Rick Case Hyundai Duluth

I have a 2010 Hyundai Genesis sedan and as with all cars, something minor can go wrong. For a point of reference,I have owned three BMW vehicles (bought new at dealer) before this Genesis, bought new at Rick something minor can go wrong. For a point of reference,I have owned three BMW vehicles (bought new at dealer) before this Genesis, bought new at Rick Case Hyundai Duluth. It was a Saturday afternoon and I backed my car out of the garage and heard a noise and shut it off and when trying to re-start, it failed to start up. I called the dealership (about 3PM) and got Matt Rowan and explained the situation and he had a new Genesis sedan delivered to me within 30 minutes. He had me call Hyundai Roadside Service and they had a flatbed pick up my car within 50 minutes of the call to them. I didn't even need to take Matt back to the dealership, he had a chase-car there to pick him up and take him back. Monday morning early, Monica called to advise me of what they were doing and kept me appraised of how repairs were proceeding, she was and is polite, cheerful and extremely helpful. My car was done on time as promised and they even detailed my car before it was delivered to me. All in all, it was the most satisfying experience I've ever had for an auto service. The local BMW dealer may have an expensive coffee machine (which I am sure I and others have payed for...)in the waiting area, but their business and service people could learn from Matt and his people (Monica). More

I had a very good experience with Rick case, Hyundai. I had a very good experience with Rick case, Hyundai. They have great options for cars and also a very friendly staff to help you out to make select I had a very good experience with Rick case, Hyundai. They have great options for cars and also a very friendly staff to help you out to make selection. The service is fast and professional. I worked with Maurice Mcmillan (sales consultant) and he was excellent. He helped us with all the issues that we had during buying the car. He even helped us with all the after-sale issues, and made sure that we are satisfied and happy. All other staff is also very helpful and does a very good job at taking care of the customers. I would definitely recommend Rick Case to anyone buying a used or a new vehicle :) More

Reginald was very friendly and informative and was really excited to be selling Hyundai's, it will be easy for him to make sales with a product he obviously is very proud of!! Keri (sp)did a very nice job w excited to be selling Hyundai's, it will be easy for him to make sales with a product he obviously is very proud of!! Keri (sp)did a very nice job with the paperwork and is a very personable and friendly person. We will be coming back. More

I had a excellent time. And both employees were great and very helpful. They went the full exent of there ablities. The deal was great,and the car is excellent. The service department was clean and fast. The very helpful. They went the full exent of there ablities. The deal was great,and the car is excellent. The service department was clean and fast. They went the extra step. Joel Thomas is a credit to this dealership. And Gerard Almarales did all he could to get the deal the way we wanted it. More

Had a great experience with our sales man Steve Hall. There was some delay in getting the paper work for my tag completed by the office staff and I had to get an extension, but Steve pointed me in the ri There was some delay in getting the paper work for my tag completed by the office staff and I had to get an extension, but Steve pointed me in the right direction for help on this when I wasn't able to get help elsewhere. Thanks Steve we will visit you again!! More

I bought a used 2010 Hyundai Sonata from Rick Case in December of 2010. First of all, I am pleased to report that the car itself was in fantastic shape when I made my purchase. It handled perfectly December of 2010. First of all, I am pleased to report that the car itself was in fantastic shape when I made my purchase. It handled perfectly, it was clean, and all the fluids looked normal. I recently just got the oil changed in the car and the guy at Kauffman's said it looked like it was brand new! The price wasn't too bad either. I have been driving it for 3 months now and I have been very happy with my Sonata. I would rate the quality/value of the vehicle 5 out of 5. My salesman's name was Fred Scott, and I think he did a great job. He let me test drive the car for as long as I wanted, followed up on my Bluetooth installation in a timely manner, and managed to throw in some floor mats, a drivers manual, and a full tank of gas for free. Since I visited the dealership by myself, I was really impressed by the fact that he made arrangements to have someone drive my Sonata home for me so I didn't have to leave it at the dealership overnight. Based on this, I give Fred Scott a 5 out of 5. More

I am almost 66 years old I have purchased many cars trucks for both company and personal use in my life time and I can say with experience that Rick Case is without a doubt the best dealer I hav trucks for both company and personal use in my life time and I can say with experience that Rick Case is without a doubt the best dealer I have ever bought from, and Steve Hall is without a doubt the VERY BEST salesman I have done business with. This entire operation is a class act!!!!!!!!!!!!!! More

I had a great experience at Rick Case Duluth. Fred Scott worked with great energy to show and tell me everything I needed to know about the Hyundai Elantra. The entire team there worked very hard to make s worked with great energy to show and tell me everything I needed to know about the Hyundai Elantra. The entire team there worked very hard to make sure I was happy and that everything went well with the purchase. This was the best car buying experience I've ever had. I look forward to working with Rick Case again in the future. More

Excellent experience. Mr Scott provided excellent customer service and product knowledge. My overall experience at the dealership was very satisfied. I left with a great car (Hyundai Accent) and paym customer service and product knowledge. My overall experience at the dealership was very satisfied. I left with a great car (Hyundai Accent) and payment that fits my budget. The dealership offers a great selection of vehicles. I would definitely recommend Hyundai as a preferred car of choice. Thanks. More

We had a great experience at Rick Case Hyundai. Our salesperson was very nice, not too pushy. We will probably be back to make another purchase in the near future. The prices on car maintenance seem v salesperson was very nice, not too pushy. We will probably be back to make another purchase in the near future. The prices on car maintenance seem very reasonable and the staff is very nice. Overall a very good experience. More