Rick Case Hyundai Duluth

Great with standard line, not so much with luxline Sales floor team was friendly and knowledgeable of standard line. I purchased an Equus, and some of the "luxury" features and services stated when I Sales floor team was friendly and knowledgeable of standard line. I purchased an Equus, and some of the "luxury" features and services stated when I researched online are only available on the NEW 2017 cars at Rick Case. The sales person had an issue setting up the bluelink free trial and my Hyundai website. Only when I tried to set up these services online myself on Mon 1/6, did the non responsiveness begin. I needed to schedule a follow-up visit to repair chipped paint. I called to schedule a valet pick up within a week of purchase. Only after calling the dedicated Equus customer service line and bluelink myself did I learn that the dealership has to set up certain services. The "At your service" luxary benefit was not honored on my 2016 vehicle although I am the first retail owner of the vehicle, and there were 690 miles on the car the day I purchased (1/14/17). Still no follow-up after being told by the Equus customer service team that my concerns have been escalated to Adam, a manager at Rick Case. Love my car, but don't look for the luxury perks or service from Rick Case Hyundai unless you are dropping big bucks on a 2017 newly renamed G80 or G90 with 500 miles or less on it. Although the Rick Case team will not get more of my business, Regina and RL were nice and the Hyundai brand is solid. More

Repeat Customer This is the second car I have purchased from Rick Case Hyundai and I would not hesitate to turn should I ever be in the market for another Hyundai veh This is the second car I have purchased from Rick Case Hyundai and I would not hesitate to turn should I ever be in the market for another Hyundai vehicle. More

very satisfied customer Hamilton did an excellent job in showing both my wife and I the different vehicles that we were interested in. after finally deciding on a particu Hamilton did an excellent job in showing both my wife and I the different vehicles that we were interested in. after finally deciding on a particular vehicle we were introduced to Dale Allen who found us better financing than what we walked in with. They were not pushy, like so many other dealerships, instead were very patient and very thorough to answer all our numerous questions. I have yet to use their service department but if it's anything like their sales department I'm sure my upcoming visits will go well. From my experience without question would recommend these folks to check out if you're looking for a car. More

Great car & purchase experience Came back for my 2nd time in 5 years to purchase yet another vehicle. Mostly, I appreciate the salesman taking the time to answer my questions & meet Came back for my 2nd time in 5 years to purchase yet another vehicle. Mostly, I appreciate the salesman taking the time to answer my questions & meet my vehicle needs. I never felt pressured or rushed during my purchase. I'll be coming back for a 3rd purchase in a few more years. More

Amazing experience Thank you for your expert service, I will be doing business here for a long time. Very friendly and knowledgeable, and the price was affordable. Thank Thank you for your expert service, I will be doing business here for a long time. Very friendly and knowledgeable, and the price was affordable. Thank you again, and I will see you soon. More

My Experience EXCELLENT service!!! Joseph is an AMAZING salesperson. He is knowledgeable, professional, pleasant and personable. He extended himself beyond the requ EXCELLENT service!!! Joseph is an AMAZING salesperson. He is knowledgeable, professional, pleasant and personable. He extended himself beyond the requirements of his position to ensure that my vehicle needs and expectations were met. I would recommend his services to anyone in the market for a vehicle. More

No Pressue Sales - REFRESHING!! We were pleasantly surprised to find new car buying has taken a turn for the better since 2002, the last time we purchased a new car. The folks at Ri We were pleasantly surprised to find new car buying has taken a turn for the better since 2002, the last time we purchased a new car. The folks at Rick Case Hyundai did themselves proud! No high pressure sales and we felt we were their priority for the day. Thanks for such a stress-less experience and taking the time to help us find our perfect vehicle at the perfect price! More

Happy customer !! I'm very happy n my son loves his gift !!defitely will return for future business.. Henry is awesome person and he always exceeds his performance !! I I'm very happy n my son loves his gift !!defitely will return for future business.. Henry is awesome person and he always exceeds his performance !! I will definitely recommend to my family and friends!!! More

fair I had a fairly ok experience with your dealer crew. I am fine with what I had from your salesperson. It was a ok to buy Hyundai car from you. I had a fairly ok experience with your dealer crew. I am fine with what I had from your salesperson. It was a ok to buy Hyundai car from you. More

Buying experience I had a good experience at Rick Case. Everyone I had contact with was pleasant and helpful. Even the people who were not directly helping me were cou I had a good experience at Rick Case. Everyone I had contact with was pleasant and helpful. Even the people who were not directly helping me were courteous and friendly. More