Rick Case Alfa Romeo - Service Center

Horrible service department I was driving my 2014 FIAT 500L and all of sudden I smell something like rubber burning. I looked around other cars and actually it was coming out o I was driving my 2014 FIAT 500L and all of sudden I smell something like rubber burning. I looked around other cars and actually it was coming out of my car; smoke and smell. It was so bad that I thought the car was about to blow up. I took it to the dealer where i purchased my vehicle and they were extremely rude. They told me they couldn't replicate the problem therefore they were not able to give me a loaner so I can leave my car for service. They did not care to the fact that I was scared of my safety. IT IS NOT NORMAL UNDER ANY CONDITIONS FOR A CAR TO SMOKE! A few days later I tool it to another service office (FIAT north Miami) and they told me that the car did not have any problems. Ever since most of the time when I drive my car, it smells like burning rubber. It is a very unpleasant smell. Anyways I took it back to service and I was advised that the smell is normal. How can this be normal? A month ago I was pumping gas and gasoline was leaking from the bottom of the car, after taking it to service, they advised me that there was no issue with the car. Today my rear window exploded! I heard a loud noise and I got very scared! Luckily I was not on the highway, I was inside of a parking lot, Of course fiat doesn't cover the repair even though it is a manufacturer's issue. I read many forums and many people have had the same issues as me with their 500L. I am tired of having to waist my time and most importantly I fear for my safety because I don't know what would happen next with this car. More

Beware of the way Francesca will add to your bill This is the worst experience I have had with a dealer, if they tell you the oil change is $79.99 be prepared for a $135.00 Bill they like to add stuff This is the worst experience I have had with a dealer, if they tell you the oil change is $79.99 be prepared for a $135.00 Bill they like to add stuff without talking to you, And if you have a warrenty issue like I did, FIAT tried to reach Juan Flores multiple times, Robert at Fiat needed to speak directly to Juan, the service manager, but he's to good to be bothered with calling FIAT back. I to have purchased 3 cars with this dealer. Big mistake. More

bad service experience I had an appointment to have my 2013 Fiat serviced for a bad shake in the frontend. I arrived at my scheduled time (9:00am). I was told that the probl I had an appointment to have my 2013 Fiat serviced for a bad shake in the frontend. I arrived at my scheduled time (9:00am). I was told that the problem was probably with tires being out of balance. The service associate asked if I had ever used the fix-a-flat kit that comes with the vehicle. I said I had. Four hours later my car was returned at a cost to me of $58.25. To my mind, 4hrs. to check and balance tires is a ridiculously long amount of time. I had to make a "pain in the butt" of myself to get my car back to me. Rick Case's Fiat dealership is like an afterthought compared to his VW dealership at the same location. I won't take my car there for service again nor will I recommend the dealership to anyone! More

Sevice center and personell Alfonso was very accommodating and was a very pleasant person to deal with. I don't know the name of the driver that took me back to work this mornin Alfonso was very accommodating and was a very pleasant person to deal with. I don't know the name of the driver that took me back to work this morning. He was a gentleman and I give him an excellent review as well. Thank you, all. More

Service The service was faster and effective and include car wash the studio was clean and coffee ready to serve,the people are friendly definitely come back The service was faster and effective and include car wash the studio was clean and coffee ready to serve,the people are friendly definitely come back for service More

Disgusted As for "Quality of Work". only God knows. It was the 15.000 miles service. It was supposed to take less than a couple of hours; it took more than 3, As for "Quality of Work". only God knows. It was the 15.000 miles service. It was supposed to take less than a couple of hours; it took more than 3, for Mr. Flores was talking with friends that dropped by to visit, and then, a long phone call. Then, he had to do the invoice (the paper work had been on his desk all the while), and then, take the car to be sprayed with water (it can not be called "washed') and only the was I able to leave. So, from a little before 8 am to something like 11:30 for the "service", that consists of change of oil and filter and checking vs. items; estimated time, just over 1 hr. There was a recall on the steering column opening; estimated time, .4 hr. Total estimated time, less than 2 hour; total REAL time, 3.5 hrs. Also, the customer has to pay a $ 20 charge for "Repair order". All in all, no car is worth all that aggravation. More

Emmanuel was great I just wanted to thank Emmanuel for being so kind a and courteous to my mom Patty .he was so helpful when her car would not start and he got her into I just wanted to thank Emmanuel for being so kind a and courteous to my mom Patty .he was so helpful when her car would not start and he got her into service right away! thank you again! More

Cynthia is best I have had an ongoing issue with this dealer but Cynthia has stepped up to the plate and is correcting issue. This is how customer service should be. I have had an ongoing issue with this dealer but Cynthia has stepped up to the plate and is correcting issue. This is how customer service should be. Excellent. More

Manny is AWESOME! Bought the 500L Trekking back in December and have had a couple of issues that can possibly happen with any new year/model car. Manny has been nothing Bought the 500L Trekking back in December and have had a couple of issues that can possibly happen with any new year/model car. Manny has been nothing but accommodating to help me get these issues resolved and made sure that I did not drive out until I was completely satisfied. It's very refreshing to deal with a Dealer's service dept. where you are not treated like a number. Manny and the service manager Juan have made an unpleasant experience very palatable. I highly recommend that you not only buy your cars from Rick Case but don't worry when it comes time to service your vehicle because their slogan "WILL DO WHATEVER IT TAKES TO STAY #1" carries through their whole company! More