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Rick Case Hyundai Duluth
Duluth, GA
1,111 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,111 reviews
August 06, 2017
Amazing Professionalism The entire Team was very Professional from the Moment I Stepped out of the car until I left the Dealership. Didn't have to wait for Hours to speak wit The entire Team was very Professional from the Moment I Stepped out of the car until I left the Dealership. Didn't have to wait for Hours to speak with the Sales Manager. More
by Satisfied Customer
Employees Worked With
Jazmine and Melvin, Kelly Smith, Robert Baptiste
August 03, 2017
Successful Teamwork I actually went to Rick Case to get the usual maintenance on my 2014 Hyundai Sonata, that car was also purchased at Rick Case. I was sitting in the w I actually went to Rick Case to get the usual maintenance on my 2014 Hyundai Sonata, that car was also purchased at Rick Case. I was sitting in the waiting area and along comes Regina Gladmon, we introduce ourselves, Regina proceeds to sit down, we start to discuss the car I am having serviced. Regina asked if I've had my car appraised & did I know about the vehicle trade-in or summer clearance event and I replied that I my 2014 Hyundai Sonata was purchased through the vehicle trade-in. Regina & I had an instant connection, Regina is down to earth, kind & caring, we have many things in common. Regina is very easy to communicate with and I could tell her intentions of my consideration to buying a new car were sincere, we went on the lot to look at vehicles, I actually had the opportunity to drive a couple of vehicles, that really helped in making the decision to purchase, also Regina told me about the rebates and the payment I might have depending on my choice of cars. Regina guided me through the whole process, Regina Gladmon & Karen Dewhurst worked to have me financed through a credit union with an interest rate 2 points lower, and my car payment is only $19.00 more for a 2017 Hyundai Sonata. More
by alfawoman947
Employees Worked With
Regina Gladmon
August 02, 2017
Best Experience in Purchasing Car Everyone was pleasant and not pressure. Went the extra mile to make sure I understood everything. I appreciate the extra effort they went through Everyone was pleasant and not pressure. Went the extra mile to make sure I understood everything. I appreciate the extra effort they went through with me. More
by cwdeviney
Verified CustomerEmployees Worked With
Dong Kim
July 20, 2017
very pleasant experience Dong Kim is a very professional salesman and hard working one, we like him a lot, he was very patient with us and made us feel very comfortable. Dong Kim is a very professional salesman and hard working one, we like him a lot, he was very patient with us and made us feel very comfortable. More
by cadylife
Employees Worked With
Dong Kim
July 19, 2017
Hyundai scores again Highly recommend this dealership for anyone looking to purchase a car and like excellent personal service. You will not go wrong by coming to Rick Ca Highly recommend this dealership for anyone looking to purchase a car and like excellent personal service. You will not go wrong by coming to Rick Case. They are everything they say they are. More
by yvette_jones46
Employees Worked With
Melvin, Regina Gladmon
July 19, 2017
Good people and company but you have to watch you back every second. I always liked Hyundai's personnel professional behavior. Good knowledge of lineup. Friendliness. Though they main idea is a money to make without loo I always liked Hyundai's personnel professional behavior. Good knowledge of lineup. Friendliness. Though they main idea is a money to make without loosing customers. I understand that and was ready. Overall experience is positive compared to other dealerships or brands. Thank you for good car :) More
by comm3001
Employees Worked With
Regina Gladmon
July 18, 2017
Pretty poor customer service Very pushy dealership, missed out opportunity for me to use the incentive . They only care about sales rather than customer service. Few car selection Very pushy dealership, missed out opportunity for me to use the incentive . They only care about sales rather than customer service. Few car selections on site. Definitely will not shop at this dealership again. More
by kenjpchen
Employees Worked With
Karen, Hamilton Dueberry
July 13, 2017
Blown Away!!! I will purchase another car from Rick Case Hyundai in the future. I have already recommended this car dealership to several friends. Be sure to ask fo I will purchase another car from Rick Case Hyundai in the future. I have already recommended this car dealership to several friends. Be sure to ask for DK and Keren to be your sales and finance team. More
by gybradford
Employees Worked With
Keren, in Finance, Dong Kim
July 12, 2017
A+ all around I was extremely pleased with my buying experience. I felt not at all pressured, totally informed, respected and treated well. This was a pleasant surp I was extremely pleased with my buying experience. I felt not at all pressured, totally informed, respected and treated well. This was a pleasant surprise from previous car buying experiences. Chan, Irving, and Melvin were all AWESOME! I highly recommend Rick Case. More
by afouquet1
Employees Worked With
Chan, Irving, and Melvin
July 11, 2017
After car buying survey I had a great experience leasing a car for the first time. Everyone at Rick Case was very helpful and was great to work with. I had a great experience leasing a car for the first time. Everyone at Rick Case was very helpful and was great to work with. More
by okg0001
Employees Worked With
Emmanuel Kubandi
