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Rick Case Hyundai Duluth - Service Center

Duluth, GA

3.4
116 Reviews

116 Reviews of Rick Case Hyundai Duluth - Service Center

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December 09, 2013

I had horrible experience using Service Department of Rick Case Hyundai Duluth. I would never set my foot inside of this dealership. Sara was very unfriendly, rude and she ignored my wife when she went t More

by IgorObikhod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
July 19, 2013

I LOVE THEM AND THERE SERVICE WOULDNT GO ANYWHERE ELSE IF I WAS PAID TO #LOYALTY THANK YOU SO MUCH BEEN COMING HERE SINCE 2006 More

by MSLUCKY01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TAMMY BAKER TONY PARKER NICOLE DUBOSE , Chong Tennencour
Jul 19, 2013 -

Rick Case Hyundai Duluth responded

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. We are glad that you are a part of the Rick Case family! Our Customer, Our Friend. Sincerely, Tammy Baker Service Manager Rick Case Hyundai Duluth

June 29, 2013

I went in for service on my Sonota today. I was worried because I had been to several dealers before this one, but living in the johns creek area I decided this would be a great option. Nicole was wonderfu More

by Linds890
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole DuBose
Jul 01, 2013 -

Rick Case Hyundai Duluth responded

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. We are glad that you are a part of the Rick Case family! Our Customer, Our Friend. Sincerely, Tammy Baker Service Manager Rick Case Hyundai Duluth

June 12, 2013

I went to the service department for a recall item on my 2011 Elantra (also purchased here). I had been getting calls and emails about the exchange program so I inquired while I was waiting for my car. Cu More

by AlyGB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 14, 2013 -

Rick Case Hyundai Duluth responded

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Stephan Grönberg General Manager Rick Case Hyundai Duluth

June 02, 2013

Support staff at this dealership is incompetent. I Support staff at this dealership is incompetent. I called Rick Case Hyundai service on a Friday to make an appointment to have a recall item repair More

by mdavidson5
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Jun 07, 2013 -

mdavidson5 responded

When the managers at Rick Case became aware of my poor experience, they immediately set about to make it right. They went above and beyond what I would deem necessary to turn the bad experience into a good one. Their follow through was excellent and they made sure that when I did bring my car back again, I was serviced immediately with no waiting. They were open to hearing what I had to say and I believe that they will fix the breakdown in their organization that caused my problems. Thank you Rick Case.

May 15, 2013

Service people are always friendly, they listen to what you need done and the service is completed in a timely manner. I would recommend Rick Case Hyundai for the service department alone. David Santos i More

by joygriffin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 15, 2013 -

Rick Case Hyundai Duluth responded

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. We are glad that you are a part of the Rick Case family! Our Customer, Our Friend. Sincerely, Tammy Baker Service Manager Rick Case Hyundai Duluth

May 12, 2013

I was very shocked at how well the customer service was. Matt Hunter was my service adviser, and he was especially helpful to me with my service, he was able to get me in and out within the expected time fr More

by ron2516
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 15, 2013 -

Rick Case Hyundai Duluth responded

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. We are glad that you are a part of the Rick Case family! Our Customer, Our Friend. Sincerely, Tammy Baker Service Manager Rick Case Hyundai Duluth

May 09, 2013

Every time I go for service or to ask a question, I am treated with the utmost courtesy and respect. Mr.David Santos was the ultimate professional. He showed me the problem with my vehicle and explaine More

by eurita
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chong Tennencour, Chong Tennencour
May 09, 2013 -

Rick Case Hyundai Duluth responded

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. We are glad that you are a part of the Rick Case family! Our Customer, Our Friend. Sincerely, Stephan Gronberg General Manager Rick Case Hyundai Duluth

May 08, 2013

Good service with friendly people! Daniel carefully explained all services to me and assisted me in making the right decision. The environment is very clean and I love the coffee while waiting for my c More

by fbadejoh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Santos
May 09, 2013 -

Rick Case Hyundai Duluth responded

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. We are glad that you are a part of the Rick Case family! Our Customer, Our Friend. Sincerely, Stephan Gronberg General Manager Rick Case Hyundai Duluth

May 08, 2013

I came here to have my SUV serviced and had a wonderful experience with Sarah. She was very professional, and so helpful with everything! You can tell she is knowledgable with what she does. I will be comi More

by cubbies88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 09, 2013 -

Rick Case Hyundai Duluth responded

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. We are glad that you are a part of the Rick Case family! Our Customer, Our Friend. Sincerely, Stephan Gronberg General Manager Rick Case Hyundai Duluth