby Knight More