Rick Case Hyundai Duluth

Reginald demostrated superior customer service during this process. Reginald is definitely client focused and does his best to nurture his clients. It wasn't about the car but about the experience and th this process. Reginald is definitely client focused and does his best to nurture his clients. It wasn't about the car but about the experience and the atmostphere. Reginald definitely knew his products and had an answer for all of my questions. This was a no hassle process for us and completely devine! I am definitely recommending any and everybody I know to come there. More

The Rick Case sales team in Duluth Georgia was The Rick Case sales team in Duluth Georgia was friendly,courteous and professional they showed me the parts department and told me what to do in case The Rick Case sales team in Duluth Georgia was friendly,courteous and professional they showed me the parts department and told me what to do in case I need to leave the vehicle overnight. Both Fred Scott and Ken Hinger spent time with me showing me all of the car's features and how to operate the high tech components in the vehicle, they also showed me how to setup the bluetooth connection. More

I've purchased a lot of cars in my time. I have just purchased my 2011 Sonata at Rick Case Hyundai in Duluth. i went in because of all the awards Hyundai has been winning latelt and because they have th purchased my 2011 Sonata at Rick Case Hyundai in Duluth. i went in because of all the awards Hyundai has been winning latelt and because they have the best warranty in the business. Steve Hall was my salesperson. He is courteous and professional and answered all my questions about the car and pointed out a lot of great things about the Sonata that I hadn't even considered. He made me feel welcome from the beginning and very comfortable during the entire process. No high pressure. There was no going back and forth and nickel and diming. He provided me with realistic and straight forward numbers and worked with me to get the best price for my trade and the best price on the Sonata. I would highly recommend Steve and Rick Case Hyundai in Duluth for making this the best car buying experience I've had. More

My Experience was great. I dealt with a young honest salesman, who showed me all the atractions of the 2011 Sonata. Which I must say is beautiful car. I was in and out in a couple of hours The Managers salesman, who showed me all the atractions of the 2011 Sonata. Which I must say is beautiful car. I was in and out in a couple of hours The Managers were excellent. And Reginald gave me what I wanted and we were all happy at the end. I got what I wanted and so did Reginald and the Rick Case Managerial staff. I had been in my car for 10 years and recieved the blue book value on it. I got the color I wanted and they even added leather seats to my Sonata GL. Which doesn't come with it and I got it at resonable price. This is my first time in a Hyundai Sonata GL. When I left the dealer they gave me a full tank of gas which lasted me seven days and I am a traveling hospice nurse. And that was just what I needed coming from a Lincoln to a Sonata, especially with the gas prices raising. Reginald is the best salesman that I have ever had. It wasn't his knowledge or the deal. It was really The unique customer service that I experienced. I know he was working to get me the best everything for my buck. And that is what counts. I would recommend him to everyone and the Rick Case team. God Bless!!! More

I was very pleased with my experience with Rick Case Hyundai in Duluth, Steve Hall & the Tuscon. I'm one of those people who considers buying a car to fall somewhere in the spectrum between merely s Hyundai in Duluth, Steve Hall & the Tuscon. I'm one of those people who considers buying a car to fall somewhere in the spectrum between merely stressful and an outright ordeal, so it takes a lot to turn it into a positive experience. I made the long drive from Newnan to Duluth strictly because I wanted to drive the only Tucson GL manual 5 speed in the Atlanta area. I wanted to eliminate this car from my decision set and wound up intending to buy one. And I'm very impressed with the warranty offer, since I typically keep a car for a long, long time, so I'll make my purchase at Rick Case Hyundai. Steve Hall was the perfect salesman for me. Not pushy, straightforward and very patient. He got me a lot further into the process than I ever expected to be at the end of the day yesterday. What a relief! I'd gladly recommend Steve and Rick Case to any of my friends who find themselves in the market for a car. More

