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Rick Case Hyundai Duluth
Duluth, GA
1,111 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,111 reviews
October 27, 2017
Pleasant experience Sales and management staff were friendly and professional. Very pleased with salesman, Dong Kim, and sales manager. However, time waited for finance r Sales and management staff were friendly and professional. Very pleased with salesman, Dong Kim, and sales manager. However, time waited for finance rep was unacceptable. Obviously, this department is understaffed at this dealership. More
by rhodes.joeanne
Verified CustomerEmployees Worked With
Dong Kim
October 27, 2017
Review This experience of buying a car wasn't as daunting as the first time. My concerns were taken under consideration when looking at what kind of car I w This experience of buying a car wasn't as daunting as the first time. My concerns were taken under consideration when looking at what kind of car I wanted. Good Experience. More
by chica_roja
Employees Worked With
Josh & Melvin, Regina Gladmon
October 26, 2017
Wonderful service and committment From start to finish, the car buying process was smooth . All of my questions were answered and Mr. Williams made everything easy for me to understand From start to finish, the car buying process was smooth . All of my questions were answered and Mr. Williams made everything easy for me to understand, so that I felt confident about everything👍 More
by kas200
Employees Worked With
Richard Williams
October 26, 2017
Best Car Buying Experience! I recently purchased a Hyundai Ioniq Hybrid from Rick Case, my 3rd vehicle purchased from this dealership. The dealership continues to exceed my expe I recently purchased a Hyundai Ioniq Hybrid from Rick Case, my 3rd vehicle purchased from this dealership. The dealership continues to exceed my expectations with regards to knowledgeable Sales Consultants and creating a pleasant and easy car buying experience. More
by kajdvm
Employees Worked With
Karen Dewhurst, Dong Kim
October 23, 2017
2017 Hyundai Santa Fe Sport Ultimate Excellent customer service from our sales rep. Able to answer any questions that we had about the car, cleaned it up very nicely and was a pleasure to Excellent customer service from our sales rep. Able to answer any questions that we had about the car, cleaned it up very nicely and was a pleasure to work with. The financing took a little longer than expected, but overall we were very happy with the experience and love our new car! More
by carissawilliams08
Employees Worked With
Dong Kim
October 15, 2017
Customer Service Regina was awesome. Richard Williams sold us our Sonata we traded in. Everytime we come in we make a point to say hello to him as he does us . Regina was awesome. Richard Williams sold us our Sonata we traded in. Everytime we come in we make a point to say hello to him as he does us . More
by mel10271972
Employees Worked With
Karen in Finance, Richard Williams, Regina Gladmon
October 14, 2017
Excellent My dealer was very polite and helpful. I recommend her to a co workers that is interested in purchasing a car.I am very pleased My dealer was very polite and helpful. I recommend her to a co workers that is interested in purchasing a car.I am very pleased More
by sandra.hill88
Employees Worked With
Regina Gladmon
October 14, 2017
santafe sports hae young sung review thanks thank you for your kindness and suffort. happy holiday. have a good day. I 'm very satisfied and convience to buy car. salesman has a good manner and thank you for your kindness and suffort. happy holiday. have a good day. I 'm very satisfied and convience to buy car. salesman has a good manner and kind so that I am very happy to get santafe sport. so I 'll buy car again on this dealer. thanks. More
by pdipark
Employees Worked With
Tommy Park
October 13, 2017
Happy Customer I went in excited and left excited. I was explained all the necessary details of my purchase, warranties, features, etc. All of the staff was very pol I went in excited and left excited. I was explained all the necessary details of my purchase, warranties, features, etc. All of the staff was very polite and welcoming. More
by ccosten
Employees Worked With
Emmanuel Kubandi
October 12, 2017
an experience The sales guys were great still trying to get confirmations from the finance team which seems to be a struggle I'm not sure why but I called about 2 h The sales guys were great still trying to get confirmations from the finance team which seems to be a struggle I'm not sure why but I called about 2 hours ago and still haven't received a follow up calls I guess I have to call again from Italy to see of my tag will be sent More
by sivibobbitt0
Employees Worked With
Richard Williams
