Spitzer Hyundai Cleveland

I purchased my car from this dealership used. It is a 2020 car that I bought in 2020 and so it is still under warranty. My car was making noises and stalling out so I took it to their service dep It is a 2020 car that I bought in 2020 and so it is still under warranty. My car was making noises and stalling out so I took it to their service dept. I had to wait a month before they could look at my car. I finally had my appt and dropped my car off. Left my phone number , but they already had my phone number on file. I called each day the next few days to find out the status of the car and each day was told if I haven’t heard back, that means my car isn’t fixed. I called again after 3 days and the mechanic who was working on my car happened to answer and said my car had been done since the day I dropped it off. He said he must’ve dialed the wrong number. I picked up my car and was told my car needed the heat shield replaced and a software update and it’s now driving fine. I took an Uber to pick it up on a lunch break (the dealership is 30 min away) and had to wait 20 min before someone helped me. They gave me my key and I started the car and could immediately tell it was making the same noise. I had to get back to work so headed back, and my car kept stalling out. I called the dealership and was told I could get back on the schedule another month out. I made a series it calls to managers and finally got someone to say I could bring it back out the next day since it is the initial problem/noise I brought it in for. I brought it back the next day and waited for it this time. The mechanic Nick came out and said it appears I’ve never changed the oil because there is no oil and they have no records of oil changes. I told him I just had my oil changed and I don’t change it at Spitzer since it isn’t a part of my warranty. He said I must’ve taken it to a location that didn’t change the oil correctly and asked that I have my oil change records faxed over because if I did any damage to the engine by driving on it with no oil, I’d be liable and it wouldn’t be covered by the warranty. A lady in the waiting room overheard my conversation and said that very mechanic that was helping me is playing dumb acting like he doesn’t know why there’s no oil. She said 2020 Hyundai Konas have a known oil consumption issue and there is a class action lawsuit and that mechanic just replaced her engine. She told me they’re going to act like they aren’t liable and then set you up with a recurring oil consumption test and then say everything is ok. That’s what happened to her and then her car died out one day and they finally replaced her engine. She gave me her name and told me to mention her name to him. After that, I called Midas for my oil change records. The guy on the phone at Midas asked if I was having oil consumption issues and I said yes and he said he is very familiar. He faxed over my records and said I recently had my oil changed and so if I’m out of oil, I’ll need a new engine. The mechanic came out and said the good news is that it appears I didn’t damage my car and continued to act like it was a one-off situation and that Midas must have not did a good job of replacing the oil. I mentioned to him the customer’s name that was with me in the waiting room and mentioned she told me about the oil consumption problem. He then changed his tune and said ok, we can start checking the oil every 1,000 miles. So I brought my car in every 1000 miles and they would add oil every time and then say I’m all set. I’d ask if I’m low on oil and they would say nothing major. The last time I took it, the same thing happened and he let me know that was my last oil test. I asked what the outcome was and he said Nick would have to call me. I said Nick probably won’t advocate for me to get a new engine and the mechanic said he might. I never heard from Spitzer after that. I took my car to another mechanic a few months later for an oil change and was told my car had no oil. I explained the situation and was told I definitely need a new engine.I called Spitzer again with no luck. Don’t go here! Don’t get a Kona! More

Never imagined I'd be duped by a dealership. Bought vehicle, can't get the title. After waiting for weeks (9) for it to come in the mail as promised twice I called the Title Clerk. First call af Bought vehicle, can't get the title. After waiting for weeks (9) for it to come in the mail as promised twice I called the Title Clerk. First call after giving the VIN number and my last name, I was put on hold and then the call was disconnected. Subsequent calls, no answer to the same number I had just spoke to someone at. Finally, I left a message and asked for a return call. So far, no one has reached out to me to explain why I don't have the title to the car I paid cash for. The initial experience with the dealership seemed to be honest and caring, it's the aftermath that has ruined the entire process. More