I would like to really thank Mr.Gronberg, He gave me I would like to really thank Mr.Gronberg, He gave me the best experience I have ever had with a car dealership. Mr Gronberg listened to my wants a I would like to really thank Mr.Gronberg, He gave me the best experience I have ever had with a car dealership. Mr Gronberg listened to my wants and needs with my new Santa Fe. I had been to many other dealership looking for a new Santa Fe. I was tried like a second rate person at the other delerships. Mr.Gronberg had great product knowledge about the santa fe. He went over with me about the 20 year 200thousand mile warranty that Rick Case offers. Then went over the 5year 60 thousand mile road side assiants. Then Mr. Gronberg gave the numbers up front and did not play any games with me. I would send my friends and family to purchase a car from Mr. Gronberg and from the Rick case automotive group. Thank you Allen Alsbrooks More

Stephan Gronberg gave us the best buying experience ever. He knows his products well and provided an amazing buying experience. We'll be sure to recommend him and Rick Case to all of our friends amd family He knows his products well and provided an amazing buying experience. We'll be sure to recommend him and Rick Case to all of our friends amd family for their car buying needs. This dealership really knows how to take care of you . More

Best car buying experience I have recieved thus far. I have reccomended rick case hyundai to my fellow coworkers. Friendly efficient service was given to me upon entering. Already refered two others that have reccomended rick case hyundai to my fellow coworkers. Friendly efficient service was given to me upon entering. Already refered two others that have shared my experience. Thank you especially to stephan gronberg who gave exceptional service. More

My sales person was wonderful!! Can't say enough nice things about Kelvin Endee. Once financing got involved it was horrible. I had financing already set prior to going in. The finance person (don't r things about Kelvin Endee. Once financing got involved it was horrible. I had financing already set prior to going in. The finance person (don't remember name) had me sign off on everything assuring me the deal was not finally until I drove off in the car and told me my down payment would not be depositied until after that time sa well "most likely not until Monday" were his exact words. After reviewing the paperwork when i got home I went back in the next day to get the car and started asking some questions. I was told my check had not been deposited. I told them the price was not what I thought we agrred on and I had another dealer who was willing to sell me the car for less. The financial person informed me that I was obligated to take that car and there would be no further negotiations. I was then told me check had infact been cashed and the loan was already secured in my name and it would affect my credit if I did not take the car. I had a rental and they were in a great hurry to get me in the car and off the lot. I immediately called the bank to stop payment, told them I was under NO obligation to take the car and that I would be going to another dealer to buy the exact same car. This went on for three hours until I asked for the Manager. Suddenly he wanted to "fix" everything. They lied about my interest rate, lied about the obligations of the contract and a very nice sales person lost the deal. I would NEVER go there and will encourage other to stay away as well! More

We received a price quote from Shawn Phillips, which supposedly was the out the door price, and gave a deposit to hold the vehicle at this price. Upon driving 3 hours to the dealership, Shawn was not a supposedly was the out the door price, and gave a deposit to hold the vehicle at this price. Upon driving 3 hours to the dealership, Shawn was not available to assist us, so we were passed to Deborah. She showed us the car, rode with us on a test drive. At that point, we told her we were ready to purchase based on Shawn's quote. We presented a $500 discount coupon from Case's website. Chris, the manager, refused to accept the coupon. We agreed to proceed anyway, and wrote our check for the previously agreed purchase price. We were passed from Deborah to the finance manager (this was a cash sale), who attempted to pressure us into buying an extended warranty. After receiving the keys and owner's manual, the office manager decided that our check, which had been on his desk for an hour, was short in the amount of $625 (for documentation fees that had never been mentioned before). After a 3 1/2 hour wait, our deal fell through due to Chris' arrogance and refusal to honor his salesman's quote. This dealership blew a $30,000 deal over a $625 documentation fee. We do not recommend this dealer under any circumstances. Thirty minutes later, we visited another dealership and purchased the identical car with the same equipment for the quoted price. More