Rick Case Hyundai Duluth

HIGHLY RECOMMEND THIS DEALERSHIP AND SALESMAN JAY RICKARDS (javanierickards@rickcase.com). We are new to the area and did our homework before visiting Rick Case Hyundai. We had seen the dealership's RICKARDS (javanierickards@rickcase.com). We are new to the area and did our homework before visiting Rick Case Hyundai. We had seen the dealership's inventory online and knew the vehicle we wanted to see. It was a Hyundai Tucson Limited. We were greeted upon entering the building immediately and introduced to salesperson Javanie "Jay" Rickards. Jay was friendly and responsive, quickly retrieving the vehicle. During our test drive, Jay was proactive in ensuring we had full knowledge of the vehicle. He filled gaps with warm conversation that was organic and appropriate. He made us feel very comfortable. When we returned to the office, Jay shared purchase and lease options. He was helpful and not pushy at all. It was clear that Jay had two objectives--to take good care of us and to serve his employer well. He very capably did both. I was in no rush to acquire a vehicle but open to it with the right deal. Jay handled all of our questions well and was responsive to our needs. Again, no pressure from him. He took our counteroffer to the sales manager and we agreed on a mutually advantageous deal. The process took some time from when we walked in to when we left, but through it all, Jay was communicative, warm, and helpful. I've been buying cars for forty years and the experience I had thanks to Jay's warm, professional, helpful manner far exceeded all other experiences--night and day difference. The entire office felt like a warm, pleasant work environment, which was an added blessing and the finance manager, Charles Noh was pleasant, professional, and not pushy either, but the gold star went to Jay. This young man is highly competent with knowledge, professionalism, caring, and commitment second to none. Ask for him and you won't be disappointed. This dealership is of high integrity and it shows in its employees. More

I bought a car 2 years ago and have been changing the front turn signal (DRL) every 3 months; left side, then right side, repeat. After changing the bulbs again in the first 6 months, I thought it was o front turn signal (DRL) every 3 months; left side, then right side, repeat. After changing the bulbs again in the first 6 months, I thought it was odd and found a genesis auto club that says this is a known issue with this make/model but not recognized as recall. I brought this issue to the service manager's attention at the time and they said they needed to build a history to show it's defective. I bought the story since it made sense and they changed the bulbs for "no charge" (but I paid the first 2 times... More than $100 per bulb change). This year, I've been remote and hardly drive the car. In July, the passenger side bulb was out and again, I asked if they would look at the wiring harness and they did. They changed it under warranty, finally, and I asked if they would change the driver side. I was told that since the bulb is working they can't change anything and I would have to come back when it's out. He then said, my warranty expires tomorrow, so if it goes out by then come back. It's now December and the driver bulb is out. I went back to the dealership asking about the harness and was told that I would have to pay $250 + taxes to have it replaced. What am I missing? If after 18 months, you finally change 1 of 2 sides that have been constantly failing?? Now, I'm being asked for $250 + taxes because someone failed to read notes to see the trend or listen to the customer? I had hopes that this was a reputable shop but was only left with the final words of the service agent, "Call Hyundai...because you're warranty is up.." More

This review is of the service department. Check the This review is of the service department. Check the work you are paying for before you sign anything or give them money. Also check that they didn This review is of the service department. Check the work you are paying for before you sign anything or give them money. Also check that they didn’t do more damage. I took my car in to have the headlights and taillights replaced. They didn’t replace the driver side headlight, the brake light bar in the rear window and the turn indicators no longer work, but they did before they touched it. The online appointment system is meaningless. I booked an appointment in advance and dropped my car off early, but I had to call repeatedly to get my car looked at. I asked for an oil change, accepted a $69 up sell package and that ended up costing me $159. I spent a lot of money, lost an entire day of my weekend, and I still can’t drive my car without risking a ticket. I have left a voicemail and email for the service manager, all I got back was a request to review my visit. More

The best. The only dealership I feel that has honest people with integrity. Why anyone would go to any other dealership in the Gwinnett Place area is beyond me. Plus a grave error. people with integrity. Why anyone would go to any other dealership in the Gwinnett Place area is beyond me. Plus a grave error. More

