I came to Rick Case Fiat after a terrible experience at Gus Machado Ford. What a huge difference!!
Sofia was extremely professional and kind. I was shocked she even remembered me and my fiance considering we only visited once before about a month ago, but its those types of things that really make this dealership stand out. Never once did I feel uncomfortable or that I was being lied or scammed to. Sofia remembered that I wanted an economical model and never once pushed me to getting a more expensive one just "cause its here". She was very patient with us even though me and my fiance were on edge from our experience at Gus Machado Ford. In the end she found me the car that I wanted in the price I wanted and I was very happy and relieved. She provided drinks for me, my fiance, and my father (who helped me as a cosigner). Her personality alone made the entire experience pleasant.
Next we met with Alvaro Caraballo, our finance guy. He too was very pleasant and equally up-front and honest. He clearly outlined the costs and we were happy to see very little of what I call "junk fees". He truly understood the business and his job which made me feel comfortable that he wasn't scamming me. He got us a good deal with a pretty good APR, which on the end fell within my budget. Very happy about that. I didn't feel pressured when it came to purchasing extras like gap insurance, and I did put base gap insurance because he was able to add it while keeping my same payment amount.
At the conclusion of the deal, I went to Raquel Case to congratulate her on having a wonderful staff and she had an energy that was contagious and had everyone happy and proud of their Fiat. She took a photo of me and my fiance in front of our newly purchased Fiat.
This is a dealership that will last forever if they continue with their customer -service oriented approach.