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Rick Case Hyundai Duluth
Duluth, GA
1,124 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,124 reviews
July 30, 2011
Emmanuel really went out of his way to help me get introduced to my new car. With all the new electronics, it was a lot to show me. I really appreciated his thoughtful and patient training session. Th introduced to my new car. With all the new electronics, it was a lot to show me. I really appreciated his thoughtful and patient training session. Thanks Emmanuel!! More
by jackhaynes54
Employees Worked With
Emmanuel Kubandi, Emmanuel Kubandi
July 26, 2011
Jonathan Bush- Super friendly guy, knowledgable, and HONEST! Probably the most straight-forward salesman i've delt with. i've already given out his contact information to several people, and highly reco HONEST! Probably the most straight-forward salesman i've delt with. i've already given out his contact information to several people, and highly recomend hyudai products, and this dealership to anyone i show the vehicle off to. The rest of the staff was of equal help, and just as charismatic. More
by corey.behrens
Employees Worked With
Jonathan Bush
July 15, 2011
From the very beginning Emmanuel was very professional,showing me every detail about the car, explainning the process and never rushing me in the decision. Buying a car can be stressful and w professional,showing me every detail about the car, explainning the process and never rushing me in the decision. Buying a car can be stressful and working with this team made it a lot easier,Emmanuel was the nicest car salesman by far. Everyone I met that day was nice,Karri Ramel(Finance Manager) was also very helpful explainning all that paperwork! :-) More
by mrmine2
Employees Worked With
Emmnauel Kubandi, Emmanuel Kubandi
July 14, 2011
I gave Rick Case a 5 because of their politeness when I bought the car and explaining everything to me up front. I also wanted to relate a recent experience-I locked my keys in my trunk on a holiday weeke bought the car and explaining everything to me up front. I also wanted to relate a recent experience-I locked my keys in my trunk on a holiday weekend, called the roadside assistance, and help was there within 40 minutes. I appreciate the great service. Thanks. More
by lmol
Employees Worked With
Rick Case Hyandai, Duluth
July 11, 2011
I have decided to purchase a second new vehicle from Rick Case Hyundai of Duluth due to the personal relationship I have established wih Fred Scott. I enjoyed working Fred and the Riitck Case team. Case Hyundai of Duluth due to the personal relationship I have established wih Fred Scott. I enjoyed working Fred and the Riitck Case team. More
by Nate Sims
Employees Worked With
Fred Scott
July 11, 2011
Having visited Rick Case Hyundai to purchase a new Hyundai Sonata I can honestly say that the level of customer service is by far the best that have seen. Kelly definitely tell my friends and family Hyundai Sonata I can honestly say that the level of customer service is by far the best that have seen. Kelly definitely tell my friends and family members to purchase their next vehicle from Rick Case Hyundai. More
by Nate Sims
Employees Worked With
Fred Scott
July 10, 2011
He was very friendly and helpful! Fred was great to work with :-) He was responsive and called to update me on the status of my car. Highly recommended. with :-) He was responsive and called to update me on the status of my car. Highly recommended. More
by king4949
Employees Worked With
Fred Scott
July 01, 2011
Minerva at Rick Case Hyundai Duluth dealership was great to work with. I purchased a 2008 Hyundai Tucson. There were no surprises. I went in with a CarMax estimate on my old car and my credit union finan to work with. I purchased a 2008 Hyundai Tucson. There were no surprises. I went in with a CarMax estimate on my old car and my credit union financing in hand, and they beat both estimates. They didn't try to sell me a lot of extra stuff at the end of the deal. Overall a rather easy and straight forward deal. More
by nhh2727
Employees Worked With
Minerva Urena
June 30, 2011
First they told me that my color wasn't available for 1,300 miles. To get me to buy another color, they sent me a price in writing over e-mail that was $400 less than what I wanted to offer. I was exci 1,300 miles. To get me to buy another color, they sent me a price in writing over e-mail that was $400 less than what I wanted to offer. I was excited about that. It specifically said there were to be no other fees than the title and sales tax. However, in the final minutes of the sale, they raised the price by $599 with a docking fee. They asked me to change my price after all of that work. When I wouldn't, they were extremely rude to me. The next day, I found out that another local dealer actually had the color I wanted all along. The other dealer sold me the car at the price I wanted. Beware of this dealerships shady tactics! More
by gusfromalotoffun
Employees Worked With
Deshannon
June 23, 2011
I would recommend them to everyone. They were friendly from beginning to end. They were understanding, patient and accomodating. Took over a week to close the deal. Thanks again and I LOVE my new car. Per from beginning to end. They were understanding, patient and accomodating. Took over a week to close the deal. Thanks again and I LOVE my new car. Perfect fit for me! More
by kaiang
Employees Worked With
Tim C and Greg