WORST SERVICE EXPERIENCE EVER. TAMMY, SERVICE MANAGER AT WORST SERVICE EXPERIENCE EVER. TAMMY, SERVICE MANAGER AT RICK CASE HYUNDAI IS RUDE AND NOT RESPONSIVE. THEY BROKE MY OVERHEAD VISOR WHILE THE CAR WA WORST SERVICE EXPERIENCE EVER. TAMMY, SERVICE MANAGER AT RICK CASE HYUNDAI IS RUDE AND NOT RESPONSIVE. THEY BROKE MY OVERHEAD VISOR WHILE THE CAR WAS BEING REPAIRED. NO ONE IS ANSWERING AND LEFT A LOT OF VOICE MAIL FOR GENERAL MANAGER MARK SOMEONE...NO REPLY DON'T BUY YOUR CAR OR TRUST LEAVING YOUR CAR THERE I WOULD ENCOURAGE YOU TO GO AND SPEAK TO ANY ASSOCIATE WORKING AND YOU WILL FIND OUT ON YOUR OWN, More

Solid Dealership It took some negotiating, particularly in advance, but ultimately I bought a vehicle at a fair price. I would use them again in the future. It took some negotiating, particularly in advance, but ultimately I bought a vehicle at a fair price. I would use them again in the future. More

Please confirm your account to post your Please confirm your account to post your review 5/4/2020 I wish I could give 0. even 1 star seems too much we went car hunting yesterday and Please confirm your account to post your review 5/4/2020 I wish I could give 0. even 1 star seems too much we went car hunting yesterday and this is our 3rd Hyundai for our household. We love them. We were talking to William. He is not professional at all. We were not offered anything to drink. He did not even introduce himself to us or even the manager introduced himself. My salary was not enough for the car we were looking for so we had to add my husband's name. We were there to see if we qualify for the 0% interest they have going on for Covid19. So when we didn't get approved for that we told him we will look for something cheaper as we cannot afford that particular vehicle at this moment. He had to mention atleast 3 times that why were we there if we cannot afford the car. He then said what made us look into the car if we cannot afford it. When we apologized for wasting his time and told him we will wait, he said "until the next covid?'' I cannot believe an employee for such big company can be so unprofessional. We will buy something but too bad you are loosing businesses for this car salesman More

Be Careful Watch the finance office. Bought a new vehicle. Got the $2750 in rebates. Was supposed to get $2000 in Dealer discounts. Salesman went back to have th Watch the finance office. Bought a new vehicle. Got the $2750 in rebates. Was supposed to get $2000 in Dealer discounts. Salesman went back to have this corrected. We were the last customers in the building and very tired. We left at 11p after 3 hours. We asked about the additional discount and were told we got it. After looking over contract a few days later to find out who to send the payment to, we discovered that they did not give us the dealer discount. (Our fault for trusting their word). I have told people to be careful in the finance office and I missed it. Learned my lesson. Was going to buy a Palisade from them and a Soul from their Kia dealership next door as well as take my daughter to them for a vehicle. The salesman was very good seemingly, but somewhere between sales and finance the price was not what they promised. More

True bait and switch dealership.Found a new Palisade on True bait and switch dealership. Found a new Palisade on the Rick Case website, filled out the form and got the total purchase price including Rick True bait and switch dealership. Found a new Palisade on the Rick Case website, filled out the form and got the total purchase price including Rick Case fees and tax. Made an appointment and drove down from TN. Upon arrival the test drive went fine. They did have second Palisade in the showroom we we interested in. We asked to have it moved outside several times. They said "yes of course" everytime, but after 4+ hours it never moved... Now time to review the offer. They started off at $8k over MSRP (the price quoted online). When I showed them the screenshot of the online price, they laughed and said "sorry that is wrong, nobody in 500 miles sells these for MSRP"... We had been to other dealerships in TN and north GA that would, just didnt have our color combo. Later they came back with $5k over the quoted online price. They also provided an insulting trade in offer, which had wrong engine and options. Luckily another Atlanta Hyundai dealership had the same car, we went there and had a great experience. Guess what, they were 15 miles away selling at MSRP and gave a more than fair trade in. Remember you have choices, visit the other dealerships. I recommend saving time and skipping Rick Case Hyundai. Note: Daniel Daiz is not the person we worked with, but this site requires you to pick an employee from their list. Mike Kim was not listed. More

This place is a no for me! They do not deserve your business. Go some place else. I don’t want to elaborate how they did me and my family but It was very foul. They did refund my deposit is full but ho business. Go some place else. I don’t want to elaborate how they did me and my family but It was very foul. They did refund my deposit is full but how they obtained the vehicle back was hurtful and sneaky and I will never forget it. After having the vehicle for More