Rick Case Hyundai Duluth

We visited this dealer a few weeks ago. Our sales representative was Mr Glenn a very nice man. We went there to get a newer car and trade ours in. The sales manager came back with a low ball offer on representative was Mr Glenn a very nice man. We went there to get a newer car and trade ours in. The sales manager came back with a low ball offer on our vehicle, we adviced him that we had been offer a lot more ($10,000) on our trade in at CarMax but we did not have the paper with us at that time. The sales manager told Mr Glenn to advice us that if we brough proof of what CarMax was willing to pay for our car he would match it. So we came back later that afternoon with the proof, his sales manager came over to talk with us and give us a song and dance of why he could not give us that much for our car after he had said he would. We have bought several new cars from this dealership in Florida in the passed, 5 of them. We got upsed at the sales manager for his tactics and asked for the phone number so we could contact Mr. Case. We were given a business card that had a 954 area code. We called several times and left messages, to this date we have not received a call back. Needless to say we will never buy another car from this dealership and would not recomend it to anyone. They just plain lied to our face used the old bait gain, but we did not bite. More

Emmanuel really went out of his way to help me get introduced to my new car. With all the new electronics, it was a lot to show me. I really appreciated his thoughtful and patient training session. Th introduced to my new car. With all the new electronics, it was a lot to show me. I really appreciated his thoughtful and patient training session. Thanks Emmanuel!! More

Jonathan Bush- Super friendly guy, knowledgable, and HONEST! Probably the most straight-forward salesman i've delt with. i've already given out his contact information to several people, and highly reco HONEST! Probably the most straight-forward salesman i've delt with. i've already given out his contact information to several people, and highly recomend hyudai products, and this dealership to anyone i show the vehicle off to. The rest of the staff was of equal help, and just as charismatic. More

From the very beginning Emmanuel was very professional,showing me every detail about the car, explainning the process and never rushing me in the decision. Buying a car can be stressful and w professional,showing me every detail about the car, explainning the process and never rushing me in the decision. Buying a car can be stressful and working with this team made it a lot easier,Emmanuel was the nicest car salesman by far. Everyone I met that day was nice,Karri Ramel(Finance Manager) was also very helpful explainning all that paperwork! :-) More

I gave Rick Case a 5 because of their politeness when I bought the car and explaining everything to me up front. I also wanted to relate a recent experience-I locked my keys in my trunk on a holiday weeke bought the car and explaining everything to me up front. I also wanted to relate a recent experience-I locked my keys in my trunk on a holiday weekend, called the roadside assistance, and help was there within 40 minutes. I appreciate the great service. Thanks. More

Having visited Rick Case Hyundai to purchase a new Hyundai Sonata I can honestly say that the level of customer service is by far the best that have seen. Kelly definitely tell my friends and family Hyundai Sonata I can honestly say that the level of customer service is by far the best that have seen. Kelly definitely tell my friends and family members to purchase their next vehicle from Rick Case Hyundai. More

I have decided to purchase a second new vehicle from Rick Case Hyundai of Duluth due to the personal relationship I have established wih Fred Scott. I enjoyed working Fred and the Riitck Case team. Case Hyundai of Duluth due to the personal relationship I have established wih Fred Scott. I enjoyed working Fred and the Riitck Case team. More

He was very friendly and helpful! Fred was great to work with :-) He was responsive and called to update me on the status of my car. Highly recommended. with :-) He was responsive and called to update me on the status of my car. Highly recommended. More

Minerva at Rick Case Hyundai Duluth dealership was great to work with. I purchased a 2008 Hyundai Tucson. There were no surprises. I went in with a CarMax estimate on my old car and my credit union finan to work with. I purchased a 2008 Hyundai Tucson. There were no surprises. I went in with a CarMax estimate on my old car and my credit union financing in hand, and they beat both estimates. They didn't try to sell me a lot of extra stuff at the end of the deal. Overall a rather easy and straight forward deal. More

First they told me that my color wasn't available for 1,300 miles. To get me to buy another color, they sent me a price in writing over e-mail that was $400 less than what I wanted to offer. I was exci 1,300 miles. To get me to buy another color, they sent me a price in writing over e-mail that was $400 less than what I wanted to offer. I was excited about that. It specifically said there were to be no other fees than the title and sales tax. However, in the final minutes of the sale, they raised the price by $599 with a docking fee. They asked me to change my price after all of that work. When I wouldn't, they were extremely rude to me. The next day, I found out that another local dealer actually had the color I wanted all along. The other dealer sold me the car at the price I wanted. Beware of this dealerships shady tactics! More