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116 Reviews of Rick Case Hyundai Duluth - Service Center
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April 29, 2013
My disappointment, however was with the service department techs, that worked on my car. I brought my car in for service and they say the was the air bag control will cost 680 to fix one day le department techs, that worked on my car. I brought my car in for service and they say the was the air bag control will cost 680 to fix one day leather i have call that i have to fix the belt an i have to pay 410 more and today someone call to tell my that is to cost a 1,000 dollar more i feel like someone don't no about my car problem More
by grrami66
April 24, 2013
Matt Hunter's service was great. No sooner than I drove into the car port Matt was there with a friendly greeting. I was very impressed with his professionalism and knowledge. My disappoinment, howev drove into the car port Matt was there with a friendly greeting. I was very impressed with his professionalism and knowledge. My disappoinment, however was with the service department techs, that worked on my car. This is the second time in less than a month that I brought my car in for service and it has come back with oil stains on both the inside/outside of the car. My last visit the techs, damaged all four of my rims and left oil stained hand prints on the outside of the car. This visit, they left oil prints of their fingers all over my glove compartment and the inside of the driver's door. I sent Matt Hunter two pictures and a video of it .The glove compartment box was unlocked, and I am sure upon turning my car over to them it was locked. Oh, I almost forgot, on my last visit my key was misplaced and one had to be to be made to send me on my way. I was there 45 minutes before someone decided to make another copy of my key. I have been using the services of "Rick Case" for 5 years and my last visit as well as this visit (except for the excellent service I received from Matt) has me wondering if I should continue to have my car serviced there. It's no longer a new car so I guess it can be handled any kind of way. That bothers me. If my business is in any way appreciated more than a "I'm sorry for the inconvience" and excuses for bad service is needed. Any other time, I have had stellar service under the management of Monica and since her medical absence the service I receive on my car now is very questionable. I know "Rick Case Dealership" to be more than this, so I leave it in your hands to better accommodate a veteran parton. More
by Lyric44
April 21, 2013
I've used this dealership since I purchased my Sonata in 2010 from Carmax and I've always had a good experience. The service representatives always recommend the appropriate services to keep my car in go in 2010 from Carmax and I've always had a good experience. The service representatives always recommend the appropriate services to keep my car in good shape. They also always have a special going and offer me the best rates for the services I receive. More
by augustusseir
Employees Worked With
Tony Park
April 17, 2013
The customer service is the best I have seen from a dealership in a long time. Tony was great and has continuously help me to try to fix my car troubles. He gave me great help and this was the first t dealership in a long time. Tony was great and has continuously help me to try to fix my car troubles. He gave me great help and this was the first time having him help me. More
by ijw102
Employees Worked With
Tony Park
April 16, 2013
The service department was very helpful and thorough. The service was streamlined and they got me in & out very quickly.The waiting area is also top notch... I highly recommend them. service was streamlined and they got me in & out very quickly.The waiting area is also top notch... I highly recommend them. More
by vidalia1
Employees Worked With
Tony Park, Tony Park
April 13, 2013
I was in for a oil change and tire rotation I was greeted by a nice service guy I was in and out within 30 minutes. He even put windshield washer fluid in my car. I had my grandson with me one of the emplo by a nice service guy I was in and out within 30 minutes. He even put windshield washer fluid in my car. I had my grandson with me one of the employees gave him a dollar so he could get a snack from the vending machine, I thought that was very special. Overall I had a great experience. More
by kylefc
Employees Worked With
David Santos
April 12, 2013
My visit today was great. I was greeted quickly and asked the reason for my visit. Thfe car was checked in my present for necessary services needed and also a check for any recalls. Within an hour i was read the reason for my visit. Thfe car was checked in my present for necessary services needed and also a check for any recalls. Within an hour i was ready to leave. This was not a schedule appointment but as a walk in. It was a beautiful experience. More
by patton54
Employees Worked With
David Santos
February 28, 2013
Went in for a service on my Veloster, Monica always helpful, she has always been my service advisor. Ended trading up to a Genesis thanks to the help of Manish, his knowledge about the car and all the helpful, she has always been my service advisor. Ended trading up to a Genesis thanks to the help of Manish, his knowledge about the car and all the features was impressive. Zak handled the details, $$$; it was almost painless. This is my 7th or 8th Hyundai - all from this dealership. EVERYONE is very courteous, helpful, and knowledgeable plus I have NEVER felt pressured. These are the reasons I keep coming back to this dealership, and Hyundai performance keeps me in their automobiles. ps: The Genesis is a superb machine! More
by JemM
February 23, 2013
Emmanuel did a really good job from introducing himself to working to get me out of my Elantra into the Tucson vehicle. Overall he made sure that I was satisfied. to working to get me out of my Elantra into the Tucson vehicle. Overall he made sure that I was satisfied. More
by danielkahn
Employees Worked With
Emmanuel Kubandi
August 06, 2011
Purchasing a vehicle at Rick Case Hyundai was a pleasant experience. Reginald Scales, my sales person along with Derrwin (his manager) were very professional, exepited the buying process, and were very fri experience. Reginald Scales, my sales person along with Derrwin (his manager) were very professional, exepited the buying process, and were very friendly. Often times buying a new car can be a long drawn out process, but not at Rick Case; they were there to serve me and wanted to make sure that I was a satisified customer. Thank you Rick Case and its employees for the great pleasure of doing business with you and I would recommend anyone to go see the team at Rick Case for their new vehicle! Tamara More
by TamaraP
Employees Worked With
Reginald Scales (Salesperson) and Derrwin (Manager)
