Rick Case Alfa Romeo - Service Center

They go the extra mile!!! From our initial dropoff for service, to the finished pick up a week later, Chris was the man to lead this job. 1..While trying to diagnose the ac p From our initial dropoff for service, to the finished pick up a week later, Chris was the man to lead this job. 1..While trying to diagnose the ac problem, Chris kept us up to speed on what was going on. 2. When problem was diagnosed, he went through what needed to be done and gave us estimate of cost. 3. Parts needed to be ordered and the job was time consuming so he made arrangements for a car rental and loaner car. 4. Each day he informed on where they were as far as timeframe until completion. 5. As far as customer service, Chris and any other staff member that we dealt with were courteous, knowledgeable and could not have been friendlier. Chris, thanks for your hard work and service. More

A/C problems Great service very helpful I've brought my car in several times and I've been greatful for all the service they have done to my car Great service very helpful I've brought my car in several times and I've been greatful for all the service they have done to my car More

Replace worn out part Great service. Labor cost was high for such a small part, but I agreed to pay for the convenience of having the car done right away and being so near Great service. Labor cost was high for such a small part, but I agreed to pay for the convenience of having the car done right away and being so near where I live. Car was ready before the estimated time. More

Oil change on my vehicle The customer service displayed by all members from FIAT rick case in Weston was outstanding, friendliness and quality of work was fantastic! David Mon The customer service displayed by all members from FIAT rick case in Weston was outstanding, friendliness and quality of work was fantastic! David Montgomery has a fantastic attitude and notable customer service approach, kudos to him in particular! More

Terrible experience! I walked out in 5 minutes. The service department wanted to charge me $150 to reset my ECU when my car needed a new tire. My car, which I purchased from Rick Case Fiat, had le The service department wanted to charge me $150 to reset my ECU when my car needed a new tire. My car, which I purchased from Rick Case Fiat, had less than 5000 miles when a bulge appeared on the side of the tire. I was several hundred miles away from home when this occurred so I contacted a local tire shop to mount a new tire which they did; however, they could not get the TPMS to reset. They called the closeted Fiat dealer to them and they said the TPMS had to be reset by a Fiat dealer when I get back home. I was told by the Rick Case service dept. that I had to pay $150.00 to reset the ECU because I did not buy my tire from a Fiat dealer. I got the ECU reset for free from another Fiat dealer who was shocked that Rick Case would charge $150.00. Needless to say, I will never go to Rick Case again for anything sales, service or otherwise. More

Pleasant staff clean facility Helpful and polite Dealership has comfortable facilities while waiting for service. Price was reasonable. Technician did oil change and software upd Helpful and polite Dealership has comfortable facilities while waiting for service. Price was reasonable. Technician did oil change and software update. It took alittle longer than expected but it was a Saturday More

Service Alain Lorenzo is an excellent customer service, very efficient n self explanatory. Even at the end, he told me if i have any more issues or need anyt Alain Lorenzo is an excellent customer service, very efficient n self explanatory. Even at the end, he told me if i have any more issues or need anything. To let him know. Very polite young man More

Fast & comfortable At Fiat team all process was very fast and comfortable, appointment via chat, drop my car at service, wating room, spare key programming and courtesy At Fiat team all process was very fast and comfortable, appointment via chat, drop my car at service, wating room, spare key programming and courtesy car wash. Fiat 500 looks new again. Thanks! More

Waiting on Parts for over Two Months I've took my car in with Transmission troubles over two months ago. No one at the dealer ever fallows up, when ever I call I get voice mail or are le I've took my car in with Transmission troubles over two months ago. No one at the dealer ever fallows up, when ever I call I get voice mail or are left on hold. I've contacted FIAT USA and they also replied with an email that they would be looking into the issue, but I have not heard back from them. I would not recommend this dealer or a FIAT to anyone in the market for a car. More