Rick Case Hyundai Duluth

Got a recall letter and took my car in - Rick Case said they had to examine the car to see if it was eligible (even though I had the letter). They inspected the car and said they'd order the recall fix and they had to examine the car to see if it was eligible (even though I had the letter). They inspected the car and said they'd order the recall fix and then went on to try to sell me several other services. They never called about the repair - called 2 months later and again they tried to pressure me into overpriced and in some cases unnecessary work. The service tech (Alex) told me that I should get new spark plugs at 56k miles. Any google search will tell you that Genesis recommends new spark plugs at 97k miles. All of the services they offered were overpriced, even for a dealership. No return phone calls from Tammy. Bait and Switch Operation - avoid Rick Case. More

Don’t buy from Rice Case. Terrible service!!Could be Don’t buy from Rice Case. Terrible service!! Could be great cares but disastrous service. The dealer has not stood behind me when the engine failed i Don’t buy from Rice Case. Terrible service!! Could be great cares but disastrous service. The dealer has not stood behind me when the engine failed in my Hyundai. “Just to bad.” Hyundai offered me a rental car so I rented one because I could do without a car. But I not been reimbursed now after 2 months. John H More

Horrible service and unethical. I was interested in a Hyundai Santa Cruz that was at this dealership. When we arrived to look at the vehicle, the advertised price (on their web page) was increased by alm Hyundai Santa Cruz that was at this dealership. When we arrived to look at the vehicle, the advertised price (on their web page) was increased by almost $6000 worth of cheesy add-ons (paint protection, interior protection, window tinting) that are very cheap for the dealership to add on, but obviously a built-in, unadvertised profit add-on. Very misleading and disingenuous at best, false advertising at its worst. Regardless, we were able to put together some numbers with the sales person and sales manager and I was to return the following morning with my car to evaluate for a trade-in offer. I asked repeatedly to put a deposit or hold the car as we planned to purchase the next morning, but my deposit and hold was repeatedly refused. This morning a service light came on in my Lexus, so I texted the salesperson that I was taking my car to the Lexus dealer to evaluate the issue so they could properly evaluate the trade-in and would be on my way afterwards. I also texted when I had left the dealership and was driving there. While driving, I got a text message from the salesperson that the truck had been sold. When I arrived at the dealership, the Sales Manager told me that he sold the truck although he knew that we had agreed last night pending my trade-in evaluation and he knew I was on my way there. Very shady and unethical dealership - from the outrageous $6K markup with undesirable dealer add-ons to the shady underhanded dealings of selling the truck when we already had an agreement pending trade-in numbers and they knew I was on my way. A huge contrast to the outstanding customer service I have always received from Nalley Lexus. Hyundai should remove their brand from this dealership. More

Their new car prices are much higher due to "mandatory" dealer accessories that run up the price by thousands of dollars. I hope they advertise their dealer accessories price more prominently on their webs dealer accessories that run up the price by thousands of dollars. I hope they advertise their dealer accessories price more prominently on their website and let customers make the choice of engaging with them. I wasted a lot of time by believing what I saw on their website, only to be surprised when I walked into their dealership. More

Adrian C was amazing. I would say his clients are his first priority and I could not have been happier I also know that the Hyundai is very safe first priority and I could not have been happier I also know that the Hyundai is very safe More

We purchased a Palisade and were told we would receive free oil changes. The car alerts us to the need for an oil change every 3500 miles but Case says the free oil changes are done every 7500 miles. Ca free oil changes. The car alerts us to the need for an oil change every 3500 miles but Case says the free oil changes are done every 7500 miles. Case must know more about maintaining the vehicle than the manufacturer. I find the situation to be a problem!! More

I am interested in the new Hyundai Santa Cruz. They called me to come talk to them about purchasing one and when I got there they didn’t even have one in stock. I was a little annoyed and told them to called me to come talk to them about purchasing one and when I got there they didn’t even have one in stock. I was a little annoyed and told them to call me when they had one in stock that I could drive. They call me on Thursday morning and said that it would be in sometime during the day. I again reiterated to call me when it was available to see. They called Thursday evening and said that it was there and would be ready to see on Friday morning. I went Friday evening after I got off from work and they had the exact vehicle that I was looking for. I checked the sticker price and noticed that there was about $1000 added for mats and miscellaneous addons which I was okay with. Then the salesman pointed out the dealer added fabric and paint protection, window tint and door edge guards that added a total of $5900. to the price. I told the salesman that I didn’t want any of those addons a he basically said that it comes on all vehicles and they couldn’t change it. I immediately left and will purchase one elsewhere. More

When I entered Rick Case Genesis, I was greeted by Sean. He thoroughly explained the features and benefits of the car. It was a pleasant experience and ended up buying a GV70. He thoroughly explained the features and benefits of the car. It was a pleasant experience and ended up buying a GV70. More

Don’t buy a car here. Salesman was great everyone else is awful. Have been here 3 times for a minor problem on a new car. Every time it has been a half day or more of just sitting in the service department. awful. Have been here 3 times for a minor problem on a new car. Every time it has been a half day or more of just sitting in the service department. The service department is rude and the sales manager is a liar. He told me bc I had so much trouble the car would be picked up and I would have a loaner, didn’t happen. Will never buy here again. More