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Rick Case Hyundai Duluth
Duluth, GA
1,111 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,111 reviews
September 19, 2017
Thank you ! I have purchased total 5 Hyundai car for the last 7 years, and it's my first purchase from Rick Case. I am very happy for excellent service of Rick Ca I have purchased total 5 Hyundai car for the last 7 years, and it's my first purchase from Rick Case. I am very happy for excellent service of Rick Case staff members. More
by herenow.lee
Verified CustomerEmployees Worked With
Chan Park
September 19, 2017
? Had no unfavorable experiences at the dealership. The time spent at the dealership to complete the transaction was longer than expected, but was compl Had no unfavorable experiences at the dealership. The time spent at the dealership to complete the transaction was longer than expected, but was completed satisfactorily. More
by marmermd
Employees Worked With
Mike....., Regina Gladmon, Robert Baptiste
September 19, 2017
Exceptional service Purchase a slightly used 2017 Elantra from this dealer. This is our second auto from this dealership. Robert and RL were terrific. Great price great c Purchase a slightly used 2017 Elantra from this dealer. This is our second auto from this dealership. Robert and RL were terrific. Great price great car great service! What else could you ask for?? Oh yea and a 100k 10 year warranty ! More
by Papermonkey
Employees Worked With
Richard Williams, Robert Baptiste
September 17, 2017
This is the reason car dealers have a bad reputation This dealership fraudulently advertised pictures of a loaded Sonata Limited with a great price on both Autotrader and their own website. We called to This dealership fraudulently advertised pictures of a loaded Sonata Limited with a great price on both Autotrader and their own website. We called to confirm and the told us AND texted us that the pictured vehicle was on the lot at that great price. We drove over an hour to see the car and, upon arrival, were told the pictured vehicle in the ads didn't exist, and they brought out a stripped down base SE model Sonata at that "great" price. This is the reason car dealers have such horrible reputations as dishonest and untrustworthy people to deal with. Shame on them. More
by Stephen D Bowden
Employees Worked With
Robert Baptiste
September 16, 2017
Good I had a great experience at Rick Case Hyundai the staff was amazing the customer care was there and I will come back for future purchases.Regina was a I had a great experience at Rick Case Hyundai the staff was amazing the customer care was there and I will come back for future purchases.Regina was amazing Thank you guys so much More
by DEVEEBENNETT
Employees Worked With
Regina Gladmon
September 16, 2017
Second time around Return customer for good reason- great service and great people. Have never been disappointed and will continue to work with sealer in the future. Sho Return customer for good reason- great service and great people. Have never been disappointed and will continue to work with sealer in the future. Shout-out to Kelly for assisting me off-hours just to make things go smoothly. A+ More
by James Glendinning
Employees Worked With
Kelly Smith
September 14, 2017
Hi I knew what I wanted and I was in a time crunch. The sales guy did the best he could. I wish I could of gotten a better rate. I knew they did all they I knew what I wanted and I was in a time crunch. The sales guy did the best he could. I wish I could of gotten a better rate. I knew they did all they could of done. More
by tmolette
Employees Worked With
Hamilton Dueberry
September 12, 2017
M We leased. Spent over 5 hours to lease car. Lots of down time; selection went quickly, not so auto prep and paperwork. Not a big problem. We leased. Spent over 5 hours to lease car. Lots of down time; selection went quickly, not so auto prep and paperwork. Not a big problem. More
by pjes3
Employees Worked With
Daniel Kidd, Henry Olowu
September 10, 2017
Fantastic experience Henry was a pleasure to work with and made sure everything was taken care of to make the experience as easy as possible! I am thrilled with my new El Henry was a pleasure to work with and made sure everything was taken care of to make the experience as easy as possible! I am thrilled with my new Elantra and look forward to years of driving enjoyment. More
by taralynnraymond
Employees Worked With
Henry Olowu
September 09, 2017
Great Service I communicated multiple times with the sales team and they were flexible and very easy to work with. Once we agree on price, they were able to streaml I communicated multiple times with the sales team and they were flexible and very easy to work with. Once we agree on price, they were able to streamline the process to get me out the door very quickly which I greatly appreciated. Made the process easy and understandable. More
by honora44
Employees Worked With
Henry Olowu
