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Rick Case Alfa Romeo - Service Center

Davie, FL

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63 Reviews

63 Reviews of Rick Case Alfa Romeo - Service Center

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July 24, 2015

Horrible service department I was driving my 2014 FIAT 500L and all of sudden I smell something like rubber burning. I looked around other cars and actually it was coming out o More

by majo
Recommend Dealer
No
Employees Worked With
Juan Flores
July 09, 2015

Beware of the way Francesca will add to your bill This is the worst experience I have had with a dealer, if they tell you the oil change is $79.99 be prepared for a $135.00 Bill they like to add stuff More

by jeris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Francesca Pontillo, Juan Flores
June 26, 2015

bad service experience I had an appointment to have my 2013 Fiat serviced for a bad shake in the frontend. I arrived at my scheduled time (9:00am). I was told that the probl More

by steph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Juan Flores, Guillermo Alfonso
June 24, 2015

Sevice center and personell Alfonso was very accommodating and was a very pleasant person to deal with. I don't know the name of the driver that took me back to work this mornin More

by Satisfied customer!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of his name, he drove me back to work today (June23, 2015). Wonderful person!!!, Guillermo Alfonso
March 17, 2015

Service The service was faster and effective and include car wash the studio was clean and coffee ready to serve,the people are friendly definitely come back More

by Amaeste
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Domenic Yaccarino
March 11, 2015

customer service skills lacking. Have bought two cars from rick case will not buy another. Maybe being large is not good they loose customer service. Every time i bring my fiat in for More

by c minix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dwight Mckenzie
Mar 11, 2015 -

Rick Case Alfa Romeo responded

Hello, Thank you for sharing your experience. We’re sorry to hear about your recent experience at our dealership. Our customers are very important to us. Please consider reaching out to our General Manager, Cynthia Toro directly at cynthiatoro@rickcase.com or call 954-903-5362 as we would like to discuss the situation in more detail with you. Sincerely, Rick Case Fiat

December 04, 2014

Disgusted As for "Quality of Work". only God knows. It was the 15.000 miles service. It was supposed to take less than a couple of hours; it took more than 3, More

by Angel Barreiros
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Flores
August 26, 2014

Emmanuel was great I just wanted to thank Emmanuel for being so kind a and courteous to my mom Patty .he was so helpful when her car would not start and he got her into More

by talia.oneal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 01, 2014

Cynthia is best I have had an ongoing issue with this dealer but Cynthia has stepped up to the plate and is correcting issue. This is how customer service should be. More

by unclenick2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cynthia Toro-Azicri
April 14, 2014

Manny is AWESOME! Bought the 500L Trekking back in December and have had a couple of issues that can possibly happen with any new year/model car. Manny has been nothing More

by AlanM33323
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Flores
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