Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rick Case Hyundai Duluth
Duluth, GA
1,110 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
Filter Reviews by Keyword
By Type
Showing 1,110 reviews
January 08, 2017
Above Average Buying Experience Although we were met by the 'manager', never saw him again. Our appt. salesman was very nice and took us on our test drive and wrote down information, Although we were met by the 'manager', never saw him again. Our appt. salesman was very nice and took us on our test drive and wrote down information, but then immediately handed us off to someone else to make the deal. And even he had to get 'permission . Why so many folks involved in just one deal? But the deal was fair, and we left with our vehicle. Only wish they had checked tire pressure before delivery -- tires were 7 psi overinflated. Overall probably a little above average experience, especially in finance. More
by JLJHUGHES
Verified CustomerEmployees Worked With
Can't remember his name., Henry Olowu, Chelsea Runkel
January 05, 2017
Good experience...long, but productive! I love my Hyundai! I had done extensive research on what I wanted and a fair price to pay for my car. The saleswoman I worked with was very helpful and friendly. I was I had done extensive research on what I wanted and a fair price to pay for my car. The saleswoman I worked with was very helpful and friendly. I was at the dealership for five hours, a little too long for my liking, but I did leave with a car! More
by paulaandtom
Employees Worked With
I saw 3 other "supervisors", and a gentleman who was a corporate Hyundai rep., Regina Gladmon
December 27, 2016
Rick Case experience If you want a truly remarkable buying experience with purchasing a high end Hyundai luxury care than Rick Case is the place to go. From start to finis If you want a truly remarkable buying experience with purchasing a high end Hyundai luxury care than Rick Case is the place to go. From start to finish the sales staff is both friendly and professional. My first experience with Rick Case got me out or my Mercedes S-class and there has never been any regrets. This is my second purchase experience buying the Genesis G90 and so far there have been no regrets. Whenever I have called someone at Rick Case if the person I was calling wasn't available I got an immediate call back within a reasonable amount of time. You can't go wrong with Rick Case. I recommend Highly. More
by walter3
Employees Worked With
Eric Kim, Trey Shumake and the lady who put me in a loaner. Don't see or recall her name., Henry Olowu, Dong Kim
December 25, 2016
Great Experience I had a great experience purchasing my new 2017 Hyundai Elantra. My sales rep Joseph Padovano was great and very informative about the whole process. I had a great experience purchasing my new 2017 Hyundai Elantra. My sales rep Joseph Padovano was great and very informative about the whole process. My experience was different from the other times that I purchased cars. It was very stressful and took all day but here at Rick Case Hyundai It wasn't stressful at all. Everyone was very kind and made me feel welcomed. I will definitely be back for my next car. Thanks More
by judy_mohamm43
Employees Worked With
Joseph Padovano
December 24, 2016
Love it! I love my new Tuscon! It is just wonderful! I cannot say enough good things about Hamilton either! He is simply the best salesman I have ever worked w I love my new Tuscon! It is just wonderful! I cannot say enough good things about Hamilton either! He is simply the best salesman I have ever worked with! More
by mere0619
Employees Worked With
Hamilton Dueberry
December 23, 2016
Great experince I can only speak on what I have witnessed and it was a great experience shopping at Rick Case... Thanks a million. I have shared the 20 year and 200,0 I can only speak on what I have witnessed and it was a great experience shopping at Rick Case... Thanks a million. I have shared the 20 year and 200,000 warranty with my close friends... More
by gray2153
Employees Worked With
Joseph Padovano
December 19, 2016
Blessing I went to see if i could get something newer and efficient...i got exactly that. A 2017 Hyundai Elantra with a very low a.p.r and a decent monthly pay I went to see if i could get something newer and efficient...i got exactly that. A 2017 Hyundai Elantra with a very low a.p.r and a decent monthly payment. The people that helped me were Henry, Richard Williams, and Eric Kim. God sent me there for a reason and i cant thank him enough. More
by awilliams6215
Employees Worked With
Eric Kim, Henry Olowu, Richard Williams
December 18, 2016
Informative Very knowledgeable staff who were also very hospitable and took time in trying to accommodate me and helped me to get the best deal possible.Thanks to Very knowledgeable staff who were also very hospitable and took time in trying to accommodate me and helped me to get the best deal possible.Thanks to all who did their best to accomplish the transaction. More
by rbrown52
Employees Worked With
Radlya Hartley, Emmanuel Kubandi
December 17, 2016
great I had great time to purchase the new car from Chan Park. He was very kind, knowledgeable for his job and customer care. I like to give a thums up to e I had great time to purchase the new car from Chan Park. He was very kind, knowledgeable for his job and customer care. I like to give a thums up to entire dealership More
by leone.jlee
Employees Worked With
chan park, Dong Kim, Jonathon Kim, Chelsea Runkel
December 15, 2016
N/a Been a pleasure to work with you. Thing come out how I expected. Thank you for all your time. Hope you have a wonderful Christmas. Been a pleasure to work with you. Thing come out how I expected. Thank you for all your time. Hope you have a wonderful Christmas. More
by thuykieu
Employees Worked With
Kelly Smith
