Rick Case Hyundai Duluth

I scheduled an appointment for my (fully covered under factory warranty) Genesis G80 for service repair on my A/C on 09/01/2023. I advised them of the issue of the freon gas leak within the vehicle cabin. factory warranty) Genesis G80 for service repair on my A/C on 09/01/2023. I advised them of the issue of the freon gas leak within the vehicle cabin. I was advised that the earliest appointment would be on 09/25/2023 @ 9:30am. I arrived at the facility at 9:00am, only to wait in line to get checked in at 10:24am. After sitting in the waiting room for approximately three hours, I was advised that the service tech would not be able to run the proper tests on my vehicle on this date. The service rep apologized and provided me a Lyft ride home. After being home approximately 2hrs, I received a call from the facility stating my vehicle was ready for pick-up, stating the tech re-filled the freon, which is not covered under warranty, therefore services rendered was my responsibility. Upon picking my vehicle up, within three days, all of the freon gas had leaked out again. I called corporate Genesis and was advised to have my vehicle serviced at Genesis of Atlanta, as all A/C services are fully covered under my warranty. I advised Genesis of Atlanta of the freon leak in the vehicle cabin & the incorrect inspection from Rick Case Hyundai. Upon Genesis of Atlanta inspection, after dye insertion, they determined the evap core (inside the dash) was leaking and needed to be replaced, in which it took 15 days for parts & labor to be completed. I called my service advisor - Destiny Moss-Gallen at Rick Case Hyundai Duluth to express my experience from their facility, and my overall dissatisfaction of my entire ordeal. I expressed to her my refund request, based on the total disaster of my service experience. She advised me, I should have brought my vehicle back to Rick Case Hyundai Duluth, instead of taking it elsewhere and having it properly inspected & repaired. Throughout the ownership of my Genesis G80 & GV80, I’ve never experienced such a disregard for my dissatisfaction of services rendered. More

Victoria Cruz was my service advisor and her customer service skills are excellent she was very close to the estimated wait time and was very thorough explaining everything being done to my vehicle. service skills are excellent she was very close to the estimated wait time and was very thorough explaining everything being done to my vehicle. More

Excellence in both sales and service. Love this location! I will buy all my vehicles from this store. Love this location! I will buy all my vehicles from this store. More

If zero stars was an option… I bought a genesis gv80 prestige which began having transmission problems less than 60 day of ownership. The vehicle was in this dealers care for almost 2 and a half months prestige which began having transmission problems less than 60 day of ownership. The vehicle was in this dealers care for almost 2 and a half months while they figured out the problem which resulted in a new transmission - it’s on it’s way back for more problems the week we received it back. And they even twisted the knife by sending our $90,000 lemon home to us covered in dust and dirt. Thanks Rick case for making me regret every penny of this awful experience. There is no customer service here - no one at this dealer or manufacturer cares. The concierge service they offer is complete vapor - it simply doesn’t exist. They do not communicate anything - ever - you will need to beg them and the will make you feel like a problem regardless. The management does not care and will not help - don’t bother calling they don’t call back ever. This bit about “treating every customer like a friend” is absolutely insulting and offensive in context with how they treat people - none of my friends or acquaintances would ever treat people like this - rick case and genesis should be ashamed. PS; before even thinking of buying anything from them come to the dealership on a Saturday morning and stand in the excruciatingly long line of unhappy owners and see for yourself if my experience resonates - I’m not alone. Run away from this dealer and do not buy a Hyundai or genesis. More

Was greeted by a greater this morning when I brought my car in for an oil change. Very nice young man. Also was greeted well at the service desk by a nice young man. Overall experience today what's excelle car in for an oil change. Very nice young man. Also was greeted well at the service desk by a nice young man. Overall experience today what's excellent. Thank you More

I've been coming here for about 8 years. I very much appreciate the service associates for always taking good care of my cars needs. I'd like to thank Victoria for great service today! I very much appreciate the service associates for always taking good care of my cars needs. I'd like to thank Victoria for great service today! More

Fantastic dealership to work with. Would come back again. Come see Roberto! He is awesome! Would come back again. Come see Roberto! He is awesome! More

Today I had the worst experience since I arrived in this country! I went to the dealer to change the oil in my car as always! the person offers me a package of three options to be financed for three months country! I went to the dealer to change the oil in my car as always! the person offers me a package of three options to be financed for three months for the oil change. I tell him no! I just want an oil and filter change and he insists on the options package I say no! I just want an oil change and an air filter change! He does the paperwork and asks me, are you going to wait here or are you going to call you when it’s ready? and I ask him how long does it take? He told me that two and a half hours, because I went without an appointment, I left! Given that they did not call me, I returned to the dealer and to my surprise, the person who attended me gave me one of the three options that at first I told him I did not want! Well, he took me to the manager's office because I told him I wasn't going to pay and the manager was very rude and dismissive, she kept my car keys in her pocket and told me that the truck couldn't leave there until I paid. ! I explained to her many times that she didn’t select that package and she told me to get out of her office! The treatment towards me was very racist! The manager's attitude was never to help me, only to make me pay, knowing that it was a mistake by that person! I had to pay the $500 dollars because I couldn't get my car out, the manager lowered the debt since the amount was $789. I'm not going back to that place because it was a hard time what they put me through and they made me feel as if I I would have stolen! the manager's racism was very evident! More

I was looking to purchase a brand new 2023 Santa Fe Limited. I was early on in my shopping journey but I knew this was the car for me. When it came to talking prices, Steve Fricks, the sales manager, w Limited. I was early on in my shopping journey but I knew this was the car for me. When it came to talking prices, Steve Fricks, the sales manager, was nothing but rude and insulting. The quoted price provided was a few thousand dollars above my expectations and I voiced my concerns. Instead of educating me on the dealership's landed cost on the vehicle and nicely explaining why he couldn't meet me any lower than what he quoted, he grabbed the paper with the original quote and walked away. It's unfortunate because I ended up getting quotes from several other metro-Atlanta Hyundai dealerships the next day with very similar quotes and ended up purchasing from the Jim Ellis Hyundai of Kennesaw for the exact same price, but with much better customer service. Treat your customers with a little respect and calmly educate them when you disagree on the numbers and you might earn more sales. Avoid this Hyundai dealership at all costs. More

On March 13, 2023 I took my car for a Safety Service Recall. I had emailed several times the customer representative to make sure the part and everything was fine for the service. Why? because they Recall. I had emailed several times the customer representative to make sure the part and everything was fine for the service. Why? because they had made me waste my time the first time I took my car to this same dealer on January 17th 2023. I had made an appointment a week in advance or so and I had asked for this safety recall and others that did not apply to my vehicle. I bought this car for my 17th year old daughter and checking on this was and it is CRITICAL for my family piece of mind. Our daughter is driving this car and the word SAFETY is very delicate and important, specially along with the word ABS. So we are insisting on getting this done ASAP. Well they called me today to say the part is not available again. This is BEYOND my understanding, patience, and my self being. They do not care about the customer's time and efforts and SAFETY seems like it. I would avoid this dealer in going forward. More