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Rick Case Hyundai Duluth
Duluth, GA
1,111 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,111 reviews
November 13, 2017
Great Customer Service Tammy is an excellent employee. She was very friendly & courteous. She answered all my questions in a very friendly manner. I would definitely go b Tammy is an excellent employee. She was very friendly & courteous. She answered all my questions in a very friendly manner. I would definitely go back there again. More
by Lisa
Employees Worked With
Tammy Baker
November 13, 2017
excellent customer service The service department at Rick Case is the best. Tammy and her crew are above and beyond. I am always so pleased. They take care of my family's vehicl The service department at Rick Case is the best. Tammy and her crew are above and beyond. I am always so pleased. They take care of my family's vehicles. More
by YoSim
Employees Worked With
Tammy Baker
November 13, 2017
Tammy Baker is awesome! Had a great experience with Tammy! She is extremely helpful and accommodating. She took great care of me and has made a loyal customer of me. Had a great experience with Tammy! She is extremely helpful and accommodating. She took great care of me and has made a loyal customer of me. More
by EmAbrams
Employees Worked With
Tammy Baker
November 13, 2017
Quality work I took my vehicle to Mrs Baker and she was the most reliable I have ever seen, she was honest, she communicated in full and I was so happy and satisf I took my vehicle to Mrs Baker and she was the most reliable I have ever seen, she was honest, she communicated in full and I was so happy and satisfied I also took my son's vehicle to Mrs Baker as well. I trust her completely and will never go anywhere else. More
by Allie
Employees Worked With
Tammy Baker
November 11, 2017
Best dealer experience Every time I come in, Tammy has been very patient, pleasant and informative. The service department has always been timely and honest which I super ap Every time I come in, Tammy has been very patient, pleasant and informative. The service department has always been timely and honest which I super appreciate. More
by MascaraSalsera
Employees Worked With
Tammy Baker
November 11, 2017
Truly Genuine In these times, there are very few genuine people in this world. People who are honest, helpful, and dependable. While I have not had the opportunit In these times, there are very few genuine people in this world. People who are honest, helpful, and dependable. While I have not had the opportunity to witness mrs. Baker in her Service Director position, I do know that she is the type person who goes above and beyond no matter what the situation or who is involved. Whether assisting customers or helping friends or family, Tammy Baker will successfully complete any task with a smile. She is without a doubt an asset to this facility. More
by Trish2017
Employees Worked With
Tammy Baker
November 11, 2017
Exceptional Service! Great place of business, I contacted several local dealers, by email as well as visiting two dealerships close to my home in Gwinnett. Tammy responded Great place of business, I contacted several local dealers, by email as well as visiting two dealerships close to my home in Gwinnett. Tammy responded quickly in a very detailed and efficient manner, answering all my questions. The service managers at other dealerships refused to give me a straight forward quote or any quote at all. would definitely refer my friends and family here. Tammy Baker was outstanding. More
by Okya
Employees Worked With
Tammy Baker
November 10, 2017
Best service manager Tammy will go put of her way to make sure you have the best customer experience possible. Very professional and quick service. Great overall experien Tammy will go put of her way to make sure you have the best customer experience possible. Very professional and quick service. Great overall experience. More
by Kpinder
Employees Worked With
Tammy Baker
November 10, 2017
1st Experience with Rick Case Hyundai Great first time experience purchasing a car with Rick Case Hyundai! I love how you tell them what you want and they do everything in their power to m Great first time experience purchasing a car with Rick Case Hyundai! I love how you tell them what you want and they do everything in their power to meet your expectations. Regina Gladmon and Ken Hinger were wonderful and helped us every step of the way! More
by alison.hulslander
Verified CustomerEmployees Worked With
Ken Hinger, Regina Gladmon
November 10, 2017
Service was excellent Richard Williams was great and very professional, answered all questions and help us with everything that we need. I would recommend the dealership Richard Williams was great and very professional, answered all questions and help us with everything that we need. I would recommend the dealership to all my friends and family More
by angelaeb333
Employees Worked With
Mike, Richard Williams
