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Rick Case Hyundai Duluth
Duluth, GA
1,111 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,111 reviews
September 09, 2017
Exceptional dealership When I walked in there, the staffs we're on point. They have delivered great service. I definitely recommend anyone in need of a vehicle to visit Rick When I walked in there, the staffs we're on point. They have delivered great service. I definitely recommend anyone in need of a vehicle to visit Rick case dealer on satellite blvd in Duluth first. More
by cnapo1286
Verified CustomerEmployees Worked With
Henry Olowu
September 06, 2017
Sales Experience My sales experience was great. Hamilton was very patient with me, because initially I was unsure of what I actually wanted to do. As I changes my mi My sales experience was great. Hamilton was very patient with me, because initially I was unsure of what I actually wanted to do. As I changes my mind regarding a used vehicle verses a new one, Hamilton was right there with his expertise and knowledge to help me with my purchase . Thanks to Hamilton I am very happy with my purchase. Also my Sales Manager Irving Reyes was Great. More
by simone.lyons
Employees Worked With
Irving Reyes, Hamilton Dueberry
September 02, 2017
These guys really made buying a car a fast and easy process I should have started here from the beginning, I spent hours at other dealers, and it literally took me two hours to find the car I wanted, test it an I should have started here from the beginning, I spent hours at other dealers, and it literally took me two hours to find the car I wanted, test it and fill out all of the paperwork here with Henry and Robert . I was expecting to spend all day there and leave empty handed, but they took great care of me and got me into the car I wanted at a price that I didn't even have to hassle about. I will definitely be recommending them to friends and family ! More
by Aimee6865
Employees Worked With
Henry Olowu, Robert Baptiste
August 31, 2017
Excellent Service Thank you for everything! We had 1 minor issue. There was a very small dent near the rear of the car. When my Fiance & I come in for our next oul chan Thank you for everything! We had 1 minor issue. There was a very small dent near the rear of the car. When my Fiance & I come in for our next oul change we would like to discuss this. More
by 7462136
Employees Worked With
None, Hamilton Dueberry
August 27, 2017
Fray Outstanding customer treatment. Could not have asked for better. Fray took care of everything for us. All paperwork was ready for us. He was extrem Outstanding customer treatment. Could not have asked for better. Fray took care of everything for us. All paperwork was ready for us. He was extremely professional and a pleasure to work with. More
by leenie5
Employees Worked With
Fray
August 26, 2017
Cream Rises to the Top Rick Case Hyundai is a top notch dealership. Their sales people are well trained and helpful. My entire experience was enjoyable from beginning to end Rick Case Hyundai is a top notch dealership. Their sales people are well trained and helpful. My entire experience was enjoyable from beginning to end. My saleswoman was incredible and took care of me including providing me with drinks and popcorn while I waited for my Tuscon to be processed. Overall, this was a two thumbs up experience. More
by Patoma703
Employees Worked With
Kelly Smith
August 19, 2017
Review good customer service & friendly knowledge reps. Had an issue with dead battery & it was fixed asap to my satisfaction as I am senior citizen I woul good customer service & friendly knowledge reps. Had an issue with dead battery & it was fixed asap to my satisfaction as I am senior citizen I would have liked if all the apps would have been set up for me More
by dln462016
Employees Worked With
Karen in finance, Henry Olowu
August 19, 2017
Survey Joseph Padavano started the sale but left before it was completed. Henry Olowu was there with us until the end of the sale. Henry showed us all the fe Joseph Padavano started the sale but left before it was completed. Henry Olowu was there with us until the end of the sale. Henry showed us all the features regarding the car and made sure it was clean and full of gas. Henry sold my mom a car and that is why she came back to Hyundai because of Henry's customer service skills. More
by mssandrahlove
Employees Worked With
Karen Dewhurst, Finance Manger, Henry Olowu, Joseph Padovano, Robert Baptiste
August 18, 2017
Genesis Love Interior of Genesis and nice design of car in a world sometimes I feel a little bit high price but after you try that you will satisfy. Love Interior of Genesis and nice design of car in a world sometimes I feel a little bit high price but after you try that you will satisfy. More
by sinna0819
Employees Worked With
Melvin Cain, Dong Kim
August 16, 2017
Upgrade Yesterday I didn't go to buy I went for service. I looked around for a lil bit and never felt pressured or bugged..Everyone was great that helped me.. Yesterday I didn't go to buy I went for service. I looked around for a lil bit and never felt pressured or bugged..Everyone was great that helped me... thanks Henry, Robert & Karen..... I'm already in ?? More
by leighann87
Employees Worked With
Karen, Henry Olowu, Jennifer Osborne, Robert Baptiste
