"Worse leasing and sales force , "
I would not recommend this dealership,
Their practice of shopping around the credit is affecting your credit score, all around bad experience, I left my leased car to be returned to the lease company my car sat in the parking lot for over 2 weeks , when it got to the company I was hit with more charges for wear and tear that were not there when I left it
"PLEASE READ AND MAKE YOUR OWN CONCLUSIONS: "
PLEASE READ AND MAKE YOUR OWN CONCLUSIONS: On June 6th, 2018 I entered Rick Case KIA and I was approached by Otto Aponte (Sales Consultant) and we discussed the purchase options on a 2018 Kia Optima, This Guy was Truly Professional and His Knowledge exceeded My Expectations (So Far Everything Was Perfect). Prior to entering the Dealership I checked My Credit Score and it was NOT Perfect (666 TWU and 671 Equifax) and then I was approached by TED GOLDBERG, Financial Manager at KIA. This Guy places a DOCUMENT and tells me that My Credit was 624 with Experian and that " The Loan will be based on the 624 score, You have Poor Credit and This Loan Will Help You Improve Your Score" at this point I told Him to check the other Credit Reports, He EMPHATICALLY said that 624 was the Highest Among the 3 Credit Agencies. I insisted and after hesitation by TED GOLBERG he returned with the other TWO and stated: "here they are". The Highest Came Back at 677 and 671. I QUESTIONED HIM ABOUT HIS MISTAKE, APPROACH AND FAILURE TO SEE THE DIFFERENCE AND LIKE MAGIC HE SIMPLY DISAPPEARED. This TED GOLDBERG is a CON and Most Likely The Practice is ENDORSED by Management at The Highest Levels at Rick Case. BE EXTRA CAREFUL DEALING WITH RICK CASE. Thank You Otto Aponte for your Professionalism but I will not buy from Rick Case Again...
Employees Worked With
"New Car Purchase Undisclosed Previous Collision."
I purchased a new KIA Sorrento in 2015 from Rick Case KIA, and I was recently informed (about 3-4 weeks ago) that the vehicle had been in a front end collision and poorly repaired before it was sold to me as new. This auto dealer, Rick Case KIA, sold me a new vehicle, that had been in a previous collision, and did not disclose this upon the sale. Fraud? Now the dealer, Rick Case KIA, says they won’t honor any of my warranted repairs because of the collision I had nothing to do with, and never knew about. The question being, how many wrecked, repaired vehicles are they selling as new? Tried to go through all the correct channels to correct this issue and have gotten nowhere. Tried to talk to the Rick Case KIA manager, told me I was a liar. I tried to talk to Rick Case’s assistant, she refused to respond. I tried to contact Rick Case directly, no response. I tried to get KIA Customer Affairs involved in California to help, they accomplished nothing. The dealer has put the blame on me, very disrespectfully at that. Basically the manager of Rick Case KIA called me a liar. The manager of the dealership also made me an offer to trade my car in, let me buy a new one from them, and he would send my car to auction without divulging that the vehicle was ever in a collision. Fraud? I need help getting this message out to anyone interested in doing business with Rick Case Automotive Group. Don’t! Frauds! Selling damaged vehicle as new, and calling what could have been a long time client, a liar. Rick Case or his lead associates will not return any of my calls or emails.
Worst experience ever dealing with a car dealership, its management and all the others involved.
Employees Worked With
Other Employees :
Ian Ferguson, Shop foreman Lewis. Leroy Larson would not return emails or calls.