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Rick Case Hyundai Duluth
Duluth, GA
1,124 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,124 reviews
May 15, 2013
Service people are always friendly, they listen to what you need done and the service is completed in a timely manner. I would recommend Rick Case Hyundai for the service department alone. David Santos i you need done and the service is completed in a timely manner. I would recommend Rick Case Hyundai for the service department alone. David Santos is one of the many nice, professional service department personnel that works there. Joyce Griffin More
by joygriffin
May 13, 2013
I was very shocked at how well the customer service was. Matt Hunter was my service adviser, and he was especially helpful to me with my service, he was able to get me in and out within the expected time fr Matt Hunter was my service adviser, and he was especially helpful to me with my service, he was able to get me in and out within the expected time frame and was very courteous and offered me a bottle water. Long story short, i will definitely be back for my next visit and i personally recommend Matt Hunter as your service adviser. More
by ron2516
May 09, 2013
Every time I go for service or to ask a question, I am treated with the utmost courtesy and respect. Mr.David Santos was the ultimate professional. He showed me the problem with my vehicle and explaine treated with the utmost courtesy and respect. Mr.David Santos was the ultimate professional. He showed me the problem with my vehicle and explained every detail of how they could be of service to me. The cashier Ms Chong Tennancour was especially helpful. She went above and beyond to get in touch with my insurance company so I could talk to them. My experience at Rick Case Hyundai from the day I entered and purchased my care to now has been an excellent experience. Eurita Callwoodt More
by eurita
Employees Worked With
Chong Tennencour, Chong Tennencour
May 08, 2013
I came here to have my SUV serviced and had a wonderful experience with Sarah. She was very professional, and so helpful with everything! You can tell she is knowledgable with what she does. I will be comi experience with Sarah. She was very professional, and so helpful with everything! You can tell she is knowledgable with what she does. I will be coming back and requesting her! More
by cubbies88
May 08, 2013
Good service with friendly people! Daniel carefully explained all services to me and assisted me in making the right decision. The environment is very clean and I love the coffee while waiting for my c explained all services to me and assisted me in making the right decision. The environment is very clean and I love the coffee while waiting for my car to be completed More
by fbadejoh
Employees Worked With
David Santos
May 03, 2013
Thinking of buying a car from Rick Case Hyundai? A word to the wise, this is the home of soft spoken, sweet sounding excuses. We purchased a car 4/10/13. Since then I have spent hours on the phone and i to the wise, this is the home of soft spoken, sweet sounding excuses. We purchased a car 4/10/13. Since then I have spent hours on the phone and in person waiting on them to dispense all the money they owe. The dealership told me on 4/22 that they had been paid for the car. I'm still waiting on a check. I keep getting gentle soft excuses, but not all the money owed. Today is 5/3, yet another excuse. If this is the kind of stress your looking for, now know where to buy. More
by rcreece
Employees Worked With
Wayne
May 03, 2013
Recently I was thrown into the car shopping world after I was involved in an automobile crash in which my truck was totaled. I had no idea what I wanted or what was new on the market. I shopped around for was involved in an automobile crash in which my truck was totaled. I had no idea what I wanted or what was new on the market. I shopped around for a few weeks. I drove more than a fair share of SUV's. Visited many dealerships and met many sales people and a few managers. For me this was not an enjoyable process until a friend recommended that I go to Rick Case Hyundai at Gwinnett Place. My friend said to ask for Larry Fitzpatrick. Working with Larry was a pleasure. Not once did I feel pushed or pressured to make any decisions. Larry is very knowledgeable about the vehicles he sells. On two separate occasions Larry stayed long past the time he should have gotten off work to help me. My buying experience was pleasant and easy. I purchased the Hyundai Sante Fe Limited and love it. Larry calls regularly to follw up and check to see if I am happy with my purchase and to see if I have any questions. I call that great customer service. I have recommended Larry and Rick Case to my friends and family. More
by pgiordano
May 02, 2013
Curtis has sold me 2 cars in the past year and I was really not even in the market. He showed me both vehicles by assessing my needs and wants and I could not be more satisfied. Both vehicles have made really not even in the market. He showed me both vehicles by assessing my needs and wants and I could not be more satisfied. Both vehicles have made me extremely happy and I will continue to buy from Curtis in the future. I highly recommend him to anyone looking for the right car at the right value. More
by paulperdue