I went to Dealership to have my car service because engine light came on. First let me say I'm a woman and had heard all about how service dealership treat women. I called at the end of December and ha engine light came on. First let me say I'm a woman and had heard all about how service dealership treat women. I called at the end of December and had to wait until January 13th for an appointment, per manual if the engine light comes on you should take car to dealership immediately. I go in explain to service tech Chris that the engine light was on and informed him I needed my oil changed. He then asked me when was the last time my oil was changed I explained I didn't think the oil had been changed since per sticker on the window 2017 which was actually done by the dealership, the technician then said to me he found it hard to believe that the oil hadn't been changed since 2017. I then explained the car was originally my Fathers who passed away in June 1st 2017 and after he died my Mother took ownership of car but she didn't have license so the car was hardly ever driven, then she passed away on June 17th 2019 and after that I took ownership and came into Spitzer Hyundai to get oil changed and was told the oil didn't need to be changed but every 5000 miles. Fast forward I never drove the car either because I already have a car. The car is a 2015 and only has 28,354 miles, so that tells you how often the car has been driven per three different owners. Moving along here's where all the trickery and manipulation begin. Chris is the technician whom I talked to when I first arrive to have my car service, after sitting for about 45-60 minutes Chris comes to the waiting room area an inform me that my oil was thick like molasses and because the oil hadn't been changed that was why the engine light was coming on, he then said he needed to run all the old oil out the car and do some sort of treatment an that it would cost $400 to get all the old thick molasses oil out of the car not to mention I was also told I had to pay $155 coming in the door because they had to put my car on some sort of diagnostic system to see why my engine light was coming on. about maybe 30-40 minutes later Chris came back to the waiting room and informed me that I was going to need new brake pads and rotors,which cost $800 for front and back, After I thought about it I said wait he said going to need new brakes and rotors, but that another 3 months 6 months, who knows because one think for sure and two for certain I never heard by brakes squeak and no brake warning light ever came on inside/dashboard to indicated I needed brakes. Of course when I had decided against brake job they had already taken old brake pads off and started the work at least that what they said. Anyway my bill came to $1354.79 I paid the bill drove my car home parked it, woke up the next morning drove my car to grocery store and the engine light was back on I immediately called the dealership and explained the engine light came back on I was told Nicholas Schultz who was the service advisor I spoke with after they completed the work, he came in and said they the car was finished and if I had any problems to call him I said thank you and left. I left three messages on the phone and Nicholas Schultz never returned any of the phone calls I had to physically go back to the dealership on Saturday the 14th and drop the car off because what I thought was serviced/fixed was not fixed. Then they came with what I paid for was just step one of the process, basically they want to say because the oil wasn't changed the car was neglected and that;s why the engine light came back on it's a step two and maybe a step three, but you see I have a serious problem with their explanation because all of this should have been told to me at the very beginning not the end after I have paid over $1300 and my car still isn't fixed. Then ignore me and never call me back I had to keep running back and forth to the dealership in order to speak to someone regarding my car. This is no way to treat customers who first buy the car from the dealership then take the car to the same dealership for service and be robbed. Oh and this is the best part of the story there was a recall on the engine back back in 2019 I took the car to the dealership per the recall and was told they had already fixed my problem before and I asked then when and they said months ago, so I figured maybe my brother had taken the car to the dealership for my mother before she had passed away, but now I wonder if the recall on the engine was ever actually fixed and that is why I'm having all these problems. Anyway although I'm very upset/angry I will ;et go and let GOD, because after all the LORD said VENGEANCE is MIND!!!!!!!! Stay away from this dealership because they don't care about customer or the service they provide. its all about the mean green to them. I started to contact the General Manager but I thought about it and said if the folks on the bottom acts this way then it's probably because it's start all the way at the top. More

correcting my error on the rating it should have been six stars out of five. stars out of five. More

Have been to a few Hyundai dealerships in the greater Cleveland area, this was by far my best experience. I will recommend this dealership and my salesman, Mark to anyone I know looking for a vehicle. Cleveland area, this was by far my best experience. I will recommend this dealership and my salesman, Mark to anyone I know looking for a vehicle. More

Smooth, easy, and zero hassles...the guys at Rick Case (Bob, Mark, and Frank) took my phone call at 9:30 and by 3 I was driving to Cleveland to pick up the car. (Bob, Mark, and Frank) took my phone call at 9:30 and by 3 I was driving to Cleveland to pick up the car. More

Mr. Oakland Lewis is an outstanding salesman for a new Hyundai or a pre-owned vehicle. My son just purchased his second pre-owned vehicle and I bought a new Hyundai a few years back. He has years of expe Hyundai or a pre-owned vehicle. My son just purchased his second pre-owned vehicle and I bought a new Hyundai a few years back. He has years of experience and very thorough during the process of making a purchase. Very pleasant experience. More

As dealerships go, Rick Case made me and my wife very comfortable, courteous and very friendly. Mark Bevington went the extra mile to help us find the right vehicle ( Tucson ) at the right price. Genera comfortable, courteous and very friendly. Mark Bevington went the extra mile to help us find the right vehicle ( Tucson ) at the right price. General Mgr. Jeff Edge also was very friendly and helpful as was Larenz Wright. Can't wait to deal with Rick Case in the future. GOOD JOB! More

Monique Ware was the best. Answered questions, was very patient when I was very nervous! Highly recommend you speaking with Monique! Great customer service provided! patient when I was very nervous! Highly recommend you speaking with Monique! Great customer service provided! More

Grace was great. However, it was not understood until we got into financing that the dealership was not paying off our cars for the trade in value. I wish that was explained when we asked. Other than that G got into financing that the dealership was not paying off our cars for the trade in value. I wish that was explained when we asked. Other than that Grace was pleasant to work with and knowledgeable More