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Rick Case Hyundai Duluth
Duluth, GA
1,109 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,109 reviews
May 30, 2013
I just bought a Hyundai Sonata Limited last night. It was a very pleasant experience thanks to our sales man Brett Bauer. We got an excellent deal. I had already shopped around and got 2 quotes, he was was a very pleasant experience thanks to our sales man Brett Bauer. We got an excellent deal. I had already shopped around and got 2 quotes, he was able to beat them both plus give me double the powertrain warranty. Points toward service. I also liked they didn't work on commission, but a base pay and on their customer service they give through reviews like this. Everyone was very friendly and helpful. The only reason I gave 4 stars instead of 5 was because they were pretty busy and had to spend a lot of time waiting around for finance guy... and then for car to finish getting detailed. But was worth it! More
by gracielynnrn
Employees Worked With
Brett Bauer
May 22, 2013
i visites Rick Case in Duluth the staff os is very i visites Rick Case in Duluth the staff os is very attentive specially Manish who helped me to decide for wich car i should choose.Thanks .to me h i visites Rick Case in Duluth the staff os is very attentive specially Manish who helped me to decide for wich car i should choose.Thanks .to me help More
by mathisofi
May 21, 2013
I PURCHASED A HYUNDAI ACCENT......I JUST WANT TO COMMENT ON THE GREAT SERVICE I RECEIVED FROM FRED SCOTT AND WAYNE VILLIAO..THEY MADE ME FEEL COMFORTABLE ABOUT MY PURCHASE. THERE WAS NO PRESSURE TO GET A CA ON THE GREAT SERVICE I RECEIVED FROM FRED SCOTT AND WAYNE VILLIAO..THEY MADE ME FEEL COMFORTABLE ABOUT MY PURCHASE. THERE WAS NO PRESSURE TO GET A CAR AND WAS WILLING TO WORK WITH ME I RECOMEND RICK CASE HYUNDAI More
by MKCOLLINS
Employees Worked With
wayne villiao
May 21, 2013
My wife and I had worked with three different dealers with a 100 mile radius to help us select a particular model Sante Fe Sport. All of the other dealers we worked with were unable to provide the car we with a 100 mile radius to help us select a particular model Sante Fe Sport. All of the other dealers we worked with were unable to provide the car we were looking for. Once we even paid a deposit on one, and they couldn't even get the car they had promised us. Once we went to Rick Case Hyundai, it was like a brand new world. Very professional and friendly sales representatives who worked hard to get the perfect car for us. Once we told them what we were looking for, we were able to locate the car, talk pricing, and sign paperwork within about four hours. The sales representative, sales manager, and finance manager were all very accommodating and friendly. It was a great experience working with them. Once we signed on the car, the sales representative drove it to us two days later, (about 80 miles away). I would definitely recommend purchasing a car from Rick Case Hyundai (Duluth, GA) and working with Manish Rajpurohit. He is very polite, knowledgable, and worked hard to get us the car we wanted. More
by cdhill2424
May 16, 2013
I bought a 2013 Hyndaui Equus Ultimate from Rick Case and dealt with Larry Fitzpatrick. The whole deal was a total cockup. He misrepresented the vehicle as perfect, but it had bad damage on the undercarria dealt with Larry Fitzpatrick. The whole deal was a total cockup. He misrepresented the vehicle as perfect, but it had bad damage on the undercarriage. They refused to take care of damage. Casey Lloyd was aplogetic but did nothing to resolve the issue. The car was delivered out of state without any papers including a "drive out tag". Multiple calls, texts and emails have all gone unanswered. Having purchased many luxury cars I never felt a reputable dealership would not take responsibility for an employee. Needless to say I will never deal with Rick Case again. More
by arizonagolfer
May 15, 2013
Service people are always friendly, they listen to what you need done and the service is completed in a timely manner. I would recommend Rick Case Hyundai for the service department alone. David Santos i you need done and the service is completed in a timely manner. I would recommend Rick Case Hyundai for the service department alone. David Santos is one of the many nice, professional service department personnel that works there. Joyce Griffin More
by joygriffin
May 12, 2013
I was very shocked at how well the customer service was. Matt Hunter was my service adviser, and he was especially helpful to me with my service, he was able to get me in and out within the expected time fr Matt Hunter was my service adviser, and he was especially helpful to me with my service, he was able to get me in and out within the expected time frame and was very courteous and offered me a bottle water. Long story short, i will definitely be back for my next visit and i personally recommend Matt Hunter as your service adviser. More
by ron2516
May 09, 2013
Every time I go for service or to ask a question, I am treated with the utmost courtesy and respect. Mr.David Santos was the ultimate professional. He showed me the problem with my vehicle and explaine treated with the utmost courtesy and respect. Mr.David Santos was the ultimate professional. He showed me the problem with my vehicle and explained every detail of how they could be of service to me. The cashier Ms Chong Tennancour was especially helpful. She went above and beyond to get in touch with my insurance company so I could talk to them. My experience at Rick Case Hyundai from the day I entered and purchased my care to now has been an excellent experience. Eurita Callwoodt More
by eurita
Employees Worked With
Chong Tennencour, Chong Tennencour
May 08, 2013
Good service with friendly people! Daniel carefully explained all services to me and assisted me in making the right decision. The environment is very clean and I love the coffee while waiting for my c explained all services to me and assisted me in making the right decision. The environment is very clean and I love the coffee while waiting for my car to be completed More
by fbadejoh
Employees Worked With
David Santos
May 08, 2013
I came here to have my SUV serviced and had a wonderful experience with Sarah. She was very professional, and so helpful with everything! You can tell she is knowledgable with what she does. I will be comi experience with Sarah. She was very professional, and so helpful with everything! You can tell she is knowledgable with what she does. I will be coming back and requesting her! More
by cubbies88
