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Rick Case Hyundai Duluth
Duluth, GA
1,124 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,124 reviews
January 26, 2023
I bough my first totally new car through Rick Case because of their claims of warranty and customer care. The electric systems fail, the knock sensor has been replaced twice, the paint failed and the because of their claims of warranty and customer care. The electric systems fail, the knock sensor has been replaced twice, the paint failed and the car is exhibiting signs of engine failure. They never cover anything, they try and charge a diagnosis fee and then can’t diagnose the problem, they won’t submit things to Hyundai usa. They do not stand behind their product, they treat customers like crap. It takes over 2 weeks to get checked Inand then they keep your car for days before a mechanic see it. The reps are confused constantly- I had one person tell me there was no oil in the car( it was full) another tell me a diagnosis was going to be over $800, while the next person said it was $200 the same service. They are a SCAM. Don’t buy a car from them, you will be very sorry More
by Moriah100
Employees Worked With
Not shown
January 02, 2023
I worked with William and Bongsu Choi William was my sales consultant, Bongsu the manager. I can I. Initially thinking I wanted a different vehicle. They walked me thru the pros and cons. They showed me sales consultant, Bongsu the manager. I can I. Initially thinking I wanted a different vehicle. They walked me thru the pros and cons. They showed me new and used vehicles Helped me make a decisions that was best for me. These gentleman are wonderful. Highly recommend this dealer and these gentleman. More
by Happy Tucson owner
Employees Worked With
William chase sales, Bongsu Choi sales manager
December 15, 2022
Went to get my oil changed, they told me to expect two hours but had it ready in less than an hour which is great! Their sales staff is also nice, Carlos Velez is excellent! hours but had it ready in less than an hour which is great! Their sales staff is also nice, Carlos Velez is excellent! More
by roxana.castillo96
November 03, 2022
Do not purchase your vehicle here. They tried to trick me into either accepting a high APR loan, or pay extra money on the car (more than we had agreed to in the paperwork) by hiding t They tried to trick me into either accepting a high APR loan, or pay extra money on the car (more than we had agreed to in the paperwork) by hiding the MSRP of the car and instead presenting only a "dealer rate". They will use all underhanded tactics in the book to get more money out of you. Please go to a different dealer who will make you leave feeling happy and proud of your purchase, rather than feeling cheated. More
by Patrick
Employees Worked With
Rupert Solomon
November 03, 2022
Service experience was terrible. Initial service advisor did not pick up calls or communicate updates for a week so had to leave messages with Sales and Service managers. Picked up c Initial service advisor did not pick up calls or communicate updates for a week so had to leave messages with Sales and Service managers. Picked up car after it was completed, gas tank was low and car exterior was filthy. They quoted 2-3 hours to wash the car so I left with a dirty car. More
by Jr
Employees Worked With
Alex Langess
September 12, 2022
Now we are encountering an issue. Since the payoff we are going on 9 months and the lien has not been released. I'm thinking that maybe a class action lawsuit might resolve all of t Since the payoff we are going on 9 months and the lien has not been released. I'm thinking that maybe a class action lawsuit might resolve all of these issues. More
by Walt Abernathy
Employees Worked With
Maceo Williams Finance Manager & Mark Johnson Sales Manager
August 25, 2022
I submitted an inquiry on a Tucson hybrid and after receiving an email from the sales manager and a sales associate, they never bothered to respond to my call or email for follow up. I guess this is ho receiving an email from the sales manager and a sales associate, they never bothered to respond to my call or email for follow up. I guess this is how dealers do business now? More
by CB_2013
Employees Worked With
William Stowe, Daniel Marcy
