Rick Case Acura

This is the 4th car I have purchased from Terry and he is the absolute best. I HATE the car buying process and he makes it simple, convenient, and I feel I can trust him. Trust isn’t something that is easy t the absolute best. I HATE the car buying process and he makes it simple, convenient, and I feel I can trust him. Trust isn’t something that is easy to come by in the auto industry. More

Altough I was happy with the service tech who worked on my car, I was very disappointed with the service advisor department. My appointment was for 7:30am. When I arrived just before 7:30, there was 1 se my car, I was very disappointed with the service advisor department. My appointment was for 7:30am. When I arrived just before 7:30, there was 1 serice advisor and 1 customer. After this service advisor completed the paperwork for that customer, I asked if he could help me. I was told that I needed to wait for the advisor I had been assigned to. I was subsequently informed that the service advisor I was supposed to see was "caught in traffic". After waiting 30 minutes, I asked to have one of the 2 advisors there to please help me and Keith (who was not the original advisor there) did. I made my appointment for 7:30 since I had a meeting I had to attend at 10am. My car was not taken into service until after 8:15. I expected that my car would have gone into service when I arrived. Needless to say, I was late for my meeting. More

Friendly and accommodating. I didn't feel pressured to buy a vehicle. The process was seamless. Even though it was the end of the night, they took their time to explain. However, I was disappointed that buy a vehicle. The process was seamless. Even though it was the end of the night, they took their time to explain. However, I was disappointed that I was led to believe that the car wasn't sold as is and I would be able to get it fixed since it was involved in a fender bender prior to purchase that wasnt fixed properly. When I tried to address it I was told that the car is sold as is even though it is considered a certified used vehicle. Since i purchased the car at night, i didnt see the poor work until the next day. I addressed it right away but couldnt get in until after the 3 days. Once i did come in I was told i could go get it fixed. Unacceptable. More

Very happy with service.... Augustin was friendly and extremely professional .... waiting area was clean and I felt very safe.... the whole experience was well done extremely professional .... waiting area was clean and I felt very safe.... the whole experience was well done More

I have purchased my 3rd Acura from Rick Case in Sunrise. I am always happy with not just the buying process, but also with the after sales service. They are very accommodating and will to do what is neede I am always happy with not just the buying process, but also with the after sales service. They are very accommodating and will to do what is needed to ensure my vehicle is tip top shape all the time. I highly recommend Matt King, GM, to assist you with all your customer service need. More

Service was excellent. Its always a pleasure to tale my car. I can even work from there if i have to wait to get my car. car. I can even work from there if i have to wait to get my car. More

All aspects were great . Went over and above the service that I was expecting. Helped me install new wiper blades that I purchased from the parts department that I was expecting. Helped me install new wiper blades that I purchased from the parts department More

Oil change and tire rotation , routine maintenance. Services pre schedule for my new MDX by the dealership. All was done on a timely basis for me Services pre schedule for my new MDX by the dealership. All was done on a timely basis for me More

People is very nice at Rock Case Acura. And the service People is very nice at Rock Case Acura. And the service this time was faster than before! The waiting area is very confortable, coffee options and People is very nice at Rock Case Acura. And the service this time was faster than before! The waiting area is very confortable, coffee options and snacks are good. More

I had the absolute BEST experience here. Right from the moment I was greeted to the time in which I left (drove away in a new vehicle 😃). My salesman is Edney. He is so warm, welcoming and extremely patie moment I was greeted to the time in which I left (drove away in a new vehicle 😃). My salesman is Edney. He is so warm, welcoming and extremely patient and knowledgeable. Can’t say enough great things about the man. In Finance, I worked with Mo and they gave me some awesome advice as well. While I do enjoy the car buying process, as I’m a saleswoman myself, it was truly a wonderful experience and I’ll be seeing Edney in about 3 years time when this lease is up! THANJ YOU ALL SO MUCH!!! More