116 Reviews of Rick Case Hyundai Duluth - Service Center
I had horrible experience using Service Department of Rick Case Hyundai Duluth. I would never set my foot inside of this dealership. Sara was very unfriendly, rude and she ignored my wife when she went t Rick Case Hyundai Duluth. I would never set my foot inside of this dealership. Sara was very unfriendly, rude and she ignored my wife when she went to pick up her car. They never finished repair on a car. I had to take my car to Rick Case Hyundai Roswell store. Tammy, Service manager, was aggressive on the phone. This is second time when I was there and worked with Sara and second time I had horrible experience. My advise take your car to Rick Case Roswell store you will have great experience there. More
I LOVE THEM AND THERE SERVICE WOULDNT GO ANYWHERE ELSE IF I WAS PAID TO #LOYALTY THANK YOU SO MUCH BEEN COMING HERE SINCE 2006 I WAS PAID TO #LOYALTY THANK YOU SO MUCH BEEN COMING HERE SINCE 2006 More
I went in for service on my Sonota today. I was worried because I had been to several dealers before this one, but living in the johns creek area I decided this would be a great option. Nicole was wonderfu because I had been to several dealers before this one, but living in the johns creek area I decided this would be a great option. Nicole was wonderful helping me understand what I needed done, I didn't feel fooled or tricked as I sometimes do. It was a great, easy and quick experience. More
I went to the service department for a recall item on my 2011 Elantra (also purchased here). I had been getting calls and emails about the exchange program so I inquired while I was waiting for my car. Cu 2011 Elantra (also purchased here). I had been getting calls and emails about the exchange program so I inquired while I was waiting for my car. Curtis came to discuss my needs and interests and then discussed pros and cons for various models. Next, we went driving in one of each model we discussed. His knowledge of the cars was very helpful and his approach was sincere and helpful. After a couple of days and more driving, he helped me find a car better suited for my family. I would strongly recommend asking for Curtis if you're in the market for a car, Hyundai or not. He will find it for you. More
Support staff at this dealership is incompetent. I Support staff at this dealership is incompetent. I called Rick Case Hyundai service on a Friday to make an appointment to have a recall item repair Support staff at this dealership is incompetent. I called Rick Case Hyundai service on a Friday to make an appointment to have a recall item repaired. The customer rep verified my records, made my appointment and assured me that the part needed for the repair was in stock. She said that the repair would take about an hour. Nothing was said about any other recalls, I called Sunday morning to verify my appointment. They had no record of it. Luckily they had availability so I bought the car in. I made no arrangements to be picked up since I had arranged my schedule to accommodate the hours wait When I got there I was informed that there were two recall items that needed repair and that because of the second item the repair would take at least 2 hours. The service rep made a call and verified that the parts needed were in stock. I made arrangements to be picked up. Upon returning 2 hours later, I was told that the part for the original repair was NOT in stock and I had to return again when it came in. What a waste of time. More
Service people are always friendly, they listen to what you need done and the service is completed in a timely manner. I would recommend Rick Case Hyundai for the service department alone. David Santos i you need done and the service is completed in a timely manner. I would recommend Rick Case Hyundai for the service department alone. David Santos is one of the many nice, professional service department personnel that works there. Joyce Griffin More
I was very shocked at how well the customer service was. Matt Hunter was my service adviser, and he was especially helpful to me with my service, he was able to get me in and out within the expected time fr Matt Hunter was my service adviser, and he was especially helpful to me with my service, he was able to get me in and out within the expected time frame and was very courteous and offered me a bottle water. Long story short, i will definitely be back for my next visit and i personally recommend Matt Hunter as your service adviser. More
Every time I go for service or to ask a question, I am treated with the utmost courtesy and respect. Mr.David Santos was the ultimate professional. He showed me the problem with my vehicle and explaine treated with the utmost courtesy and respect. Mr.David Santos was the ultimate professional. He showed me the problem with my vehicle and explained every detail of how they could be of service to me. The cashier Ms Chong Tennancour was especially helpful. She went above and beyond to get in touch with my insurance company so I could talk to them. My experience at Rick Case Hyundai from the day I entered and purchased my care to now has been an excellent experience. Eurita Callwoodt More
Good service with friendly people! Daniel carefully explained all services to me and assisted me in making the right decision. The environment is very clean and I love the coffee while waiting for my c explained all services to me and assisted me in making the right decision. The environment is very clean and I love the coffee while waiting for my car to be completed More
I came here to have my SUV serviced and had a wonderful experience with Sarah. She was very professional, and so helpful with everything! You can tell she is knowledgable with what she does. I will be comi experience with Sarah. She was very professional, and so helpful with everything! You can tell she is knowledgable with what she does. I will be coming back and requesting her! More