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Rick Case Hyundai Duluth
Duluth, GA
1,111 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,111 reviews
October 11, 2017
Top Notch Dealership We have used Rick Case dealership in the past and were very pleased. Since that was the case, we decided to return to purchase our new car from them. We have used Rick Case dealership in the past and were very pleased. Since that was the case, we decided to return to purchase our new car from them. We were not disappointed. Everyone was very friendly, informative and put our comfort and car buying experience first. Very happy with our new car and will return again for our next one. More
by davis_donald27
Verified CustomerEmployees Worked With
Henry Olowu
October 08, 2017
Tucson Wonderful experience Fray was awesome and very knowledgeable about what he was selling. He had great customs and courtesies, Very respectable young m Wonderful experience Fray was awesome and very knowledgeable about what he was selling. He had great customs and courtesies, Very respectable young man. Also paid attention to everything we wanted the whole time. More
by c.m.coats110
Employees Worked With
Fray
October 07, 2017
Lovely car, great buying experience The staff at Rick Case were great, they gave me a chance to look on my own but were available to help when I was ready. No high pressure sales pitch - The staff at Rick Case were great, they gave me a chance to look on my own but were available to help when I was ready. No high pressure sales pitch - the salesman really seemed interested in understanding what I wanted and helping me find the car that would be best for me. Once I had made a selection they didn't have a car with all the options I wanted on the lot but they found it and had it ready for delivery within the week. They made me a great offer as far as price and financing, without any of the usual "this is only good for today" hype and pressure. This is probably the first car I have bought that I really enjoyed the entire process. I would send any of my friends and family to Rick Case and feel confident they would be treated right. More
by maggie190
Employees Worked With
Dong Kim
October 06, 2017
Thank you This was the 1st time I bought a car on my own and Rick Case Hyundia made it easy and fun. I love my car and will definitely refer friends to Rick Ca This was the 1st time I bought a car on my own and Rick Case Hyundia made it easy and fun. I love my car and will definitely refer friends to Rick Case Hyundia. More
by bonannisusan
Employees Worked With
Dong Kim
October 03, 2017
Excellent Vehicle, 2017 Hyundai Sonata Hyundai's reliability is great, management and the process within the dealership needs serious attention. I have reached out to Rick Case, personally Hyundai's reliability is great, management and the process within the dealership needs serious attention. I have reached out to Rick Case, personally however, I have yet to receive a response. This review is not meant to deter customers away from this dealership but proceed with caution. I like the amazing accomplishments that Rick Case has made with the addition of the franchises that are available. The entire process at the Hyundai store needs to be improved. Great experience with the salesperson Daniel Kidd.. professional and down to earth. More
by carlover220
Employees Worked With
GM Ken, Robert Baptiste
October 03, 2017
Great Purchase Experience I had a wonderful, professional experience of purchasing Ionic from Mr. Tommy Park. He offered the proper features to meet my need. Mr. Park gave a I had a wonderful, professional experience of purchasing Ionic from Mr. Tommy Park. He offered the proper features to meet my need. Mr. Park gave a follow up call to check on the car. Great Serivce, great car, great dealership. Appreciated. More
by starnwaves
Employees Worked With
Tommy Park
September 30, 2017
Great experience. Warm, friendly, excellent experience We purchased a used 2015 Honda Pilot from Rick Case. From when I first walked in, the sales people were kind, helpful, and non-salesy. The car itself We purchased a used 2015 Honda Pilot from Rick Case. From when I first walked in, the sales people were kind, helpful, and non-salesy. The car itself was immaculate and Rick Case went above and beyond to make it perfect. They replaced the tires, did a full inspection, and gave us a 100,000 mile warranty. I feel great about the car and the experience. More
by buntings
Employees Worked With
Mike Kim, Josh Mikkelsen, Henry Olowu
September 29, 2017
Rick Case Genesis Having worked with Rick Case Hyundai for 5 years, having 2 previous Sonatas, I was experienced with their products, services, and staff. The organizat Having worked with Rick Case Hyundai for 5 years, having 2 previous Sonatas, I was experienced with their products, services, and staff. The organization and its products seem to be first class and I expect their Genesis product to be very good. More
by cwpenn
Employees Worked With
Mike Kim, Karen Dewhurst, Adam Toms, Regina Gladmon
September 29, 2017
New Car Staff was professional and courteous. Greeted us upon arrival. Love our new hybrid car. Gas mileage is great. Price was fair. Chianna did a good job Staff was professional and courteous. Greeted us upon arrival. Love our new hybrid car. Gas mileage is great. Price was fair. Chianna did a good job More
by mrscolonelj
Employees Worked With
Chianna
September 26, 2017
Do Not Buy From Here Poor communication between Sales Mgr and Sales person and Service Dept. Lack of professional courtesy. Poor attention to details - from the presenta Poor communication between Sales Mgr and Sales person and Service Dept. Lack of professional courtesy. Poor attention to details - from the presentation of the car to the paperwork and pricing. More
by glsorenson
Employees Worked With
Sales Mgr was Adam, Service Mgr was Tammy, Regina Gladmon
