Rick Case Hyundai Duluth

New Auto Purchase I have never had car buying experience so smooth and comfortable like this time. Our intension were just to see about the 2016 Sonata Hybrid model. T I have never had car buying experience so smooth and comfortable like this time. Our intension were just to see about the 2016 Sonata Hybrid model. The very first second we walked in to showroom we were greeted with friendly sales person Chan Il Park and might mentioned that both my wife and I did not feel pressured to make the purchase. I wished all buying experience is as smooth and comfortable. Thanks to everyone for this great service. More

Great Expectations Blessing is a super sales person. The hamburgers were great on Memorial Day. We're glad that we were able to get a new Genesis that was on sale for th Blessing is a super sales person. The hamburgers were great on Memorial Day. We're glad that we were able to get a new Genesis that was on sale for the lease with good discounts. More

Amazing Service!! Henry was amazing and a very helpful salesman!! He made sure to answer any questions I had about the car I purchased. I would highly recommend him to Henry was amazing and a very helpful salesman!! He made sure to answer any questions I had about the car I purchased. I would highly recommend him to others that are trying to purchase a car! More

well done Straight to the point: I did everything he ask, and he delivered. My best experience with Hamilton (rick case). Dueberry on point, thank you! Beautif Straight to the point: I did everything he ask, and he delivered. My best experience with Hamilton (rick case). Dueberry on point, thank you! Beautiful More

Sneaky I bought a 2015 car last week from Rick Case in Duluth. I had looked at the car (2015 Hyundai Tuscan) a few days earlier and shopped around at other d I bought a 2015 car last week from Rick Case in Duluth. I had looked at the car (2015 Hyundai Tuscan) a few days earlier and shopped around at other dealerships. Most of the negotiation was done via the phone. The price I was higher due to add-ons (warranties, etc) they said were included, then when I got to financing they said weren't. That aside, while I was in financing, signing papers, they were 'getting the car ready'. What this means is they were stripping everything out of the car that wasn't sewn in. The car mats were gone, the trunk mat,cargo cover, down to the valve stem covers, etc (all of which were in the car when I looked at it). I was told someone must have put them in another car. They did nothing to fix the issues. Salesman finally got me front seat floor mats but then I also got shorted on gas - was supposed to have a full tank, I got a quarter tank. Yes they are little fixes but basically I was missing a few hundred dollars of random things. As the salesman was putting the decal on the license plate of this 'certified pre-owned car' with supposedly no issues, I notice the tail-light was cracked on the driver side. The salesman had to go talk to the manager. I got the extended super duper warranty and I hadn't moved the car an inch. Manager said 'AS IS' and it was already mine. They refused to note it in the paperwork. The promised year of oil changes went down to two free oil changes then the paper only says for one. I still got a great car, just felt like I was dealing with a dealership that plays a shell game. Not looking forward to dealing with them in the future. More