THIS IS THE WORST DEALERSHIP!!! Unethical, lied, did not preform service as requested!!! Whatever you do, go somewhere else! I have been a customer of another local dealership in years but recently moved to Duluth. Brought my used (just purchased) 2017 car in to check for recalls, a steering issue and to have OEM accessories installed by this dealership. In, fact this is my 6th Hyundai so I am very loyal to the brand and dealership where I have my cars serviced!
Prior to appt, I PHYSICALLY, EMAILED & CALLED in with my partners Hyundai rewards point vouchers prior to use to make sure I could use it to buy accessories was assured it was "no problem." Made an appt for 2 days later. The night before I was called and told no one there knows how to do one of the installs and they are cancelling my appt. I had already taken the day off and had several other issues for them to look at. Brought the car in and was greeted by an angry woman Chong who said she had no idea why I was there, anything about my voucher and couldn't help me. My service writer had also decided to call out for the day. Mind you the service manager had also prior approved the use of the $92.00 voucher.
Service DIRECTOR (above manager)..sees issue going on just picks paper off printer and ignores the fact theres an issue going on.
Since they say they can't help me I go to call Hyundai direct from the waiting room. Again, the car is there to be checked for any open recalls, tire pressure check, steering issue, and 2 other OEM accessories to be installed. I had already signed off on having them do all this other work!!! TWO AND HALF HOURS LATER, I ASK FOR AN UPDATE...they say they haven't moved my car bc I was calling about the voucher!?!??!!? WTH? This had nothing do with the services to be preformed and they saw me numerous times watching TV in the lobby and didn't even bother to see what was going on.
An hour later they tell me magically my car is all fixed. No open recalls, no issues with steering (yeah right)...The reason I was buying the accessories from them voucher or not was bc they were offering a 20% discount coupon on all accessories which I had PRINTED off and told them I was using at time of purchase....now here is the crazy part...magically, when the bill appears the parts are 20% HIGHER THAN WHAT IS LISTED ON THE RICK CASE WEBSITE!!!!
They thought they I wouldn't notice they upcharged the accessories an add'l 20% to make up for the coupon!?!?! Has to be one of the most unethical things I have ever seen in my life!! When I call Chong out on it shes plays dumb...like oh ah..idk parts put that in there. We call parts, magically they can't explain it either..but have no argument or questions and change their pricing. Then Chong preceeds to still ring my card for the wrong amount bc she doesn't know how to compute tax (or its another scam to try to get more money out of me)...
No one EVER apologies, no one in this dealership gives a crap...they were telling the guy next to me they don't offer any coupons for anything which they clearly do on their website. And on the other side of me Tony was fighting with some woman who he was threating to call the cops on bc of an issue with her car.
When I flat out say this is the worst, most unethical, fraudlent dealership and experience I have ever had, they say its my problem, bc I was mad since I got here...I remind them, they cancelled my parts install the night before, over charged me, let me sit for almost 3 hours without touching my car and never actually did any warranty/repair work to my car, and am confused what it is I have done wrong in this situation....?
I tell them to have director call me...and I've left 2 vm for TAMMY BAKER who was kind enough to leave a flyer in my car saying if I couldn't give the dealership 5 stars to call her for any reason...shockingly no calls back!
As an update, went back to Jim Ellis where I have been a customer for 12 years and of course there was an open recall on my car and they fixed the steering issue. SO on top of all this they let me willing drive out in car that had issues. AND lied to me about the recalls on my car...also I still have not received the correct amount of Hyundai Rewards points for my $400 purchase on accessories.
RICK CASE IS THE WORST DEALERSHIP!!! RUN AS FAST AS YOU CAN!!!