Rick Case Hyundai Duluth

Overall Bad Experience, Do not buy from Rick Case Duluth We purchased a CPO 2015 Azera from the Duluth location after being a loyal BMW customer to find out that Hyundai CPO and Rick Case CPO have two totall We purchased a CPO 2015 Azera from the Duluth location after being a loyal BMW customer to find out that Hyundai CPO and Rick Case CPO have two totally separate definitions and it's all a play on words. First, the car had 2 slick bald tires (Both CPO's read tires have to have a certain amount of tread depth) so the car had obviously not gone through the 150 point inspection as it should have before being sold. We purchased the car at night and in the rain so it was hard to tell, this is where trust comes in to play as it should have been taken care of already. Second, "Car only comes with one key fob and no manual key says RL" (The worst employee at Rick Case, Mr. no personality) What car only comes with one key fob and no actual key you may ask? Rick Case Duluth cars that's what cars only come with this fine option. (My wife is pissed at this point because it's her car) We came in four days later (Trip #2) noticed that everybody involved in the car sale only looked at the ground, would not make eye contact or ask "Hi how are you". We made enough noise on the sales floor that we got to discuss our experience with the general manager Chris Smith who graciously took our complaints on the chin, had two new tires installed and approved second key fob. (Chris is an Ex BMW employee which is where he got his customer service training from and just took care of the issue. Thanks, Chris!) later on we received word that the second key fob (trip #3) was in but the key maker machine could not make mechanical keys that worked in the vehicle so we picked up the second key fob and amazingly it worked and were told that we could come get the keys when they arrived from Hyundai. Received call that they keys were in (trip #4) Keys worked because they did not come from Rick Case Duluth. We also bought the extended Rick Case warranty because we were told by finance dept personnel that the vehicle came with a 3yr\36k warranty, wrong! The vehicle is actually covered for 5yr\60k so no need for the warranty anymore. We were told by finance that if we wanted to cancel the warranty at any time that we could do so, wrong again! Finance company will not change the monthly payment but did receive the check back from the Rick Case warranty dept so still not sure how that is going to play out but pretty sure in their favor somehow. So the moral of this story is do not take you're business to Rick Case in Duluth as we would have gladly spent the additional 10-15K to purchase another vehicle from BMW. Rick and Rita Case, you're dealership really sucks at this car selling customer service fake award winning thing. We don't trust you or like you and will take our message far and wide across the state of GA. We would be glad to pay you in Rick Case bucks which will be as worthless as the illusion of you're crappy dealership, I hope you all have a horrible sales quarter, I gave you 4 thumbs down out of 4. Oh, I don't want to forget the 17 unanswered calls and emails from a wide range of Rick Case Duluth's Staff to get the warranty worked out and to receive our original paperwork that was emailed (Not) then mailed (Not) then mailed again. More

Bad Experience Did not Like the example of him as a Leader would not Visit Dale Allen Again Just bought second car and he's the worst Not Leadership Greatness at Al Did not Like the example of him as a Leader would not Visit Dale Allen Again Just bought second car and he's the worst Not Leadership Greatness at All Everything else was Great Except His Finance Rm never again More

CUSTOMER SERVICE FIRST!! The staff at Rick Case Hyundai made our experience a pleasure! From the salesman(Ali), service to the GM(Will), Customer Service was always first! The staff at Rick Case Hyundai made our experience a pleasure! From the salesman(Ali), service to the GM(Will), Customer Service was always first! More

Recent Hyundai Purchase You hear plenty of complaints about car dealerships but not too many good reviews. I wanted to share a pleasant experience I had. I purchased a Equu You hear plenty of complaints about car dealerships but not too many good reviews. I wanted to share a pleasant experience I had. I purchased a Equus from Rick Case this weekend. The salesman was knowledgeable about the car and was customer service oriented. The management team at Rick Case were very concerned with my experience, checking in with me several times throughout the car purchasing process to ensure I was satisfied. Even after the sale, they followed up with me one last time and provided business cards with their direct lines to call them with questions or issues I may encounter. I will return to this dealership when it is time for my next car. More

More Than I Ever Expected! When we visited Rick Case Hyundai I had already picked out a car at another dealership and I was only there because my husband insisted we go there be When we visited Rick Case Hyundai I had already picked out a car at another dealership and I was only there because my husband insisted we go there before we signed the papers and I agreed to humor him. I had already picked out a Volvo xc60 and that is what I wanted. I didn't want to look at anything else. But from the minute we stepped out of the car there was a certain energy among the sales people that I had not seen anywhere else. My husband had stopped in the day before and Mr Baptiste had set him up with a wonderful salesperson. Chianna, was young, motivated to sell, and took our needs and wants into consideration with every car she showed us. No less than 4 salespeople asked us if we were being helped. We've been looking for a car for a couple of weeks so we've visited many dealerships and we have been on some lots for 15 minutes without one person ever approaching us. I still wasn't sold on a car but I was very impressed with everyone we came in contact with. Mr Baptiste offered to let us test drive the car and return it the next day. That is what sold me. By the time I was home we had decided that was the car. We didn't even go and look at anything else. We love the car but I must tell you it was the combination of the excellent customer service, as well as, the warranty and culture of the dealership that sealed the deal. From sales to financing we felt that everyone was working to make the experience as easy and pleasant as possible. Dale worked his magic and put together a great deal. I will send my friends, family, and neighbors to see Mr Baptiste and his team. He has done an incredible job of developing an exceptional sales team. Thanks to all of the people at Rick Case Hyundai! More

2017 Tucson Love Hyundai and Rick Case dealership. Traded my 2015 Sonata for the 2017 Tucson. Both are excellent vehicles, the Tucson has fewer blind spots, and i Love Hyundai and Rick Case dealership. Traded my 2015 Sonata for the 2017 Tucson. Both are excellent vehicles, the Tucson has fewer blind spots, and improved back up camera. More

Excellent Customer Service Top rating for Ms Regina. From the moment I walked into the door until I left the building she showed me the up most respect, very warm welcome, knowl Top rating for Ms Regina. From the moment I walked into the door until I left the building she showed me the up most respect, very warm welcome, knowledgeable, nice personality. More

Excellent Service It is refreshing to work with a dealership that looks to meet YOUR needs! I will recommend Rick Case to anyone that asks and look forward to being a l It is refreshing to work with a dealership that looks to meet YOUR needs! I will recommend Rick Case to anyone that asks and look forward to being a lifelong customer. More

Getting the job done Long story short , I was in a wreck. Car was a total loss. The staff and my salesperson was very sympathetic towards my loss of my vehicle. But very e Long story short , I was in a wreck. Car was a total loss. The staff and my salesperson was very sympathetic towards my loss of my vehicle. But very enthusiastic and eager to find me the right car for the right price to ride home that day. My salesperson was very skilled and knowledgeable as always. I thank you Mr. Kubandi and team for your stellar service. More

Happy new Tucson Owner! I did about a months worth of research on at least 12 different car makes/models before finally deciding on the 2017 Hyundai Tucson Sport Turbo. The d I did about a months worth of research on at least 12 different car makes/models before finally deciding on the 2017 Hyundai Tucson Sport Turbo. The dealership salesperson(s) were not pushy at all since they saw I came in with a binder full of notes and comparison spreadsheet on all the cars I had test drove. They understood my needs and did not try to up-sell me but instead worked with me to make sure I drove off the lot with the new car I wanted! Thank you to all the folks at Rick Case Hyundai for all the years of professional service! More