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Rick Case Hyundai Duluth
Duluth, GA
1,109 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,109 reviews
July 11, 2011
Having visited Rick Case Hyundai to purchase a new Hyundai Sonata I can honestly say that the level of customer service is by far the best that have seen. Kelly definitely tell my friends and family Hyundai Sonata I can honestly say that the level of customer service is by far the best that have seen. Kelly definitely tell my friends and family members to purchase their next vehicle from Rick Case Hyundai. More
by Nate Sims
Employees Worked With
Fred Scott
July 10, 2011
He was very friendly and helpful! Fred was great to work with :-) He was responsive and called to update me on the status of my car. Highly recommended. with :-) He was responsive and called to update me on the status of my car. Highly recommended. More
by king4949
Employees Worked With
Fred Scott
June 30, 2011
Minerva at Rick Case Hyundai Duluth dealership was great to work with. I purchased a 2008 Hyundai Tucson. There were no surprises. I went in with a CarMax estimate on my old car and my credit union finan to work with. I purchased a 2008 Hyundai Tucson. There were no surprises. I went in with a CarMax estimate on my old car and my credit union financing in hand, and they beat both estimates. They didn't try to sell me a lot of extra stuff at the end of the deal. Overall a rather easy and straight forward deal. More
by nhh2727
Employees Worked With
Minerva Urena
June 29, 2011
First they told me that my color wasn't available for 1,300 miles. To get me to buy another color, they sent me a price in writing over e-mail that was $400 less than what I wanted to offer. I was exci 1,300 miles. To get me to buy another color, they sent me a price in writing over e-mail that was $400 less than what I wanted to offer. I was excited about that. It specifically said there were to be no other fees than the title and sales tax. However, in the final minutes of the sale, they raised the price by $599 with a docking fee. They asked me to change my price after all of that work. When I wouldn't, they were extremely rude to me. The next day, I found out that another local dealer actually had the color I wanted all along. The other dealer sold me the car at the price I wanted. Beware of this dealerships shady tactics! More
by gusfromalotoffun
Employees Worked With
Deshannon
June 22, 2011
Carter was extremely patient and thorough. I enjoyed Carter was extremely patient and thorough. I enjoyed dealing with Carter as he explained everything in great detail and was not in a rush to close a Carter was extremely patient and thorough. I enjoyed dealing with Carter as he explained everything in great detail and was not in a rush to close a deal. I was very happy with that fact. More
by pcdowling
Employees Worked With
Carter Collins
June 22, 2011
I would recommend them to everyone. They were friendly from beginning to end. They were understanding, patient and accomodating. Took over a week to close the deal. Thanks again and I LOVE my new car. Per from beginning to end. They were understanding, patient and accomodating. Took over a week to close the deal. Thanks again and I LOVE my new car. Perfect fit for me! More
by kaiang
Employees Worked With
Tim C and Greg
June 19, 2011
Emmanuel Kubandi was very helpful and saw to it that I received everything that was agreed upon during the sale negotiations. He responded promptly to all inquiries that I had after purchasing the vehicl received everything that was agreed upon during the sale negotiations. He responded promptly to all inquiries that I had after purchasing the vehicle. I would definitely recommend him to other prospective buyers. More
by led824
Employees Worked With
Emmanuel Kubandi, Emmanuel Kubandi
June 17, 2011
We are returning customers to the Rick Case dealership for a used car. We feel our salesman Fred Scott was honest and went above and beyond to help us find the type car we needed and at the best deal pos for a used car. We feel our salesman Fred Scott was honest and went above and beyond to help us find the type car we needed and at the best deal possible in our price range. More
by elantra9
Employees Worked With
Fred Scott
June 11, 2011
I recently purchased 2011 Santa Fe from Rick Case of Duluth. I wanted to buy 2011 Santa Fe (Limited packages) with navigation option. This car was not much available in ATL. However, Maurice and his s Duluth. I wanted to buy 2011 Santa Fe (Limited packages) with navigation option. This car was not much available in ATL. However, Maurice and his supervising manager were very cooperative and proactive in finding this car. So, for a very reasonable and competitive price, I could get what I really wanted. In particular, Maurice was really nice, polite, and courteous. He was always willing to help me whenever I have questions or requests. I have never seen such a nice car dealer. If I can buy another car later, I would like to buy it from Maurice McMillan. More
by santafega
Employees Worked With
Maurice McMillan
May 26, 2011
great employee Emmanuel. There was a 2012 Elantra GLS that just came in that afternoon that I've gone to visit, and it wasn't until tomorrow that he can show it to his customers. But he did it anyways w that just came in that afternoon that I've gone to visit, and it wasn't until tomorrow that he can show it to his customers. But he did it anyways with his manager's permission. We loved it how he gave us that opportunity. Now we're seeing if our finance fits the budget because we sure don't want to default on a loan. More
by nhiaxk67
Employees Worked With
Emmanuel Kubandi, Emmanuel Kubandi
