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Rick Case Hyundai Duluth
Duluth, GA
1,109 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,109 reviews
February 08, 2013
In the past, shopping for a new car was mostly an unpleasant experience. I am pleased to say that Larry and this dealership made shopping for my first new car in 10 years a very nice experience. Ev unpleasant experience. I am pleased to say that Larry and this dealership made shopping for my first new car in 10 years a very nice experience. Even though I did not end up purchasing a vehicle, I would certainly recommend this dealership and Larry Fitzpatrick to anyone. More
by sbakeradams
February 08, 2013
Larry Fitzpatrick is an exceptionally nice gentleman. He did his job very well. He made every effort to provide me with the best deal possible. He has kept in touch with me on a regular basis to make sure t did his job very well. He made every effort to provide me with the best deal possible. He has kept in touch with me on a regular basis to make sure that I continue to enjoy my vehicle and if there was any thing that was needed. He is an asset to Rick Case.It is my impression that most (if not all) of his customers have become an extension of his circle of friends.This is the third vehicle that I have purchased from this dealership. Mr. Fitzpatrick earns/deserves his high ratings. More
by eudora
February 08, 2013
Larry made our buying experience very pleasant. There was no pressure to purchase and he was very knowledgeable of the different cars and helpful in making our decision to purchase. The delivery of the was no pressure to purchase and he was very knowledgeable of the different cars and helpful in making our decision to purchase. The delivery of the car was as promised. Larry also introduced us to the sales manager in case we needed something and he wasn't available. Larry's follow up after the sale has been consistent and he show genuine concern about how we like our car. I have recommended this dealership and Larry to friends and will continue to do so. More
by Debandsteve
February 08, 2013
I had a great experience with Larry. He was friendly, informative, patient, and listened to my needs. I would recommend him and the dealership. Am very happy with my Elantra. informative, patient, and listened to my needs. I would recommend him and the dealership. Am very happy with my Elantra. More
by puddledive82
February 05, 2013
I am very happy with the deal I got from Rick Case. I would recommend this dealership to anyone. I really enjoyed working with Manish. I am so so so so happy. Thank you very very much. would recommend this dealership to anyone. I really enjoyed working with Manish. I am so so so so happy. Thank you very very much. More
by liv4christ22
January 24, 2013
From the time I walked onto the lot to the time I left RAUL JOSEPH made sure I was taken care of. Raul was very helpful in finding the vehicle that was right for me and my budget. He made sure I was getti RAUL JOSEPH made sure I was taken care of. Raul was very helpful in finding the vehicle that was right for me and my budget. He made sure I was getting the best deal he could possibly offer. Raul was not overbearingly persuasive. He actually gave me information and let me take my time to decide if I wanted to continue with the deal. After my purchase, Raul followed up with me for the next few days (as he said he would) to ensure I was enjoying my new car and to offer any further assistance. The one thing I was disappointed with was the fact that I didn't get a FULL tank of gas with my purchase. This dealership's rule is if the car is brand NEW, then you get a FULL tank. If the car is USED, you ONLY get $20 worth of gas; which in my case didn't even move the needle to half tank. I feel this rule is unjust, especially when I just spent $30K on a car. Used or not, the customers should get a full tank of gas. That's the least the dealership could do since they charge you a standard "$599 dealership services fee", whatever that entails, which is automatically included in your contract. In spite of the gas, I would recommend this dealership only because of the service I received from Raul. More
by tonya.mallory
Employees Worked With
Raul Joseph in Duluth
January 23, 2013
Great sales person and he was there to help us. It took him little while to find the vehicle we came for but he never gave up or make us feel like he did not care. He was running around to find the vehicle him little while to find the vehicle we came for but he never gave up or make us feel like he did not care. He was running around to find the vehicle and finally he did and made us very happy. He made the process very easy. More
by mmtt11
January 14, 2013
Curtis was amazing. I totaled my car and was looking Curtis was amazing. I totaled my car and was looking for a used car to replace it. My fiance and I just so happened to stumble across Rick Case Hy Curtis was amazing. I totaled my car and was looking for a used car to replace it. My fiance and I just so happened to stumble across Rick Case Hyundai. Curtis was the first one to greet us. He was very nice and personable. He took the time to access my needs before we went to look at cars. I really appreciate that since a lot of dealers just try to sell you what they want to get rid of instead of trying to understand what it is that you are trying to buy. When it was time to test drive the car I was a bit nervous since I was still shook up from my previous wreck. He was very understanding and drove us to nearby parking lot so that I could test out the vehicle. He was also very knowledgeable about all of the features as well as how the car compared to other cars in its class. After the test drive we exchanged contact info (may I add that he has the coolest business cards ever!). He texted me probably 10 minutes after we left to thank me for my time, which I really appreciate. We stayed in contact for a couple of weeks talking about options and different cars. I finally decided that I wanted a Toyota Corolla instead, but I liked Curtis so much that I told him if he could find me a Corolla in my price range, I would buy it from him even though he was a Hyundai dealer. Alas, the car that I wanted was not available on his lot and I ended up buying from another dealer. However, when I buy my next car, no matter what it is, I will go back to him first. This was the best car salesman that I have ever had and will probably ever have. More
by laurenreyn
